Thread: Barclaycard refunded charges to Hillesden - ??

Hi would greatly appreciate any advice or opinions on the following.

I had an account with Barclaycard against which they made numerous charges. Account defaulted and was assigned to Hillesden approx 3 years ago.

About a year ago I persued Barclaycard for refund of the charges. Due to a bereavement I had to put the matter on hold until recently ie I received no money and did not actively persue the matter.

Recently I wrote to Barclaycard who claim they actually refunded the charges plus 8 % interest directly to Hillesden.

I received no notification whatever that they had done this and statements from Hillesden show no money having been received by them.

I had asked for a refund by cheque in the original correspondence.

Obviously i'll be phoning Barclaycard and writing to Hillesden, but wondered if anyone else has had something similar happen. I'm not convinced Barclaycard made any payment at all TBH, strangely enough I don't trust them.

Thank you Slick.

No i've not been paying that lot. I did CCA Barclaycard before I started all this who sent an 'Application Form' posing as a credit agreement..

Good point about writing not phoning. I nearly phoned BC today but am glad I didn't. Too keen to get my hands on the money I guess

From what BC have said so far either they're BSing or Hillesden have had the cash (which apparently included interest i'd claimed at 8%) and not credited it to the 'account'. It all sounds very tenuous either way..

Yes it was BC, by letter. But the letter was a botched up pro forma to which they had added a couple of paragraphs which contradicted themselves as to how much and when. From someone in Barclaycard Customer Services.

Could be they didn't look into in properly before replying. They say they made the refunds over a year ago now.

I've written asking for clarification and told them if I find Hillesden had the money but did not credit it to the account, i'll complain about them to Trading Standards so they'd better get their facts straight.

Good advice - which i'll follow.

I know it's off-topic but what really makes me sick about the banks and cc co's (i've got five claims either settled or ongoing) is that it was our money in the first place. Lord knows how many people have defaulted on accounts only or in the main because of the 000's of £ of extra debt the companies themselves added to balances. Thirty quid in charges for an automated banking entry..almost half a week's money for someone on the dole (fortunately not me but there but for the grace etc)

Cheers for your input and fingers crossed regarding Hillesden. Although i've not posted much on here i've used CAG hugely as a reference library - all the time experienced members such as yourself have spent is much appreciated, believe me.