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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BT Vs Talk Talk ????


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hello all!!!!!

Can anyone offer advice? I a currently in the process of canceling my bt phoneline and broadband which I have had no problems with but find very expensive. I have two issues:

One:BT tell me i am in a contract, apparently they sent me a letter saying they would renew my contract with them if I didn't reply to this letter, I DID NOT GET A LETTER!! so i will have to pay £74 for early cancelation. Also they have said i am in a contract with broadband and will have to pay £25 which i think is weird as other people from BT have said I am NOT in a contract for broadband, they have also been ringing to try to get me to enter another contract at a cheaper price so I know I' not in a contract.I have asked for proof is this right?

Two: Is Talk Talk any good ?BT have told me they are crap and will probably have connection issues and lose my phone number. I have hd connection issue before I went to BT so just wondering if anyone knew wht they were like......

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If I was being biast, I would say go with Sky as I work for them. On second thoughts......

 

I found o2 great for BB - getting uber fast speeds. I have a seperate Ukonline connection at my parents and the o2 one at my place is so much better. no download limts either

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I have TalkTalk phone line and broadband. Previously I had Tesco broadband, (which was just rebranded BT broadband with cheaper equipment to connect) I had masses of disconnects with the Tesco broadband (even though I forked out £60 for a good quality router!) and next to none with the TalkTalk. They can change your profile to balance stability with speed, and their online "members forum" guys are brilliant. Had no problem with them porting my number accross. BT are bound to say their product is better, it's amongst the most expensive on the market. If you live quite close to the exchange, TalkTalk use ADSL2 which can be a lot faster than BT, but further from the exchange the benefit is lost. It also depends on if your exchange has congestion. Do a search for your exchange, congestion and talktalk

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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See this is the problem, I live two villages away fom the exchange and have had problems with Tiscali before BT, but it was only whn they replaced the wiring from the exchange did I get my signal back, so am thinking i need an ADSL broadband or maybe thats BT putting false ideas in my head, might try o2? OOOHHH i'm confused!!!

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I'm with Talk Talk on a LLU. I've had no problems with Talk Talk either phone or broadband.

 

Like Locutus said, the online help forum is excellent, though not as good as this one *cough*. They have dedicated support staff on the forum and can deal with the vast majority of problems from account billing to technical problems.

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  • 4 weeks later...

Credit where due - I was on Talktalk broadband but the local exchange set-up meant that they couldn't provide it free like in many areas. This cost me £31 a month for all calls, BB and line rental.

 

I was delighted therefore when they wrote to me confirming that, from a date back in 2007/08?, they equipment would be upgraded and the package cost would reduce to £21 a month.

 

I've had one glitch where the line was faulty but they sorted it and compensated me for a month of slightly dodgy phone and BBand connection.

 

Great value and pleased with customer services. :cool:

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Ouch! and no broadband = no online tech support :p They'd have you sorted in no time in my experience. Oh well, you're connected now. How's the connection holding up? are you getting good speeds?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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everythings working fine when i use the lap top but for some reason my pc will not connect to the hub using a wireless connection, it will only do it with the erthernet plugged in, keeps saying i'm getting my key wrong or theres a problem with my computer. The fun never ends......

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To be fair, this sounds like a problem with your hardware over talktalk's products.

 

Start a thread here :- http://www.consumeractiongroup.co.uk/forum/technical-computer-console-satnav/ so more people in the know see it and link to it in this thread.

 

I'd also sugest a couple of steps to get you started.

 

1st run a full antivirus check.

2nd go to Microsoft Windows Update and update all you can from here.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

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  • 2 weeks later...
hello all!!!!!

Can anyone offer advice? I a currently in the process of canceling my bt phoneline and broadband which I have had no problems with but find very expensive. I have two issues:

One:BT tell me i am in a contract, apparently they sent me a letter saying they would renew my contract with them if I didn't reply to this letter, I DID NOT GET A LETTER!! so i will have to pay £74 for early cancelation. Also they have said i am in a contract with broadband and will have to pay £25 which i think is weird as other people from BT have said I am NOT in a contract for broadband, they have also been ringing to try to get me to enter another contract at a cheaper price so I know I' not in a contract.I have asked for proof is this right?

Two: Is Talk Talk any good ?BT have told me they are crap and will probably have connection issues and lose my phone number. I have hd connection issue before I went to BT so just wondering if anyone knew wht they were like......

 

A WORD OF ADVICE STAY WELL CLEAR OF TALKTALK THEY MIGHT BE CHEAP BUT IT WILL COST YOU IN THE LONG RUN.

PERSONALY MY ADVICE IS TO GO TO SKY VIRGIN MIGHT BE ALL RIGHT WITH FEW £££

AS TOO TALKTALK ITS A NO NO NO IF YOU GET TIME DROP BY TO THIER FORUM AND TAKE NOTE HOW MANY VERY UNHAPPY CUSTOMERS ARE AND THAT WILL MAKE YOUR MIND UP

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I've had the opposite experience with talktalk. £21 per month, decent broadband, unlimited landline calls thrughout europe up to 70 mins per call (which is useful as I get free calls to some family members :p) and although my line is at the maximum away from the exchange, they will constantly tweek my profile to give me the best speeds I can achieve on their "member forum" website.

 

 

Of course their forum is full of people complaining... Why create an account there if not to get your problem seen to?!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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I'm sure there will be customers having probs with Talktalk, just as with any other company.

 

Considering the deals TT offered and the number of new customers this brought to them, I think they seem to be handling it all quite well. They were snowed under around 2-3 years back, overwhelmed by customer numbers, but it seems they are handling matters better now.

