Thread: MissM VS Cap 1

sent prelim on Wed for 60 quid. checked balance today and surprise surprise, anothe 20 quid overlimit fee...

well at least if i sent the lba then i can include it then! small amount but every little helps!

Similar Threads:

• Missm vs GE (Tosho)
• MissM Vs. RBOS
• MissM B/F vs. Cahoot

yippeeee!

Just got a call from the lovely laura garrett at Exec. Offices for Capital 1

Her:I understand you are unhappy with your bank charges?
Me: Yes of course, they are unlawful according to the OFT
Her: Well I have gone through all of your statements since your account opened and can find £80 in charges. What I would like to do is refund them today by credit to your account.
Me: Oh that's great thank you.
Her: Let me just double check I havent already credited them when I left a message for you on Friday... no I didn't but have done so now.. You will see them on your next statement which is due to go out later this week. Is this ok for you?
Me: Yes that is fine thank you

WOOOOO HOO. I know its not a lot but its my first one!! Yay!!

PS her number is 0115 843 2455 if anyone wants to give it a try.

She was very nice and didnt argue at all. I figure since I still have an account with them they always know they can make money off me somehow.. and they must have a limit they can refund right away!! Oh well,, hopes RBOS decides to cough it up sooner rather than later.. that one is 855 quid!!

Good to hear that you're getting these things resolved.

Hoopefully they'll be as good when I start on them!