Card cloned lost £1000 HSBC say tough

**Disgruntled_Employee** · 12th October 2009 07:07

Anyone suggest a way forward, long story short

A friend has cancer and was in hospital receiving chemo during which time £1000 was removed from their account abroad, HSBC refuse to help as the correct PIN was used. Obviously they're a bit preoccupied to deal with it but it's devastated them especially given their circumstances already.

Where do I go to help them here?

They believe it was cloned at a petrol station

**lee32uk** · 12th October 2009 12:21

I am sorry to hear about your friend

I think you would need to write a letter of authority, giving you permission to deal with your friends Bank account. You would both need to sign it.
I would also enclose a letter before action icon

giving HSBC 14 days to refund the money taken, and state the fact that your friend could not have made the transaction given the circumstances.

If they don't play ball then you would need to commence Court Action.

good luck and I hope things turn out positive

**Castlebest** · 13th October 2009 00:24

One other thing, check what the terms and conditions say about fraud protection and if there is any sort of fraud protection insurance.

pete

**dx100uk** · 13th October 2009 00:55

theirs would not of been the only card skimmed at the petrol station.
have the police been involved?
if so you need to contact HSBC fraud dept and give them the crime number details.

obviously you know HSBC are talking bull by saying what they are saying, they are hoping you will believe them and go away.

that is NOT the case, they should be refunding the money in full inc any charges etc and they know it.

dx

**dx100uk** · 13th October 2009 01:01

this might be useful to quote at them:

Only Finance.com - Credit card [problem] in Loughton

dx

**Disgruntled_Employee** · 13th October 2009 07:29

cheers

Card cloned lost £1000 HSBC say tough

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Card cloned lost £1000 HSBC say tough

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