Basic Account Holder
Cagger since : Apr 2007
Posts : 92 (0.03 post per day)
Re: LV 14 day cooling off period
have you made a claim?
According to LV's policy booklet you should get a refund
Your cancellation rights
At policy commencement
You are legally entitled to cancel this insurance during a period of 14 days after
the day of purchase or the day on which you receive your insurance documents,
whichever is later.
If you do wish to cancel please return your insurance documents to us. We will
be unable to cancel if you do not return the certificate of motor insurance. A full
refund of the premium will be paid to you unless you have made a claim within
the 14 day period.
During the policy
If the cover has started and is beyond the 14 day statutory period, you will becharges will be subject to Insurance Premium Tax where applicable.
entitled to a refund of the premium paid less a deduction for the days that you
have been covered. This deduction will be calculated on a proportionate basis
and will include an additional charge to cover our administrative costs. These
Most companyshave now changed their stance on the 14 day cooling off period, many now give 14 days OR until the day the policy starts ( so nobody can benefit from free cover)
I would call back and raise a complaint with a manager first, it seems that you SHOULD be entitled to a refund if you return your certificate of insurance ( may be worth doing this by recorded delivery - proof that it's being delievered)