Hello,
Aplogies if i have posted something dim .
I sent a letter approx 4 weeks ago requesting my bank charges to be refunded over last 4 years, i then received a letter from RBSrequesting my to complete a financial hardship form in order for them to pursue my query. My fiance
said that this is just a ploy so they can actually say we are in financial hardship instead of paying charges. Does this mean that they will not proceed with my case until i complete this or do i ignore it?
thanks



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