Thread: Fatboab v RBS

I've just compiled my Subject Access Reequest letter, from the one in the templates and am about to send it off with my £10 cheque. I'm sure I read somewhere to send it to the Data Controller at the address registered with http://www.esd.informationcommissioner.gov.uk/

However, I've been seeing on this forumn that you cna also just send it to your branch and they'll forward it on. It turns out that the address for the Data Controller is my branch address anyway.

So do I address the letter to the Data Controller, or the Branch Manager...?


Cheers,

don't think it will make much difference, they seem to have systems in place to ensure everything gets to where its supposed to go.

Stacy

Turns out I forgot me cheque book today... So I wont be sending it until tomorrow. Will probably send it recorded delivery to the Data Controller.

Cheers,

I sent my S.A.R. for my full banking history recorded delivery on Friday. So give it a few days to find the right person and the timer's counting.

Cheers,

I got a bit of a shock when a large package arrived from the RBS with this mornings mail. I oinly sent the S.A.R. on the 11th of August, I wasn't expecting to get anything back for another couple of weeks. I was quite pleased as I flicked through the copy statements, but...

You just knew there was going to be a but didn't you...?

The letter I sent them was out of hte template library and asked for my "complete" history, they have only sent me the last six years. The letter states:

Please supply me with a complete list of transactions and charges relating to my banking history with your organisation. Alternatively, a complete set of statements for that period will be acceptable.

The only problem with this that I can see is that they haven't sent the break down of charges for each month. Normally with the RBS if you get charged, you get an extra page with your statement, those are missing. IT's not like I asked for them either, although I thought they would be part of the statement...?

So what do I do...? I think I should write to them again saying thatnk you, but you've not sent me what I asked for. I.e. not hte full history and no charge break down. Obviously stating that they are still bound by the original 40 days.

Anyone got any advice...?

Cheers,