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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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ebay took money from my account without permission!!!!!!!!


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Hi, my daughter has an account with ebay, she lives in her own home and has her own bank account etc, in August this year as she was away on holiday I used my debit card to make a one off payment onto her account, then in September she sold a few items, all which went well but noticed on her account she had been charged twice for the same sale, she queried this with ebay who said thay were looking into it, her bill was for £247,81 and should have been after removing the double charge made by ebay should have been £152.40, she was sent a bill for the full amount stating that she owed the full amount,

 

she then took advice from the CAB who said she had infact been charged wrongly, so the outcome was she refused to pay her bill until it was sorted, heard nothing back from ebay at this point, on her ebay account it still showed she was beibg told she owed £247.81. Attempted to ring ebay and she was told its being looked into. Then yesterday I went to buy an item using my debit card and it was declined, which was strange so I rang the bank and was told that an amount of £247.81 had been paid as a direct debit payment to ebay, I had not given any authorization to ebay to take this amount or my bank to pay it. I was told by my bank to go to ebay so I rang ebay and was told that th epayment had been made manually on line as it had been before in August (which was when I made a one off payment to my daughters bill,

 

So I rang the bank who said it was showing up as a Direct debit payment not an online payment, so I rang back ebay, put my daughters account up on screen and was told by the ebay person I was talking to to go to the accounts page and click on it which I did , he then said to look at the part on the page where it shows automatic payment method and see what it said, next to it was the word none,

 

he said Oh" and said that I must have set my card up using ebay, so I went back to my bank who said if my card had been set up ebay would have took a small amount to prove it was my account and that this had not showed up anywhere on my account,

 

so back to ebay I went and basically told them they had wrongly took mney from my account and that the only way my card details could have been got by them is when I made a one off payment, at this point he told me to go to the authorities and hung up,

 

Sorry for rambling on but basically ebay have stole money from my account, I have checked allthrough my daughters ebay account and the only bank detalils in it are her own, but since she was overcharged she did get her bank to put a stop on any payments going out to ebay until they correct her bill and resend it to her,

 

yet now I am out of pocket, ebay are refusing to speak to me other than go to the authorites and the bank are just telling me to go to ebay, they are of no help whatsoever, any advice will be really appreciated:mad:

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There's too much information!

 

If it was your debit card, and you did not make the purchase, then your bank is duty bound to refund it. Complications arise if it is a Maestro, but if Visa there should be no problem. Your issue is with your bank, not the merchany (eBay), and it is they who have to prove to your bank that you authorised the purchase. Now, if you did NOT link your card to your daughters ebay account, it will not show up as one of the payment methods on file. If it does, then either you or your daughter linked it - and your chances of a refund slim.

 

However, if the double charging issue is resolved, then there won;t be a debt and the fee refunded anyway - so why is she not pursuing this?

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Was it a Direct Debit payment or not? Your post is unclear. If it's a Direct Debit payment then you're covered by the Direct Debit guarantee and so your bank have to reverse the payment immediately if you ask them to do so.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Hi, thanks for responding, at the moment the bank are telling me I have to contact ebay, and request the money back, its a visa debit card, I am at the bank in the morning and have printed pages from my daughter account to take with me, it clearly shows the only payment method on her account is her own card, she has also sent in copies of the double charge to ebay where it shows that for one sale 2 charges were made on her seller account for each sale she made, at the moment she is still waiting for ebay to get back to her, (the payment they took was for a sale not a purchase and she was disputing this bill with the double charges on it), my card is not linked to my daughter account anywhere. Another matter is that there was only £62.00 in my bank yet my bank still let it go through, I have since also found out that ebay attempted to take the funds from my account 3 days earlier and it was declined so why my bank allowed it to go through only they can explain, Thans for the advice

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Sorry I know I rambled but I was so angry, it was took from my account as a direct debit payment. I did ask the bank yesterday to reverse it and I was told that I have to get an admittal from ebay that they took money from my account without my permission and only then they will get me to complete a form for a very lenghty process or so I was told my bank is the halifax.

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I don't have a lot of knowledge of this sort of thing but, surely if your bank are saying they have correctly given money to Ebay from your bank account by direct debit then they must be able to show that you have sent them a direct debit mandate to allow this.

 

No DD mandate no legitimate transaction and no leg to stand on for the bank?

 

Apologies if I am wrong.

