Thread: Help on where i stand returning a 6 month old car

hi guys,

Im in abit of pickle concerning my new car.....

i purchased a new 09 car in june on a Personal contract plan though a well known company....

1 week into having my new car it was in for a repair for the radio/ipod .....few weeks later it was back again for now a complete new radio ....

another couple of weeks and its in again ....you get my jist yeah ?

ok so on total its been in 4 times to repair problems....which i will say havent been fixed.
the last time it went in i told them i wasnt happy that i was paying for a brand new car and its having so many problems ....this time it was in for a rear cluster (condensation) ...gear linkage problems ( 2nd time for this as first time they told me it was fixed by tightening the wires ??? no such thing) and no interior lights ...i collected the car being told that new cluster was being ordered and so was the linkage for gears ....and also a new door lock had been fitted ....???? "err door lock ??" "wat about the lights ?" i said ..."they have been done" she told me ......once home i realise they still dont work .....anyway i was waiting for my phone call to take car back in ......and waiting ....... my husband went in 2 weeks ago to ask when the parts would arrive ....he was told they had been there for 3 weeks already ....so after spiting a few feathers it was booked in for today with courtesy car .

Went in today and was straight away annoyed that now they dont do insured courtesy cars, you have to change your insurnace over to that car....i explained that this was not said when my husband booked it in. the bloke replyed saying it was only started just over a week to go ...... i called my insurance and it was going to cost £35 + to change the car details ......i really wasn't happy, i had waited another 2 weeks so i could have the courtsey car and now i cant !
i explained that i need to have a car because of my autistic son and his special needs and taking him to'from school .....but no.... pay to change ins or go without ! .....

(sorry this is getting very long winded but im soo mad and want you to understand wat im having to put up with)

whilst his booking the car in ...i explain that some more problems have accured ...i give him my long list.. which he then replyed " do you want to give the car back hehehe" ..."ERRR YES I DO" i replyed


so 1 hour later i've been driven back home on the understanding that my car will be repaired as soon as ....

im soooo F*@ked off with this car ..i really really do not want it anymore ...im paying alot of money a month for something that is just not satisfactory .... i have called the finance up and explained wats going on. they have told me i need to write a letter to them which will then go to a panel to decided wat to do and they will conatct "said" company to resolve the matter.

Ive explained to them its not that i want to completely end my plan i just dont want THIS car anymore .....but im so worried about writting this letter .....i have no idea were i stand and not sure exactly wat i need to put in the letter to give me the best chance of getting rid of this damn car

i brought a new car thinking it would be soo much easier ..... i now wish id have keeped the one i put in for this one.:cry:

please someone guide me on the best thing to do!

Hi,

Well you've done the right thing so far by contacting the finance company.

Obviously the car is still under the manufacurers warranty but that dosn't seem to be helping you much. As for a courtesy car, I dont understand why you have got to pay £35 to cahnge the car details. All your insuers have to do is suspend the cover on your own car and cover the courtesy car... Simple! You car will be covered under the dealers insurance while it is in for repair.

Anyway, I think you need to write 2 letters; one to the dealer stating you are rejecting the car under SOGA and you would like a repacement. It would appear that they have exhausted their rights in attempting to put things right. The other letter should go indeed to the finance company which basically should include a copy of your letter to the dealer. The finance company have funded a car which is not fit for the purpose and as such they should be getting involved. You may be able to cancel the agreement and recover some of the monies you have paid.

As a matter of interest, what make of car is it?

I don't think there is sufficient evidence to reject the car under SOGA. However it does seem the dealership has a communication problem in the aftersales dept.

The courtesy car insurance thing is not new and insurance co's do charge a fee for any change be it temporary or permanent. It should though have been made clear at the time of booking. You might not realise it but the excess a commercial garage has can easily be £1K or even higher depending on franchise.

As sam says, what car is it?

Originally Posted by heliosuk

I don't think there is sufficient evidence to reject the car under SOGA. However it does seem the dealership has a communication problem in the aftersales dept.

The courtesy car insurance thing is not new and insurance co's do charge a fee for any change be it temporary or permanent. It should though have been made clear at the time of booking. You might not realise it but the excess a commercial garage has can easily be £1K or even higher depending on franchise.

As sam says, what car is it?

Its been back 4 times in 6 months for repair which I think is enough evidence. The fact that there may be is a 'communication problem' in the aftersales dept is irrelivant to the OP. I use to work in such a place.

I know it is not a new thing for insurance co's to charge a fee, but not all of them do and I don't see why they have to charge £35+ for it. I could undersatnd it if your policy is a bog standard 3rd party type.

thank you for you replys

am i allowed to name ??? dont want to if i get kicked off lol


heliosuk...... what i have put isn't all that is wrong ...i was aware i was dragging on abit already so that was the short version honest ....

one of the other problems i have is that the steering wheel isn't aligned right to the wheels ....since having the car i have become aware that in order to stay straight my wheel has to be pulled to the right . i mentioned this the last time it was in but nothin has been recorded.
i had a puncher on monday and took the car to Kwik fit where i had a new tire and wheel alignment done.
after the wheel alignement was done they tested the car ...and guess wat ? ...they had to redo it cus it was still not right. I explained to them that this has been the case and they have advised me that i must make sure they sort it out as there is a fault somewhere....

