Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder Disgruntled_Employee Novitiate

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    Default Card cloned lost 1000 HSBC say tough

    Anyone suggest a way forward, long story short

    A friend has cancer and was in hospital receiving chemo during which time 1000 was removed from their account abroad, HSBCicon refuse to help as the correct PIN was used. Obviously they're a bit preoccupied to deal with it but it's devastated them especially given their circumstances already.

    Where do I go to help them here?

    They believe it was cloned at a petrol station


  2. #2
    Basic Account Holder lee32uk Informative lee32uk Informative

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    Default Re: Card cloned lost 1000 HSBC say tough

    I am sorry to hear about your friend


    I think you would need to write a letter of authority, giving you permission to deal with your friends Bank account. You would both need to sign it.
    I would also enclose a letter before actionicon giving HSBCicon 14 days to refund the money taken, and state the fact that your friend could not have made the transaction given the circumstances.

    If they don't play ball then you would need to commence Court Action.

    good luck and I hope things turn out positive


  3. #3
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    Default Re: Card cloned lost 1000 HSBC say tough

    One other thing, check what the terms and conditions say about fraud protection and if there is any sort of fraud protection insurance.

    pete


  4. #4
    Site Team dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk's Avatar

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    Default Re: Card cloned lost 1000 HSBC say tough

    theirs would not of been the only card skimmed at the petrol station.
    have the police been involved?
    if so you need to contact HSBCicon fraud dept and give them the crime number details.

    obviously you know HSBC are talking bull by saying what they are saying, they are hoping you will believe them and go away.

    that is NOT the case, they should be refunding the money in full inc any charges etc and they know it.

    dx

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  5. #5
    Site Team dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk's Avatar

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    Default Re: Card cloned lost 1000 HSBC say tough

    this might be useful to quote at them:

    Only Finance.com - Credit card [problem] in Loughton

    dx

    Credit Reference Agencies:Experian Equifax CallCredit noddle<<<<CRA FILE INFO IS HERE<<<<
    fed up with DCA's calling get a TRUECALL BOX!! - HERE
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    my views are my own...seek legal advice if ness
    NEVER EVER - act on a private message asking you to visit another website, make contact 'off list' or by telephone
    - alert the siteteam IMMEDIATELY by hitting the black warning triangle on any message - Particularly if this results in a request to pay a fee to help you.


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  6. #6
    Basic Account Holder Disgruntled_Employee Novitiate

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    Default Re: Card cloned lost 1000 HSBC say tough

    cheers



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