 

Feebee_71

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I don't have a lot of knowledge of this sort of thing but, surely if your bank are saying they have correctly given money to Ebay from your bank account by direct debit then they must be able to show that you have sent them a direct debit mandate to allow this.

 

No DD mandate no legitimate transaction and no leg to stand on for the bank?

 

Apologies if I am wrong.

 

Feebee_71

 

Thank you, I never even thought of that , have been totally brain dead due to being so angry, I am at the bank at 9 in the morning, will let you know how I get on.

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The Direct Debit guarantee scheme puts the onus on the paying bank to refund the account holder.

 

The suggestion that the a/c holder gets ebay to admit blame is total b*ll*cks!

 

There is no requirement whatsoever for you to chase this, it is for ebay to prove they were entitled to take it.

 

March back into Halifax and demand that they raise a Direct Debit Indemnity against ebay and to refund the disputed amount into your account. They have a statutory 48 hours to do this or be in contravention of the rules. There will be a requirement for you to complete and enquiry form in order to get full details of the disputed payment but it shouldn't be too long.

 

They have no leeway whatsoever in this, there's no discussion its a straight refund. Once you have reported the problem they refund you and then pursue ebay for the money. Its then up to ebay to contact you to argue about how much you may or may not owe them.

 

Don't be a victim here - be very firm and polite but stick to your guns on this, they must refund you, no ifs or buts!

 

here's a useful link, but there are many others. http://www.bacs.co.uk/bacs/businesses/directdebit/collecting/pages/customersrights.aspx

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Thank you, I never even thought of that , have been totally brain dead due to being so angry, I am at the bank at 9 in the morning, will let you know how I get on.

 

Good luck,

 

I will look in when I get home from work in the morning and see how things went at the bank.

 

Feebee_71:)

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The Direct Debit guarantee scheme puts the onus on the paying bank to refund the account holder.

 

The suggestion that the a/c holder gets ebay to admit blame is total b*ll*cks!

 

There is no requirement whatsoever for you to chase this, it is for ebay to prove they were entitled to take it.

 

March back into Halifax and demand that they raise a Direct Debit Indemnity against ebay and to refund the disputed amount into your account. They have a statutory 48 hours to do this or be in contravention of the rules. There will be a requirement for you to complete and enquiry form in order to get full details of the disputed payment but it shouldn't be too long.

 

They have no leeway whatsoever in this, there's no discussion its a straight refund. Once you have reported the problem they refund you and then pursue ebay for the money. Its then up to ebay to contact you to argue about how much you may or may not owe them.

 

Don't be a victim here - be very firm and polite but stick to your guns on this, they must refund you, no ifs or buts!

 

here's a useful link, but there are many others. http://www.bacs.co.uk/bacs/businesses/directdebit/collecting/pages/customersrights.aspx

 

 

Thank you so much for this very helpful response, they take one look at me in a wheelchair and think that they can take the p,,, I was so angry, now calmed down and ready for in the morning, bank app at 9.00am will be back and let you all know how I get on, thanks again.

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Again, you need to clarify the payment method as you keep switching from saying it was via a Visa debit card and then saying it was a Direct Debit - which is it?

 

If it was a Direct Debit, then all you need to do is quote the Direct Debit guarantee to your bank, which reads as follows:

 

If the amounts to be paid or the payment dates change, the organisation collecting the payment will notify you normally 10 working days in advance of your account being debited or as otherwise agreed

If an error is made by the organisation or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid

You can cancel a Direct Debit at any time by contacting your bank or building society. We also recommend you notify the organisation concerned.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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As I read the OP's first post she made a one-off payment for her daughter a few months ago using her debit card. No authorisation set up after the one-off payment.

 

Recently Ebay sent a direct debit request to the OP's bank account - possibly the one the debit card is linked to - to cover fees that hadn't been paid as her daughter was disputing the amount being charged (double fees for each item sold). Bank (HSBC) paid out on the direct debit. OP goes out shopping and debit card is declined as insufficient funds in the account - due to payment taken by Ebay.

 

OP checks with daughter's account (am assuming Paypal) to ensure debit card/HSBC account are not held on file as alternative payment options. Only OP's daughter's card/bank account are listed.

 

OP disputes direct debit payment with bank - told to take it up with Ebay; complains to Ebay - told to take it up with bank.

 

As I said in my first post on this thread - if the payment is shown as being direct debit then bank have to reverse it as she has never set a direct debit mandate up for Ebay with her bank. If the payment is from debit card then it is an unauthorised transaction - especially as daughters Ebay (assume Paypal) account doesn't list her mum's accounts as being authorised payment methods to daughters accounts.

