Thread: changing authority of account holder??

My dad had a bank account with RBS but is now having charges on top of charges that wont stop and are now ending in default notices. I have tried on his behalf a number of times to stop it but they are refusing to deal with me all though he has signed numerous letters signing me over as authority, ther answer..'he must go in and see them' is theis correct or not?
as well as this we put in for hardship status but refuse, how can i proceed?

Originally Posted by little_star

My dad had a bank account with RBS but is now having charges on top of charges that wont stop and are now ending in default notices. I have tried on his behalf a number of times to stop it but they are refusing to deal with me all though he has signed numerous letters signing me over as authority, ther answer..'he must go in and see them' is theis correct or not?
as well as this we put in for hardship status but refuse, how can i proceed?

Ok, you can complete a third party mandate on the account to allow you to speak on his behalf or he can ring up go through the security questions and then verbally state that you can talk to them and you can speak to them on the telephone at the point you ring up.
Third party mandate would give you authority to speak on his behalf all the time and the second option is just that he would have to ring up everytime and you would then have to take over, so to speak.