Card cloned lost £1000 HSBC say tough

Anyone suggest a way forward, long story short

A friend has cancer and was in hospital receiving chemo during which time £1000 was removed from their account abroad, HSBC refuse to help as the correct PIN was used. Obviously they're a bit preoccupied to deal with it but it's devastated them especially given their circumstances already.

Where do I go to help them here?

They believe it was cloned at a petrol station

I am sorry to hear about your friend


I think you would need to write a letter of authority, giving you permission to deal with your friends Bank account. You would both need to sign it.
I would also enclose a letter before action giving HSBC 14 days to refund the money taken, and state the fact that your friend could not have made the transaction given the circumstances.

If they don't play ball then you would need to commence Court Action.

good luck and I hope things turn out positive

One other thing, check what the terms and conditions say about fraud protection and if there is any sort of fraud protection insurance.

pete

cheers