Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

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Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Atos Health Care/postggj Taking Them To Court

    FOR THOSE NOT IN THE KNOW, ATOS HEAL CARE ARE GETTING A LOT OF COMPLAINTS AT THE MOMENT, THE GOVERNMENT USE THEM FOR DLA BENEFIT ASSESSMENT. they have there own so called doctors etc,
    just read the complaints on them so far on the forum. that is not my case.

    last year royal mail suspended occupational health and brought in these jokers. ill try and be brief.

    over the last eight months, i have been having problems with my knee. started off as an inconvenience but got worse over the months. royal mail contacted atos and arranged for an assessment at work which i had two weeks later.
    for some reason a psychological evaluation questionnaire was included

    three weeks later i get called into the office, the day before i was speaking to the office manager as i had an appointment to go into hospital for surgery on my knee.

    this atos report stated there was nothing wrong with me , i was exaggerating my condition and recommended i go back to full time duties.


    THATS SLANDER/DEFAMATION AND FALSE DIAGNOSIS

    i did an SARicon and got back medical records for a postie who works in London, unbelievable

    well i am on the sick at the moment after having surgery three weeks ago.

    ILL BREAK THIS DOWN

    1/ WHAT AUTHORITY HAD ATOS IN RELEASING THIS REPORT TO ROYAL MAIL WITH OUT MY SAY SO DATA PROTECTION ACT

    2/ HOW CAN A DIAGNOSIS FROM A SO CALLED PROFESSIONAL BY SO WIDE OF THE MARK

    3/ by what authority can a psychological questionnaire be included in a clinical injury.

    4/ the medical records of some one different says it all

    5/ why did atos before making a report not contact my GP or consultant

    after an sar and two letters of complaint , i just get sod off letters.

    this is not about hurt feelings, to thicked skinned, even my office manager laughed when he go the report from my consultant, but stopping them being a bully.

    if they can get my knee wrong, what about people with a dodgy ticker for example

    there is more to this but lets get the ball rolling.

    THIS IS NOT ABOUT ANY COMPENSATION
    IF ANY IS AWARDED I WILL PASS IT ONTO THE SITE TEAM TO PASS ON TO THE ROYAL BRITISH LEGION IF AND WHEN ANY CLAIM FOR DAMAGES IS ISSUED

    COMMENTS PLEASE

    GOOD OR BAD


  2. #2
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    Default Re: Atos Health Care/postggj Taking Them To Court

    Doesnt sound to professional does it ?

    Look forward to your updates

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  3. #3
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    Default Re: Atos Health Care/postggj Taking Them To Court

    Thanks Citizen

    Ime Not Letting This One Go


  4. #4
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    Default Re: Atos Health Care/postggj Taking Them To Court

    1/ WHAT AUTHORITY HAD ATOS IN RELEASING THIS REPORT TO ROYAL MAIL WITH OUT MY SAY SO DATA PROTECTION ACT
    Hello

    I had an op through my company BUPA and even though it was a company policy, I had to sign something before BUPA could tell the company anything. So ATOS should be doing the same!

    Sounds like a nightmare - Good luck.


  5. #5
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    Default Re: Atos Health Care/postggj Taking Them To Court

    You Are Correct On That

    Even Though Atos Are Working For Royal Mail Under Contract

    They Are Not Part Of Royal Mail

    I Needed To Sign A Dpa Waiver Which I Did Not

    Ill Post Up Some Letters I Have From Atos

    Uploading Them Now


  6. #6
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    Default Re: Atos Health Care/postggj Taking Them To Court

    I was a passenger in a car accident a few years ago. I was fine so wasn't even going to put a whiplash claim in but the claims co for the insurance company kept ringing me and saying I should, so I eventually went to see their private doctor which was a real eye opener. There was nothing wrong with me. He asked if I'd had any headaches, I said yes, but they were hormonal. He said "no, they're not hormonal, they're down to the whiplash". etc etc. I got 2,000 after his assessment.

    Point is that private doctors can be, and are, swayed by whoever who is paying their bills ...........


  7. #7
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    Default Re: Atos Health Care/postggj Taking Them To Court

    Bingo

    Atos Is There With Royal Mail Because Occupational Were To Strict And Followed The Book

    The Goverment Are Using Them To Get People Off Of Dla

    Who Calls The Piper
    Who Is Picking Up The Tab


  8. #8
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    Default Re: Atos Health Care/postggj Taking Them To Court

    It certainly stinks. Good luck with the claim and I hope others follow your example and do the same.

    Jan


  9. #9
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    Default Re: Atos Health Care/postggj Taking Them To Court

    I had to see Occupational Health for my condition. Well, I say had to, but that wasn't necesserily the case. My company policy states that an employee with a condition which requires reasonable adjustments should be referred to OH, but it is the employee's choice whether or not they go. However, if they don't go, the company is not obliged to put any medical specific reasonable adjustments in place, other than their own risk assessed ones.

    When my manager completed the refferal form, I had to sign it to say I agreed to the information contained in the refferal, I agreed to attend, and I understood OH would share the information found during the assessment, and recommedations as a result of the assessment, with my employer. There was a seperate form for me signing for the release of my medical records from my own GP to my employers, pertaining to my condition.

    So I'm fairly disgusted that your consent was never requested, nor given.