 

The £21 package offers me all I need - BB, line rental and all my calls free (except 0844, 0845, 0870, etc :mad: Grrr) and I reckon it's great value.

 

The only fair way to compare would be to know how many complaints each company has compared to their customer base.

 

I'm happy with, and sticking to, Talktalk. :D

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  • 4 weeks later...

Have been with Onetel for ten years now and no complaints. Unlimitesd BB, calls 24/7 free 0845 etc, free 60 minutes to family in Oz ans NZ, free BT line and all for £30.74 a month. Enquired of Tiscali and Talk Talk but they are not interested in supplying their cheap service to the Lost Land of North Cornwall. Talk Talk ( now owners of Onetel ) tell me that they would supply me with the same service as Onetel but for £32 .74 a month. Have to get my tv from Sky, as reception is crap down here, and have just been ripped off by them but am unable to do anything about it. I was on SkyFreeview when they informed me that I had to renew my subscription but they were offering a much better package which would include loads more channels. Paid up, reset the telly and guess what - the same old programmes on the same old channels. Still good news, we only have to wait until 2020 to get digital radio. Ah! the speed of progress.

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  • 2 weeks later...

hey! I have been with TT for 3yrs no problem - I had to set myself up though as their modem router never arrived. I only just had a problem and find that Customer/technical service don't really care. They have been giving me the run around for 6wks. Until I came on this forum and found a contact that someone recommended at TT, and he is now on the case. I contacted him yesterday and today an engr is at my flat.

 

I think BT are more reliable as any issue with the phone line like mine TT has to contact BT to help resolve. In my case they never bothered until yesterday. So you will have to choose btw paying a few quid more or having a reliable service.

 

I have already ordered another line from BT out of frustration that the line was never going to be fixed, and I would have been right had I not come to this forum yesterday. I am still going to leave when my contract ends in 19days, if line is fixed i will cancel the other line I ordered.

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It is a strange situation, but BT retail have to contact BT openreach the same way as talktalk have to, so there is not much difference (and you can get shoddy treatment from BT! check around these forums!)

 

I would suggest anyone having trouble with Talktalk to try their "Member forum". Some good people on there get problems sorted out loads faster than their call centers!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Talk-Talk are average as a provider as long as you have no problems which you need to contact them to rectify.

 

Using their standard advertised 0871 XX number, costs you 10p/minute and as their usual time taken to answer your call is around the 15-22 minute mark,- it can cost you!

 

And trying to cancel your Contract even if you're out of the minimum period seems to result in a host of excuses and problems- a nightmare! (as per my other posts describe)

 

Seems to stem from their basic Customer Service Dept being in India, their Accounts and Billing in another region, their Collections Dept in yet another, and their Tech Support in yet another, similar with their Cancellations Dept, with their Sales in the UK- one hand doesn't know what the other is doing.....

 

Had to take Talk-Talk to the Ombudsman some time ago for charging me for Broadband, over a 6 month period after I changed suppliers and cancelled my out of minimum period Contract in writing with them, they bombarded me with phone calls, debt collectors and even placed an adverse Credit entry on my Credit Reference file- the Ombudsman found my Complaint proven on all 6 Complaints, made several Orders against Talk-Talk which included paying me £200 Compensation and amending my Credit Reference entry with an apology.

 

I knew there would be problems when I heard that Talk-Talk had bought out Tiscali, and I was proven correct.

 

Join them, but beware.....

 

Border Collie of Scotland.

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Hi Bordercollie,

 

I assume you had to pay as you were no longer a TT customer, which would be costly.

 

Whenever I've had to call TT, I call the 0870 4441820 number which is free for all TT customers.

 

If I were no longer with them, and had to pay premium rates per minute to listen to their music, I reckon I'd bust a blood vessel or two !!

 

;)

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  • 3 weeks later...

Interesting to read that other have the same problems with TalkTalk.

Anybody considering TalkTalk beware. Take a look at my video. Its in two parts so hold tight. Its just a few minutes long, but wait and see how long I wait on their support line!!

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Hi Robsy and welcome to CAG.

 

Rather than calling their premium rate number, can't you send an email backed up by a written letter asking what they will do to:-

 

1. Rectify your appalling BB speed.

 

2. Compensate you for the poor service provided.

 

:)

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Hi.

I think this is the crazy part of the whole situation. I have written many many, very reasonable letters to TalkTalk. Eventually, they conceded to let me out of my 18 month contract but it took months of letters and phone calls with then even for that concession. So I say - any reader thinking of TalkTalk - BEWARE. TalkTalk will try to hold you to a contract even if they know their service is failing completely. They had all the evidence that the service did not work.

In addition I have now asked for a copy of all correspondence and information they hold on me and the case history with my service. (cost £10). There is a legal requirement to disclose this with 14 days. They have not done so which is quite interesting. I intend to persue a case against them for full compensation. For me however, I think that an independent authority should be looking into TalkTalk business practices. They sell something that simply does not work as described. It is not surprising perhaps that Charles Dunstone wants out of all this mess. I would too.

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If you've sent them a SAR and had no reply, see items 18,19 and 20 here - The Consumer Forums - Bank charges templates (consumer)

 

Adapt as necessary as they're written mainly with bank charges, etc in mind.

 

I'm on their normal 8Meg BB service and my speedo clocks them at 3M download which is fine for my needs. At 24Meg I'd be replying to you before you'd even posted !! ;)

 

Can you even get speeds like that on the old BT copper wired system.

 

It tickles me that our present home-based internet system works on the same end feeds that telephones used 60+ years ago.

 

:)

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