Hi everyone,

I have an account with Studio which is currently in dispute as they have not provided a proper agreement following a CCA Request.

I am in the process of claiming back all the PPI premiums ever paid which is in the region of £1500 without interest. I wrote asking Studio to refund the PPI premiums and all penalty charges, they refunded the penalty charges but are refusing to refund the PPI premiums.

What I need to know is should I send them another refund request or ask them to reconsider and if after further consideration the answer is not a positive one then they can consider the letter as a Letter Before Action.

Any thoughts

Hi everyone,

 

I have an account with Studio which is currently in dispute as they have not provided a proper agreement following a CCA Request.

 

I am in the process of claiming back all the PPI premiums ever paid which is in the region of £1500 without interest. I wrote asking Studio to refund the PPI premiums and all penalty charges, they refunded the penalty charges but are refusing to refund the PPI premiums. (if you have their refusal in writing you can submit a claim to the Financial Ombudsman Service claiming mis-selling of the PPI) providing you do have a valid claim for mis-selling. Check out the stickies at the top of the forum for reasons PPI was mis-sold here is a link and there is much more info available if you read the stickies......

 

PPI - Some Notes for Claimants.. and this is a longer one with even more links to help you reclaim.

Mis-sold PPI? Want your money back? use these links to help

 

 

What I need to know is should I send them another refund request or ask them to reconsider and if after further consideration the answer is not a positive one then they can consider the letter as a Letter Before Action.

 

This is your call it would be inappropriate for me to offer advice which you may not be agreeable to.

 

So the choice is yours to:

 

write again asking them to reconsider your claim.

tell them you do not accept their decision on the repayment of PPI and that you intend to take further action through the FOS or Court (again your choice on the preferred route)

 

Any thoughts

All my thoughts are in blue including links to help you out.

aa

Thank you alanalana,

I will make another request to Studio asking for the ppi premiums but this time i will also be wanting contractual interest(i know you think 8% statuory is the way to go) in-order to make them take the request more seriously as it more than doubles the ppi premiums.

If they dont respond then i will take up the FOS solution or look into the court route.

Thank you alanalana,

 

I will make another request to Studio asking for the ppi premiums but this time i will also be wanting contractual interest(i know you think 8% statuory is the way to go) in-order to make them take the request more seriously as it more than doubles the ppi premiums.

 

If they dont respond then i will take up the FOS solution or look into the court route.

Good luck, you have made a start on the road to getting your money back.

Just post up questions as you go along someone will look in to advise.

aa

Update:

They wont up-hold my claim and the letter they sent had the following paragraph.

We sell insurance on a non-advised basis and therefore only provide customers with clear balanced information to enable them to make an informed choice. On this basis we do not take into account existing insurance that a customer may have in place nor do we make any recommendation on the suitability of the product

[end quote]

 

Oh and they remind me of my rights to refer the matter to the FOS

Anyone have any thoughts.

Update:

They wont up-hold my claim and the letter they sent had the following paragraph.

We sell insurance on a non-advised basis and therefore only provide customers with clear balanced information to enable them to make an informed choice. On this basis we do not take into account existing insurance that a customer may have in place nor do we make any recommendation on the suitability of the product

[end quote]

 

Oh and they remind me of my rights to refer the matter to the FOS

Anyone have any thoughts.

 

 

I have tried exactly the same with Studio. They refunded the charges but refused to refund the PPI payments quoting the same wording.

 

Any advice on how to proceed would be appreciated.

I asked for the refund of PPI and they sent letter 1 in reply.(in pdf below)

I asked them to reconsider and they sent letter 2 in reply.(in pdf below)

I have read on here that they have paid up after receiving a letter before action but would like a bit more input from other caggers regarding this.

studioppi.pdf

I asked for the refund of PPI and they sent letter 1 in reply.(in pdf below)

I asked them to reconsider and they sent letter 2 in reply.(in pdf below)

 

I have read on here that they have paid up after receiving a letter before action but would like a bit more input from other caggers regarding this.

The letters that studio are sending appear to be their standard response. Yes, I would like some info regarding sending a letter before action.

Hi, you might want to take a look at the industry practice regs which were reported in Oct 2008 RE: PPI, Studio now known as ACE are one of the companies that were looked at for the PPI.

[email protected]

i found some interesting facts from this re: Freemans PPI.

also like to say i got excellent advice and help from BankFodder re: PPI. Within a couple of days sending letter all PPI dissapeared from my account like it never existed. No explanation/no apologie/no regard to the fact that this may have caused an unfair advantage in there favour. But hey....I havnt finished yet.