Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
2nd August received letter from Steve Bailey, Head of Customer Advocate Office..
Stated "charges are fair", "in Terms", etc.. Also, returned £10 and gave list of charges applied to accounts. Also returned S.A.R - (Subject access request) letter saying if want a full SAR then complete attached form and send £10 again.
Also offered £100 as "goodwill" payment to account.
Claim Sent: 7th August - wrote saying accept £100 as part payment but by cheque - full claim for total of £686.89
9th August - cheque for £100 received
UPDATE: Read someone else's post on this.. managed to find last 2 years statements and checked their list - found 2 £25 charges they had "missed" - so emailed and wrote - sending back cheque and full SAR request.
jlw61 v MBNA
) letter saying if want a full SAR
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