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The book is easy to understand and clearly explains the rights
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On 11th July 2009 I purchased a new Hyundai i10 from a Hyundai dealership with a credit agreement. The agreement included that my old car would be exchanged as part of the UK scrappage scheme and the car would arrive in 6-8 weeks. My old car only had one months MOT left but I was assured that the scrappage scheme was valid so long as the paperwork is filled out whilst the MOT is in date. I paid the £200 deposit and looked forward to the arrival of my new vehicle.
A week later I decided I wanted a different interior option, phoned the dealership and the changes were made on the order. I asked if I needed to fill out any paperwork and they said that it was all still valid.
7 weeks later I was informed my car had arrived. I took a day off work to collect it, only to be phoned 2 hours before leaving and told that the wrong car had come in and they'd only just realised from the paperwork. I was upset as my car was now without MOT and off the road, but the dealership promised another car would come in soon.
Last week the dealership again contacted me to say that the car was due to be delivered. The day before arranged collection they phoned to say I couldn't collect the car as they hadn't re-submitted the scrappage scheme forms and so my car HAS to get an MOT. I know for certain that the problems on my car will exceed £500 and the dealership are really messing me around.
The sales guy has become more and more rude towards me, as though I'm being a complete pain for wanting to know what's going on. Yesterday he said the dealership would collect my old car and work on it so it would get through an MOT - I waited around all day and no one came.
The whole situation is getting on top of me; I'm not sure where I stand legally to progress this situation. Should I get the MOT myself and then take the dealership to the small claims court for the money? I'm so angry as I'm now left in a position where I'm going to have to pay for my car to be MOTed which I wouldn't have done had the dealership not messed up. They've basically blamed me because I decided to change the interior which is where their negligence with the paperwork stemmed from.
To be perfectly honest I don't even want the car now but I feel I have no choice as my vehicle is off the road without an MOT, I can't go to another dealership with the scrappage scheme (again, because my old car needs a valid MOT) and I feel like I'm going to be a good few hundred out of pocket thanks to Hyundai.
The dealership are VERY difficult to get hold of, very rarely answering the phone and when I do get through they're just plain rude to me.Thanks for any advice, I feel really screwed over.
if i were you i would cancel the order, get my scrapper MOT'ed, swallow the loss and buy another make. Who whats to be under warranty to a dealer like that?
I think my first instinct would be to ask a friend to go in posing as a customer and ask 'if I wanted a different interior, how long would that take' so you could compare stated delivery times and actual delivery time.
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PLEASE HELP - Hyundai dealership nightmare
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