i explained this today and was told it is now up to kwik fit seeing as they have messed with the car ...but i argued the fact that it has been like it before and they where told....i reminded them of the fact that what they say is a load of tripe considering the interior lights and the door lock mess of the last visit

i am aware tho that maybe im not having as much trouble as some others do have but as far as im concerned im paying for goods that are not to a good satisfaction .....if i had spent £700 on a tv and the right speaker didnt work i would expect it to replaced ect and if problems still accured then i know i would be sending it back .....or if i spent a tenner on a fan .....but i haven't im spending a hell of alot of money a month on a car that is causing upset and trouble to me and i just want rid it

as for the courtesy car thats nothing todo with my issues with the car but just that it really hasn't helped my confidance the company. every insurance do charge, it might be £10 it might be £40 ...inmy case £35. i do feel they could of had the courtesy to call me first so i could arrange transport, considering its a brand new car being fixed

i just want to know whats the best thing i can do thank you again for replying to me

thanks

its a VW BEETLE CAB ....yes i know what your thinking!!! lol

Actually a very good car so am surprised. Don't suppose the dealer is in Kent in a town with initials TW?

Disagree Sam,

Now that we know what car we know what to do.

The car is good. It's the dealer causing the problem. I cannot see any grounds at the moment to reject the car. Blossom needs to get to a good dealership who will listen, act and look after her. Big mistake with Kwikfit though but a new dealer will not know that.

We need to know where blossom is to guide her to get it sorted out.

Tis a typical case of crap dealers, no more. From a technical perspective the supplying dealer has done nothing wrong but got the potential causes half right.

This is a poor service dealership problem where the faults and complaints about the car are purely down to the dealership. No more, no less.

I still insist there are insufficient grounds to reject. It's a car, not a telly or an iron. It's vastly more complex and things can go wrong.

I don't think it's possible to reject a product on this basis as the poster has been let down by the dealership and has done no favours by getting Kwickfit to look at the steering wheel off centre fault either.

I can give you chapter and verse about this problem.

The issue here seems to be how to get the OP happy with the car which she/he ought to be given that now we know what it is, should actually be a car that the op can be proud of.

I'm sorry Sam I do. These are not major faults, in fact two of them are arguable opinions of the owners and one of those could have been exasperated by the owner. I whole heartedly agree with contacting consumer direct but at the end of the day it's only the dealer and manufacturer who can sort it out and it is their responsibility to ensure the OP is happy with the purchase.

And yes by now she should be writing to VW in Milton Keynes in the possible strongest terms complaining about the dealers performance as frankly it is just not good enough.

Just as a thought, the interior light fault is linked to the door lock, strange as it might seem to some, but on todays cars this is often the case.

Originally Posted by heliosuk

I'm sorry Sam I do. These are not major faults, in fact two of them are arguable opinions of the owners and one of those could have been exasperated by the owner.

please tell me more ?

I don't think it's possible to reject a product on this basis as the poster has been let down by the dealership and has done no favours by getting Kwickfit to look at the steering wheel off centre fault either.

im being let down by the dealership AND the "product"

i would also like to add i DID NOT get kwik fit to look at my steering wheel alignment. I went in to have a new tire fitted it was part of the service and they have to make sure it comes back to me how it should.....they picked up on the problem that WAS already there and advised me it should be looked at.

As for the lights and the door lock if thats how it works then fine ...but why did i leave with a new door lock and interior lights that still didn't work ??

Just to let you know the car was returned to me yesterday and it went back to them again today because something els wasnt done again so it will now be going back for a 5th time . This time it is to do with the brakes ....... heliosuk = at what point should i be able to return it ??? maybe when its wrapped round a tree with me in it ???

i do understand that they werent aware the problems i was going to get with the car ...and to some point are doing things to sort it out but nealy 6 months into having this car i have had enough, so why should i continue to pay for something that i can no longer look at.... hate to drive and think it came with a price tag of 21,000 ......


sorry im not meaning to be off but i really have had enough and anyone telling me they'd still pay for something thats causing so much stress id say take it, bloody have it... cus i dont want it !

"i had a puncher on monday and took the car to Kwik fit where i had a new tire and wheel alignment done."

So you did ask them to look at it as the two are inextricably linked. Further to this one has to ask why you agreed. In addition, it's a standardquestion asked by most of these organisations to sell labour time. Respectfully they hooked you line and sinker. However that is not an excuse as you don't know on what basis they asked you this. It's a routine thing they ask but is not always necessary but they do. So big mistake no 1.

A good dealership will look after you however you have not told us where you are so we can get an indication of who is involved and where to go.

Your faults are mainly minor and subjective unless there is something you are not telling us.

You can only reject a product not the service and this seems to be where the fault lies.

Hate to say it but I smell a rat here.

Been there before.

When you grow up and stop throwing your toys out of the pram then you might get some respect but at this moment in time there is one thing ringing in my mind again after a considerable number of years investigating these issues, and it seems we have a case of beer money and Champagene tastes.

thanks for your honest view but all be it wrong it is rather patronizing too.

instead of being out to smell a rat why not be helpful incase (which this is) a genuine issue?

i hate to say it but i feel you can't

Quote

and cant spell ....btw it's champagne......

ooo i nearly stooped as low as you there, please forgive me.

************************* **************

thank you sam too ...i will look into wat you have suggested

Well if you want to get into a dispute about spelling and the way the language is used then perhaps you ought to look at your last post.

Seriously though, I have sent you a PM. I can help you out I think but believe me to reject the car you're on a hiding to nothing. If others disagree then so be it, let them get on with it.