 

If I have got this wrong in how I am reading this then I apologise for that,

 

Feebee_71 :confused:

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For the record, it is NOT possible for a merchant to turn a card payment into a Direct Debit. As lax as the banking system is, it is still not possible for the merchant to conjure up mandate and claim the acceptance of the cardholder/customer. It HAS to be a 'fresh' transaction, complete with the fll knowledge of the account holder. Previously this required the signature of the account holder (that originally had to be sent to the bank complete with supporting signature) but they must retain this in case of a claim of a mis-applied mandate.

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Hi, went to the bank, still not happy, the bank said that it is showing as a card payment , not a DD as I was told over the phone, and they cant request it back, I have again been told again to ring ebay, ebay attempted to take payment from my account on the 25th Oct but payment was declined, and they again requested it on the 30th, yet this time it was paid, all the bank have done is open a dispute which I was told will take 120 days, as the payment took us over our overdraft limit and our account has been passsed to collections the only person that gave me some advice was the person from the collections dept who they put me on the phone to in branch, and she suggested that if I contact the fraud dept of our bank and give them the details as the payment is in dispute, it will show once they look into it how the payment was requested on from ebay, as the bank say it was a payment using our card but then we have been told that this will show up if this be the case, on an e-mail from ebay it states

 

Subject:

Action Required -- Credit/Debit Card Payment Declined

Received:

25-Oct-09

From:

eBay

Expires:

10-Nov-10

 

EBay Account ID: xxxxxxxxxxxxx

Card: VISA XXXX-XXXX-XXXX-xxxxxxx

Outstanding Payment Due: £247.81

 

Hello xxxxxxxxxx,

 

 

---------------------------------------------------------------------------------------------------------------------

eBay sent this message to xxxxxxxxxx

Your registered name is included to show this message originated from eBay.

---------------------------------------------------------------------------------------------------------------------

 

We are writing to alert you that your monthly eBay seller fees have not been paid because credit/debit card declined eBay's attempt to automatically deduct the amount due.

 

 

 

 

Now what this wording means I have no idea and ebay wouldnt tell me, now if ebay attempted to automaticall deduct money from the account which was mine on the e-mail, then surely no one has made a payment on line using my card which is what the bank are still suggesting, now time to ring the fraud dept to see if they can be of help.

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That makes it tidier.

 

Now, the issue is how your debit card came to be used in this way (as a registered funding source). You may have inadvertently set this up when arranging to make a payment for a single item, and then did not remove the card after the event.

 

In that situation, eBay are right - it was a linked card to your daughter's account. The details were voluntarily provded by you, so there is no issue of eBay doing anything wrong here. I'm aware of a number of parents allowing their cards to be used in this way because their kids are not old enough to have a credit card - so it is hardly unknown.

 

However, since the issue was all about a vouble (incorrect?) purchase debited twice - why are you not also pursuing this?

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Hi, just got off the phone with for once a helpfull person with ebay and they have actually said that they have no idea why the payment was not took from my daughters bank as her card details are set on her account, and took from mine, which he said is not linked anywhere to her account, they have said they will ring me later on when they have looked into this, as only my daughters card and bank account are linked to her ebay account.

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That problem of the extra charges were sent in to ebay 5 weeks ago, with print outs showing the charges and sales showing that she had been charged twice on 5 occasions, and they are apparently still looking into it,

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It is rather worrying the amount of mistakes made by Ebay (and especially Paypal). I find myself again contacting Paypal regarding mistakes made. I know the banks are far from perfect but they certainly are easier to deal with and appear to make far fewer mistakes.

 

Andy

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I was told to ring the police to get a crime number, on speaking to them they said that they could not give me one unless the bank admitted that the payment was wrongly took, but during our conversation he did admit that they had been contacted more than usual about ebay and paypal wrongly taking money from people,

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WHO said get a crime number? They really are having a laugh, and just getting you off the phone. This isn;t an issue where a 'crime number' is remotely relevant, as the police have subsequently confirmed.

 

It is also worthwhile to differentiate which of the businesses are cuasing the problem. AIUI, it is eBay that are causing the problems. with PayPal simply the processor - it is important to remember this is there are issues. The holding companies may be similar, but the remedies are different for each. From what has been described so far, the issue is with Ebay alone.

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