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    • Hmm yes I see your point about proof of postage but nonetheless... "A Notice to Keeper can be served by ordinary post and the Protection of Freedoms Act requires that the Notice, to be valid,  must be delivered either (Where a notice to driver (parking ticket) has been served) Not earlier than 28 days after, nor more than 56 days after, the service of that notice to driver; or (Where no notice to driver has been served (e.g ANPR is used)) Not later than 14 days after the vehicle was parked A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales." My question there is really what might constitute proof? Since you say the issue of delivery is a common one I suppose that no satisfactory answer has been established or you would probably have told me.
    • I would stand your ground and go for the interest. Even if the interest is not awarded you will get the judgement and the worst that might happen is that you won't get your claim fee.  However, it is almost inevitable that you will get the interest.  It is correct that it is at the discretion of the judge but the discretion is almost always exercised in favour of the claimant in these cases.  I think you should stand your ground and don't give even the slightest penny away Another judgement against them on this issue would be very bad for them and they would be really stupid to risk it but if they did, it would cost them far more than the interest they are trying to save which they will most likely have to pay anyway
    • Yep, true to form, they are happy to just save a couple of quid... They invariably lose in court, so to them, that's a win. 😅
    • Your concern regarding the 14 days delivery is a common one. Not been on the forum that long, but I don't think the following thought has ever been challenged. My view is that they should have proof of when it was posted, not when they "issued", or printed it. Of course, they would never show any proof of postage, unless it went to court. Private parking companies are simply after money, and will just keep sending ever more threatening letters to intimidate you into paying up. It's not been mentioned yet, but DO NOT APPEAL! You could inadvertently give up useful legal protection and they will refuse any appeal, because they're just after the cash...  
    • The sign says "Parking conditions apply 24/7". Mind you, that's after a huge wall of text. The whole thing is massively confusing.  Goodness knows what you're meant to do if you spend only a fiver in Iceland or you stay a few minutes over the hour there.
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Thomas Cook Worldwide vouchers


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Has anybody tried using these? I got £950 worth,on the back they say can be used in any Thomas Cook,Going places shops,or phone or online.

 

I tried online when i got to the payment screen,no where to input voucher codes.....called Thomas Cook,they advised that they do not have the facility to take the voucher codes online or over the phone,only in store. I checked their website and there is a recent "update" and i only found this under "Q & A"

 

If you want to use the vouchers online or phone,you have to pay by card & then send the vouchers in to get a refund against your card......no benefit there then cos you will lose any online discount as soon as you go in the store.....

 

If the terms have only been updated on their website how do they expect others to know?

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  • 5 months later...

Bumping this as I have vouchers and just tried to use on line. I will be going to a TC travel agents tomorrow to see what response I get to booking in the shop with the vouchers to get the on line price.

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good luck.

 

Have you paid a deposit after booking online?

 

The website confirms if you have paid a deposit on a online offer you can pay the balance instore....but not with vouchers, I had to go instore and kick up a fuss as whats the point of the voucher if you still have to pay 1st then wait till you get refunded. They agreed that as I was not travelling for some time they would accept the vouchers via post and credit against the balance.

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It is my son who was booking two flights and he went to TC travel agents and they accepted the vouchers in store. He told them of the on line price and in the end paid £17 extra which was a fee to agents they use with these types of vouchers to make the booking. It's not the perfect solution but has not had to pay by card and wait for a refund. No money was paid on line. This is a prime example how terms and conditions can be changed at the drop of a hat. The fact is the vouchers are money they are earning interest on whereby money is paid to the company in advance when a voucher is purchased. This really is not a fair solution to the consumer in this particular case with TC vouchers.

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