Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
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  1. #1
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    Default Credit Solutions

    I have been paying an old Barclaycard to Mercers for years and requested the CCA. Received just terms and conditionsicon booklet so sent the AID letter and have continued to pay a nominal payment. Account has now been passed to Credit Solutions who are demanding payment!!

    Shall I send them a copy of the AID letter or a bemused letter?? Thanks.


  2. #2
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    Default Re: Credit Solutions

    bemused, mercers should not have passed this in while in dispute, report them

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  3. #3
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    Default Re: Credit Solutions

    Moved into BC forum.

    Consider making a complaint to the fosicon on 2 counts:-

    1. Failure to supply your credit agreement.

    2. Passing the account to CSL while it's in dispute.

    Use this letter and add on a bit about them pursuing collection activity which is a breach of the OFT debt collectionicon Guidelines - http://www.consumeractiongroup.co.uk...ml#post2575342

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  4. #4
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    Default Re: Credit Solutions

    Hi again, well Mercers also sent my other account to Moorcroft even though it is also IN DISPUTE. I wrote to both Moorcroft and Credit Solutions last week recorded delivery with the bemused letter.

    Today, I have received another letter from Moorcroft threatening court action after 7 days. Now I know it can just be a threat, but as it seems they are not going to pass back to Mercers any time soon, do I need to do anything else or just ignore their letters now?

    Thanks.


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    Default Re: Credit Solutions

    ignore, this will be the threat-o-matic computer in overdrive

    PGH7447


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  6. #6
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    Default Re: Credit Solutions

    Ok, will see what happens next. Thanks for your help.


  7. #7
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    Default Re: Credit Solutions

    I have now received a letter from Credit Solutions in response to my bemused letter sayin that if I require clarification of the debt then I need to send them a £1 cheque. I have no intention of doing this as I CCA's Barclaysicon some time ago and they had nothing.

    Shall I just ignore this letter again or write back saying what?? Is this a usual reply to a bemused letter? Thanks.


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    Default Re: Credit Solutions

    ignore until the next threat-o-gram, why waste time energy and stamp

    PGH7447


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  9. #9
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    Default Re: Credit Solutions

    Write to CSL and tell them you have already CCA'd BC who failed to provide you with your credit agreement. You are now therefore lodging a formal complaint with the fosicon to get BC to provide the agreement.

    Accordingly, any further collection activity will be a clear breach of the OFT Guidelines on debt collectionicon and you will also report CSL to the FOS for investigation.

    You should now contact the FOS as suggested in post #3 above.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

    If I've been helpful, please click my scales.

  10. #10
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    Default Re: Credit Solutions

    Hi, I did consider writing back about the previous failed CCA request but thought that would be contradicting my bemused letter about the debt.

    Anyway, I have received another letter today from Power 2 Contact advising me of a visit in the next few days to collect the debt obo Credit Solutions. I am not going to just ignore this because they made an attempted visit to my house a few weeks ago re another debt.

    I am going to send them a letter rejecting the visit and reporting all 3 parties to the OFT ..... any other suggestions please???


  11. #11
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    Default Re: Credit Solutions

    Quote Originally Posted by Izzy40 View Post
    I am going to send them a letter rejecting the visit and reporting all 3 parties to the OFT ..... any other suggestions please???
    Report the matter to the fosicon - the OFT will not help you as an individual.

    Re the threat to call from P2C, see here - http://www.consumerforums.com/resour...doorstep-visit-

    I originally started my last post with the phrase, "If you can be bothered...." but took it out as it came over wrong.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

    If I've been helpful, please click my scales.

  12. #12
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    Default Re: Credit Solutions

    Thanks, I have used this template. It's just like chasing your tail at times. Oh, I have just realised that Power 2 Contact and Credit Solutions are the same, well it's exactly the same address!


  13. #13
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    Default Re: Credit Solutions

    This company (No Power 2 Contact, Credit solutions holdings ltd, Credit solutions, run by Mr William Hugh Pierce,) has been referred to the OFT. It is well worth your time reporting them to trading standards and the OFT as it will add weight to the ongoing investigation.

    Ther number for Trading Standards is:

    08454 040506

    The number for the OFT to report a trader is:

    08457 224499


  14. #14
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    Default Re: Credit Solutions

    UPDATE:

    I have now received another letter from Credit Solutions asking me to send them more details of my dispute and asking for confirmation as to whether or not I have sent £1 to OC for my CCA. (Obviously I have and they sent me a terms and conditionsicon leaflet), but all I have ever sent DCAicon is the bemused letter and then a letter advising them that I have reported them to fosicon, so I don't want to start telling them now that I have any other knowledge of the debt, or do I????

    Also, there was a card with my address on from P2C advising of a visit next week.

    Obviously this company are not bothered by a report to the FOS.....anything else I can do? Please help.


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    Default Re: Credit Solutions

    Also, there was a card with my address on from P2C advising of a visit next week.
    That is one of Mr Pierce's usual tactics...Take no notice of it.

    If you haven't rung trading standards, now is the time to do it. If you would like me to PM the details of the Trading Standards officer to you who has been dealing with CSHL for me then let me know.


  16. #16
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    Default Re: Credit Solutions

    Hi, unfortunately their cards are not always threats as I did have an attempted visit from someone at P2C a few weeks ago for another account. I am more than happy for you to PM me but have you had any progress yourself by actually reprting them?


  17. #17
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    Default Re: Credit Solutions

    Yes.

    They have been referred to the OFT and they are permanently off my case.

    This behaviour is clearly a breach of debt collectionicon Guidance CPUTicon regs.

    I'll pm the details to you in a mo.

    edit: sent details to you


  18. #18
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    Default Re: Credit Solutions

    Of all the times I've seen P2C mentioned, there's only been one case where the caller upset the visitee.

    They tend to be reasonable and leave when asked.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

    If I've been helpful, please click my scales.

  19. #19
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    Default Re: Credit Solutions

    Hi, although I have not received anything from P2C or Credit Solutions for a few weeks, I have now received a letter from Barclaycard in response to my letter of complaint also advising them that I had reported them - their response is that they are in the right to keep chasing me and will ask P2C to come back on the scene! Unbelieveable when they cannot provide an agreement from approx 15 years ago and up until now I have always paid them. Anything else I can do or just sit and wait?? Thanks.


  20. #20
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    Default Re: Credit Solutions

    Hi Izzy,

    Have you yet complained to the fosicon about BC's failure to produce your credit agreement in response to your CCA request.



    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

    If I've been helpful, please click my scales.


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