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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Financial ombudsman comes under fire as insider reveals litany of bad practices


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http://www.thetimes.co.uk/tto/public/sitesearch.do?querystring=ombudsman+whistleblower&p=tto&pf=all&bl=on

 

and was writen by Lauren Thompson - who should be congratulated for this piece

 

 

Customers with grievances about their bank are being let down by a poorly trained and slapdash ombudsman, according to a whistleblower who used to work at the service.

The Financial Ombudsman Service (FOS), the independent body that settles disputes between banks and customers, lacks the expertise and resources to investigate complaints properly, the former employee alleges. Other critics, including independent financial advisers and lawyers, also accuse the ombudsman of bias in favour of the banks.

The FOS handles 170,000 cases every year and is the last hope for desperate consumers battling with the financial services industry.

Jane Sanders worked as an adjudicator at the FOS between 2006 and 2008, on £22,000 a year, and was “absolutely disgusted” at how the service is run. She says: “If adjudicators don’t meet their targets, they don’t get their bonus, so, of course, cases are going to be rushed through. My target was to close 3.5 cases every week.

 

Banks hold Ombudsman in Contempt

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I for one am utterly disgusted in the way FOS has dealt with valid complaints I have sent to them.

 

They are exceptionally happy to accept illegible application forms as concrete proof the a DCA may continue to hunt one without mercy or without challenge.

 

They also told me that once a bank is "satisfied" that it is correct about a debt then a debt is no longer considered in dispute, just because a debtor considers it to be so. This is plain silly, utterly biased in favour of the lender and outrageous.

 

All this flies in the face of OFT guidelines and the law and MUST be stopped.

 

FOS is clearly acting over and above their remit as an impartial (lol) body.

 

They will "impartially" listen to your many detailed complaints and then smugly tell you that a DCA is acting quite properly/professionally in line with the internal collection procedures; i.e. ringing you against your wishes at all hours and writing baloney to you on a regular basis. They will tell you that they are NOT a legal body but they will tell you that a shark is legally- entitled to pursue you with nothing more than an unreadable application form for proof of an alleged agreement- a worthless form that may or may NOT have been accepted many years ago.

 

They have taken the side on banks and aggressive DCAs and this can only harm millions of ordinary consumers.

 

I cannot express my revulsion for this coterie. I hope that even more whistleblowers come out and expose them for what they are – a banker puppet!

 

My advice is to recreate an A4 application form that is illegible (the harder to read the better). Then roll over it with a muddy car tyre. Next send a red-letter demand to some DCA manager for a million quid and when they refuse to pay you tell them to grumble to FOS.

Now if FOS is consistent they will impartially examine the muddy application form and tell the DCA gaffer that they cannot help them as a valid and enforceable agreement obviously exists......

 

Jeez - don’t get me going on this lot...........

 

Chocolate teapots are more use to consumers.

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  • 2 weeks later...

I've just had dealings with the FOS regarding interest rate calculation only to be told that they (FOS) are not a calculation service. When pushing the matter further it was revealed that the FOS ask the financial company in question to re-calculate their figures and when the company comes back as says that their figures were accurate the FOS says OK and finds in favour of the company.

 

If anybody does decide to complain to the FOS the matter does not go before an ombudsman but to an adjudicator. If you are not satisfied with the adjudicators finding you have to request that the matter get escalated to an ombudman as I have just done.

 

Regards

 

Mike

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IMO the FOS is no longer 'fit for purpose'. It is as simple as that. I know that the Tories are planning to get rid of the FSA and roll the regulators into the OFT but the best ouctome for consumers would be just to get rid of FOS.

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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I've had a complaint in with the FOS since June and the Adjudicator phoned me on two occasions to recap my case then comes back to me and tells me that the Halifax have not done anything wrong. However, I have taken screen shots of my account everyday and have sent them several incidences where my account has been mismanaged and charges occurring as a result.

 

I received an email from this Adjudicator tonight telling me that the matter is now in the process of being considered by the Ombudsman when in fact I gave instructions on 18th November 09 to pass it over.

 

I have proven on several occasions that their website is a day behind in placing transactions to the account and this has incurred me in several charges and I've seen many other people complaining about the same thing.

 

They say that Saturday and Sunday are not banking days yet I have transactions on my account on a Sunday.

 

I have absolutely no faith at all in the FOS, the only satisfaction I have is that it cost the Halifax £500. I've now changed to NATWEST and their charges for a returned item is only £5.00 big difference to £35.00.

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I had a call from the adjudicator two nights ago confirming that my e-mail requesting that my case be escalated to an ombudsman had been received but, says she, "is this what I really want". The fact that I am issuing a complaint against her handling of the case which she admitted was incompetent may have something to do with the call.

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  • 4 weeks later...

If yu don't like the reply from an Ombudman you may still persue the matter in court. If you are experiencing diffiuclties in calculating interest charges why not emply an accountant to help you and charge that to the bank as costs?

 

If the bank is breaking the banking code try looking at OFT 854 it is really focussed on helping the consumer. It came out in July 2009 and should give you some ammuntion to use with the Financial Ombudsman.

