Thread: Egg Charges - Can I claim PPI? ***WON*** (PPI)

Hello Everyone.
I have received my statements from Egg dating back to June 2004 when I opened the account.
I am claiming a total of £280 in charges from this period, however I was wondering if I can claim payment protection insurance charges? I have £323 in PPI charges but I dont remember ever agreeing to the insurance which seems to appear after a few months on my statements - given that I was a student at the time I am pretty sure I would never have been able to claim on this insurance?
Any help greatly appreciated -
Also do Egg 'crack' quite easily and pay up with the charges?

Hi baileyb00,

The answer to your last question first..No

First thing to do is get a letter off to Egg stating that you believe that the PPI was miss-sold and giving the reasons why. If Egg agree, all well and good, if not then the next step is to complain to the Financial Ombudsman.

You could also send a complaint to the OFT if Egg refute your claim. They will reply saying they do not act for individual complaints but you will be adding your voice to the rest of the Egg customers on here.

Regards,

Bosun.

right my request for repayment of charges has gone off and im drafting a letter re the PPI
have also sent SAR for my partner to Egg

have received response (quicker than I expected) from Egg - basically it looks like a bog standard letter stating about the oft ruling etc.
in a nutshell they are offering to reduce the £20 charges down to the £16 giving me 15 charges at £4 + 8% stat interest so they are offering to credit my account with £80.52 = bit of a difference to the £280 + interest!!
They have given me an acceptance form to complete and return and have untill the 18th to return it.
Do I send the letter of rejection or am I wasting my time?
Any help greatly appreciated!!!

thank you for your reply, I have printed that letter out - genius! so the total being claimed including stat int is £342.06. Will eagerly await their response!

thats great thank you, the letter has been sent with full itemised list
will let you know when they come back to me!

Well I have had a response in a way for the PPI letter - simply thanks for your 'complaint' we are looking into it....

I also received a letter after I had sent my rejection.... it goes as follows....

Dear XXXX

We have completed a final review of your complaint regarding the charges applied to your account and we confirm the following.

As stated in our letter dated 4 Dec 09 we agreed without any admission of liability to apply the reduction to the £20 charges that you have incurred; in the letter we included an offer to refund £80.52 in Full and final settlement of your complaint. Please be aware that this is our final settlement offer and acceptance of it will mean that you no longer any right of claim or action (including any claim for interest on and costs) against Egg in relation to this complaint.

If you wish to accept the offer please sign and return the acceptane form from our previous letter (attached again for ease) and retain a copy for your records.

For your information you have six months from the date of this letter to exercise your right to refer your complaint to the Financial Ombudsman service. If the financial ombudsman service notifies us of their intention to arbitrate on your behalf we will no longer be able to discuss your complaint directly with you,

yours sincerely
Victoria Shepherd


hmmm, so where do I go from here?

Have had another letter this morning - they have refunded the PPI in full totalling £484.07! YAY!!!! So that will come straight off my balance!!
Just got to the letter back to them telling them I'll take them to court and hopefully I'll get charges back as well!

Just checked my Egg card account, they have adjusted the balance to show that £146.87 has been taken off (this is the interest part of the PPI) but not the additional £337.20 (the PPI total payments hence the total £484.07)
The entry was made on the 18/12/2009 = but wheres the rest? Do I give it till Monday or should I call them?

Thank you for your reply I will keep an eye on it!

Im going to do the same with my Halifax Card, I got back £750 2 days ago leaving a balance of £230 - I bet I have paid more than that in PPI on it!

Yay! they have refunded the rest to the card!

Just the charges to go!

Well done baileyb00...

Originally Posted by Mistermind

This is an Egg standard computerised reply, the first variant of either two or three. Egg do not put up a big fight, they only want the uninformed to think so. In recent months court and regulator attitude has turned against cards big time. In case of doubt they lean heavily for cardholders and against cards. So much so that recently Egg have more than once caved in immediately. One court case reclaiming PPI had the judge so incensed he ruled for total return of PPI contributions, plus he ordered total wipeout of the outstand debt. Not surprising Egg and others no longer have the appetite for fighting even half justified PPI reclaims.

Send the 30APR2007 moc1982 template letter below. Egg know it by heart, and caved in repaying in full plus 8% interest per annum, only 114 times.

http://www.consumeractiongroup.co.uk...ry-over-5.html

I cant find that letter anywhere on that thread ??

im still waiting for a letter from Egg then its time to file :o) = never got to this stage before - nerve wracking!