    With my referral form, I refused to sign it as the information written by my manager at the time contained her personal opinion, not fact and I did not agree with what she had written. I refused to sign it until she altered her own opinion out of it, and stuck to the facts we had discussed. With the release form, I signed it, but included that I consented to information being released to OH after it was screened by me, as I wanted to ensure they were only being given information I had consented to.

    My GP refused to release my medical records. She wrote that my employers had no need for my medical records and would find difficulty deciphering the medical jargon. She wrote a letter instead, outlining my condition, diagnosis, dates of treatment and type of treatment, as well as the outcome of treatment. She explained to me in private that a lot of companies obtain the medical records, can't understand them and apply their own interpretations.

    My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

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  10. #10
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    Default Re: Atos Health Care/postggj Taking Them To Court

    Great Post That

    What If Atos State The Consent Was Obtained On The Phone.
    I Asked For The telephone recordingicon And Guess What
    There Is No Recording

    I Take It This Consent Has To Be In Writing, Should Have Been Done When I Had The Face To Face Assesment


  11. #11
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    Default Re: Atos Health Care/postggj Taking Them To Court

    I don't know if there is anything specific but one would assume that consent of this sort would have to be in writing, otherwise there would be no recourse for them if a person states they did not give consent.

    My initial assessment was carried out over the phone, and the report was full of rubbish, it did not reflect the conversation that took place. I emailed my manager stating that I thought the nurse had mixed up my report with someone elses, as the information did not reflect the discussion. The OH nurse insisted the report did. With no telephone recordingicon available, it was really a case of he said/she said. So I then had a face to face assessment with someone who more specialised in my type of condition. He was excellent, and the report was fact, after fact, after fact.

    However, what annoys me about OH, any OH or ATOS assessing employees/benefit claimants is that the person being assessed is never given the opportunity to see the report to clarify any misunderstandings before the employer/benefit section sees it. In a way I can see this point, as the report is the medical "professional's" opinion based upon the answers given during the assessment.

    Far worse, they are not required to sign the form with the "ticked" selection boxes, to agree that the answers on the form are the answers they gave during the assessment.

    To me, this is completely wrong. It's another he said/she said situation. I think when the assessment is being completed, the employee/benefit claimant should be required to sign the form with the selection boxes, to confirm that those were the answers they gave, and sign to confirm any physical examinations took place.

    The biggest issue with ATOS and benefit claimants is benefit claimants disputing the tick box form, stating they did not give the answers selected on the form by the assessor. Fair enough, a minority of people will try it on with the "I never said that" and I do understand that, however with the sheer volume of complaints about the exact same issue, I simply can't see how they can all be trying it on, and I believe there to be truth in these complaints.

    Note - This is not an accusation against ATOS or any other OH providing body. This is merely an observation and opinion.

    My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

    Please do not seek, offer or produce advice on a consumer issue via private message; it is against forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.
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  12. #12
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    Default Re: Atos Health Care/postggj Taking Them To Court

    theyre just a bunch of cowboys, i had a disablity assessor decide i was fit for work, she had no qualificiations or experience in mental health and decided my problems were mild, i have bipolar disorder and am in treatment, i was in the process of awaiting to see pschiatrist for diagnosis when i had the atos test, the "doctor" ignored all i told her and passed me as fit, how can they assess people if they have no idea how to, it takes a mental health proffessional to assess people such as myself, my disability isnt physical.


  13. #13
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    Default Re: Atos Health Care/postggj Taking Them To Court

    I used to work in a GP surgery and ALL requests for medical info had to have signed authority from the patient without exception.

    No signed authorisation - no release of medical info.

    Good luck with this gg - about time someone took a stand.....


  14. #14
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    Default Re: Atos Health Care/postggj Taking Them To Court

    Rubish

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    Default Re: Atos Health Care/postggj Taking Them To Court

    gg - your name appears in the 2nd scan re bike.


  16. #16
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    Default Re: Atos Health Care/postggj Taking Them To Court

    Thanks Mkb

    Ill Repost

    I Realy Do Need My Eyes Tested


  17. #17
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    Default Re: Atos Health Care/postggj Taking Them To Court

    hope i get this right this time













    OK THEN
    THATS THE REPORT SENT TO ROYAL MAIL WITH OUT MY CONSENT BELOW IS A RESPONSE TO MY INITIAL COMPLAINT






    RIGHT I HAVE THEM ON NO SIGNED ORDER GIVING THEM PERMISSION TO RELEASE MY DATA UNDER THE DPA

    LOUSY DIAGNOSIS

    NO CONTACT WITH MY OWN GP OR CONSULTANT BEFORE DIAGNOSIS
    WHY A PSYCOLOGICAL REPORT FOR A CLINICAL INJURY

    ETC, ETC, ETC

    THAT REPORT IS DEFAMATION AND SLANDER
    WHAT I WOULD LIKE COMMENTS ON IS

    HOW DO YOU PRICE DAMAGES FOR THESE BREACHES

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    Default Re: Atos Health Care/postggj Taking Them To Court

    Wonder whether you could have an interview with one of these no win no fee lawyers just to pick their brains. Then tell them you've decided not to go head and just do if yourself?


  19. #19
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    Default Re: Atos Health Care/postggj Taking Them To Court

    question for site team

    i edited these letters
    did i do any thing wrong


  20. #20
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    Default Re: Atos Health Care/postggj Taking Them To Court

    got pm

    thanks



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