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I was about to lodge a complaint about Mercers with the CSA, however I've checked their list of members and they don't seem to be on there. Is this a recent development ?
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
Re: Barclaycard using Mercers Debt Collection Ltd (who have "dormant accounts")e
Originally Posted by slick132
Hi Yorks,
What is it you're complaining about.
In any event, do you mean the FSA (not CSA). Complaints are more often made to the fos.
You'd normally complain about Barclaycard because Mercers are one of their in-house collection arms.
It was a complaint with regard to breach of OFT debt recovery guidelines. The OFT seems to deal with complaints from "advisers" or third parties only, rather than individuals, so I came across the CSA (Credit Services Association) which purports to be the "Voice of the debt collection Industry" :
Anyhoo, it appears that Mercers aren't signatories to this (which seems odd as the likes of Scotcall, Moorcroft, Apex, Capquest et al are signed up) although I couldn't lodge a complaint via this route either so I've duly contacted the FOS in relation to both Mercers & Barclaycard. We'll see what happens....
I've put your posts into your own thread to avoid hijacking.
Thanks for the explanation - we use too many abbreviations and they sometimes get confused. I was wondering why the Child Support Agency would get involved !!
Mercers are in fact a Dormant Company according to Companies House which may explain why they aren't signed up, as you say. Doesn't stop BC getting Mercers to hound peeps day and night though !
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
Having now perused the thread on the fos it seems that I'm completely wasting my time with the complaint, which basically revolves around harrassment and threats of doorstep calling, non production of CA and passing on details of account to third parties whilst in dispute.
Any advice on the best way forward in dealing with this ? The last thing I need is my wife / kids having to deal with one of Scotcall's scumbags at our house.....
hi send a letter re harasment to Mercers I have also discovered that mercers are not on the OFT list so they obviously are trying not to follow oft regs hope this might be of some use
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
Yorkmackem -v- Mercers and BC
The Consumer Forums
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Originally Posted by slick132