 

regards

 

 

Ieuan

Edited by ieuanMr
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I have a case in with the FOS. I first went to them in August 2009, my complaint was against Capital 1. Capital 1 harassed me by telephone - I had anything from 5 -15 calls per day 7 days a week. They refused to set up payments plans and on one occasion they actualy told me that I should use my mortgage money to pay them. They piled the charges on, my original debt was 800 by the time they finished I owe £1180.

 

I was appointed a case worker, who was absolutely useless. She told me that I should take responsibility for the debt. That I could not write up a debt of this amount and not expect to pay it back. She also told me that the phone calls were not excessive considering I owed them the money. I lost my temper at her and wrote a letter of complaint because of her attitude - about 5 weeks ago I got a letter saying that she no longer worked fo the FOS and I now have a case worker.

 

Don't hold out much hope though.

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The interest calculation can be worked out. If you have paid say regular monthly payments of £10 over a 27 month period your interest calculation would be:

 

month one = 10 x 27 x (0.08/12) where 10 is the monthly sum, 27 is the term and .08/12 is the monthly interest.

month 2 = 10 x 26 x (0.8/12)

and so on until month 1

month one is 10 x 1 x .08/12

 

The formula to calculate the lot in one sum is as follows, since the 27th term is [10 x .08/12] x 27

and the 1st term is [10 x .08/12] x 1

the the average is 27 +1 /2 = 14

 

to the total of the terms is n/2 [10 x .08/12]

= 14[10 x .08/12]

 

that is the interest for the full term at 8% now just add the principal.

 

If the sums vary every month then set up a spread sheet for all the terms starting at the full term if its 60 month then you need 60 lines

 

the first line wil be of columns

 

sum interest/month term Total

6.80 .08/12 60 x

 

then after you have calcualted all the terms add up the x column.

 

Let me know if you have any problems.

 

If there is a difference to your calcualtion and theirs send them a copy of your calculation and ask them to provide theirs.

 

If you need a compount interst it is slightly different , let me know.

 

Don't forget, you do not have to accept the Ombdsman's diescision, you can still go to court and the fact that you have been to the ombudsman should count as arbitration. The court likes to see if you have exhausted every avenue to settle before going to court.

 

The thing you must do is to explain fully why you don't agree with the Ombudman's descision and/or why you don't agree with the interst calculation.

 

regards

 

ieuan

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My case with the FOS is becoming more complicated with more and more people getting involved and the all seem to draw conclusions without examining all of the relevant facts. I am beginning to wonder whether this is a tactic by the FOS to get me so frustrated that I will give the fight. One thing I would like to know however, who funds the FOS?

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DO NOT get me started on the FOS - they are a complete waste of time and effort, despite the fact that I've already won two cases with them.

 

Current complaint submitted April '08 wasn't even allocated to an adjudicator until Feb '09 since when she has done nothing but ask for irrelevant information and make decisions that totally conflict with decisions in previous cases (as well as totally conflict with any statute, code of practice or industry standard, but we expect that one).

 

After complaining about the delay and over my protests, she was asked to deal with the case urgently. 5 months ago. Progress since = 0. Incidentally, I've had to agree to the complaint about the FOS being put on hold whilst she does this since they can't do both at the same time apparently.

 

I'm now just letting the FOS dig themselves into an ever deeper hole whilst I pursue things my own way. If/when that avenue bears fruit I can withdraw the complaint to the FOS and follow up the complaint about them.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Hi reallymadwoman

Who did you address your complaint about the Ombudsman to? I'm seeing my MP but would be pleased to lodge several formal complaints. I've had two unsuccessful decisions (one from an Ombudsman, the other still with the Adjudicator at this stage) and one offering something but not nearly enough and riddled with flaws and cop outs. SJ

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DO NOT get me started on the FOS - they are a complete waste of time and effort, despite the fact that I've already won two cases with them.

 

Current complaint submitted April '08 wasn't even allocated to an adjudicator until Feb '09 since when she has done nothing but ask for irrelevant information and make decisions that totally conflict with decisions in previous cases (as well as totally conflict with any statute, code of practice or industry standard, but we expect that one).

 

After complaining about the delay and over my protests, she was asked to deal with the case urgently. 5 months ago. Progress since = 0. Incidentally, I've had to agree to the complaint about the FOS being put on hold whilst she does this since they can't do both at the same time apparently.

 

I'm now just letting the FOS dig themselves into an ever deeper hole whilst I pursue things my own way. If/when that avenue bears fruit I can withdraw the complaint to the FOS and follow up the complaint about them.

 

ive got 4 fos people all looking at my case its a case of the left hand does not know what the right hand is doing......

so ive tried to esculate it to the omsbudsman and still waiting for a reply since march 2009....

patrickq1

what a bunch of shysters all cases should be re opened and the banks should be brought to justice but its a bit like pi**ing in the wind huh ..

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My complaint against the Halifax was supposed to go to the Ombudsman 2 months ago and I had an email today to say its still waiting. I do know the staff are working really long hours, had a call at 8.30 pm one night and 4.00 pm on a Saturday afternoon, the Adjudicator told me she was working on the Sunday as well. Might help to reduce their hours if (a) they actually read the correspondence sent to them and (b) actually absorbed the information given to them in 2 phone calls, plus followed up by an email.

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