Thread: Halifax Arrogance/rudeness!

Request for copy of LOAN AGREEMENT

Hi,

I received a reply from Intelligent Finance (Halifax) recently and wanted to share it with you. I sent for a copy of a Loan Agreement and their reply is as follows:

Quote:

" Re Agreement ...... Thank you for your statutory request for information in respect of the Loan Agreement.

(then there is a selection of unticked boxes and then the last one is ticked)

Ticked = Subsection 77(3) of the Act provides amongst other tickets that section 77(1) does not apply to an agreement under which no sum is, or will or may become, payable by the debtor.

The above loan was repaid on 22nd June 2009 this means no sum is, or will or may become payable by the debtor and therefore the bank is under no requirement to provide a copy of the agreement any document referred to in it or a statement of account.

If you need any further help, please contact me by fax on ....... "

Customer Care Manager.

Unquote
................

Is this right or am I entitled to see a copy? I just found the letter a tad rude and basically a 'sod off' type reply.

I would like to reply with a letter, some help there please. Thank You

Although rude they are correct, were penalty charges lived on the account.

In that case, serve them with an SAR