Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hello!
I am having problems with my washing machine. I bought it in May 05, and it has now broken. I have called the manufacturer to arrange a repair, they told me an engineer would call me within 48 hours to arrange a time...3 weeks ago. I didn't call back because I've been really poorly. It has been repaired before, once.
I bought it from Currys, but I don't really know how to claim, or if I even have one.
Can someone advise me as to where to start? Thanks!
If they are not responding to your requests when you phone them then you need to put a complaint in writing stating that they need to arrange a repair or replacement within 14 days, otherwise you will send a letter before action advising of your intention to take them to court.
Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.
"Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)
Of course not. The manufacturer's guarantee is in addition to your statutory rights, it does not replace them.
Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.
"Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)
Contact Currys. Under the sale of goods act they are responsible for a repair, replacement, or a full or partial refund. A washing machine would be deemed not fit for purpose if it would only last that length of time.
Is that a repair that my mum has to pay for? The last time we paid for the repair, it was so expensive and time consuming we'd have been better getting a new one.
No. If it is for a fault with the washing machine then it is the manufacturer's responsibility to repair or replace it.
Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.
"Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)
When you go in to Currys, take the receipt and try and argue that they should re-imburse you for that amount and also arrange for the repair. However as they have been kept out of the loop it may be difficult to get them to pay for the 1st repair. You never know though
I don't mind not being reimbursed for the first repair, that's sorted now. I just don't know what to say to them, and which way to make initial contact?
My point is that currys are the people to ring. I'm pretty certain that they will arrange to fix it without any problems. It's just useful to know your rights just in case.
My Washing Machine
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Re: My Washing Machine
Originally Posted by barracad
