***Charges received back - SURVEY***

**Docubot** · 21st March 2006 23:38

I've been asked quite a few times how much money in total have been clawed back from the banks, well, I have knocked-up a little survey to find out:

http://www.consumeractiongroup.co.uk/survey.php

It's not finished yet, but I am struggling to find the time to finish it.

It's a bit buggy, so be patient with it (send me bugs if you find them (don't look for them!!!) at dave@bankactiongroup.co.u k - and I'll fix them when I can).

PS. If there's any PHP programmers out there that want to lend a hand, I probably wouldn't turn you away ;-)

PPS. There was one, but I forogt the username, please PM me if the offer of help still stands.

Similar Threads:

**Docubot** · 22nd March 2006 20:43

bump

**bankoff** · 23rd March 2006 15:59

Do you mean to tell me nobody has had any money from Lloyds icon

yet?

They are after all one of the worst offenders! :o

**Spiceskull** · 23rd March 2006 16:10

Dave - I know it's more work, but have you considered a survey to gauge the momentum of the campaign.

Basically, when approaching the bank for DPA details, did they counter with "are you going to ask for a refund," or "are you from that internet site?" type of thing.

I notice from posts that this is becoming more frequent...

**seylectric** · 24th March 2006 02:34

Nothing from RBS icon

either - Gulp!

**Docubot** · 24th March 2006 09:02

Will do Spiceskull - after the forum upgrade.

**Seminole** · 24th March 2006 09:14

Originally Posted by seylectric

Nothing from RBS icon

either - Gulp!

Remember that this campaign has been running at a very low level until now. When I joined the site 5-6 weeks ago it only had about 250 members. It's grown exponentially since but it's only now that my claims have to the point of issuing court claims. The banks will not, for the most part, refund these charges until they have no other choice than to pay up or go to court.

Give this another month and I suspect that you will find all the banks represented on that list and the amount of refunds will be much higher.

**queenjayne** · 28th March 2006 11:12

Love this survey, Dave.

I was wondering about the 'stage at which refund received' bit: should there maybe be an option for 'phone call icon

'? I've seen instances on this site where it's suggested as the first move before starting on the letters.

I actually got £100 back from Capital One icon

a year ago, by complaining on the phone - obviously, before I found out I could get back a lot more.

Also, and this is bordering on nitpicking, I know: how about an additional 'percentage of requested refund' or something? Or does everyone get it all?

**dave** · 28th March 2006 15:49

If you hold out - you get it all.

**bram stoker** · 11th April 2006 18:29

Dave, is there any way to get this survey to have a total? Every time I print an updated sheet for work's kitchen noticeboard I have to manually add it up. Such an effort!!! Lol. But I'd hate one day to get it wrong - it's in the kitchen of a firm of accountants!

**dave** · 11th April 2006 18:37

Most people are not using it sadly, so it's not really a true reflection of the amount people are getting back.

However, I will add a total, but in the meantime you could cut and paste it into Excel and do a SUM.

**bram stoker** · 11th April 2006 18:42

Originally Posted by dave

Most people are not using it sadly, so it's not really a true reflection of the amount people are getting back.

That's a shame. I use it to try to get folks interested.

I'll do the excel thing, but I do like the info down the sides. I'll have a play tomorrow. Cheers.

**Lorraine** · 13th April 2006 11:16

Just had a look - Halifax icon

seem to be the best - thats good for me.
But Lloyds icon

- what a shocker.
I think the more people do this, the Banks will have to finally give in or change their charges (not likely) or go to court!!!

But keep the good work up.

**dave** · 13th April 2006 18:34

Ok, what joker put a negative value in for Virgin??

;-)

**Tinkerbelle** · 18th April 2006 21:39

Originally Posted by dave

Most people are not using it sadly, so it's not really a true reflection of the amount people are getting back.

The survey is hard to find. Maybe you could make it a sticky and place it right under FAQ's and highlight it just like the FAQ section is highlighted?

I think that may generate more "usage" ??

**Bookworm** · 19th April 2006 08:08

Originally Posted by dave

Ok, what joker put a negative value in for Virgin??

;-)

Well, what do you expect from someone who never goes all the way?

**dave** · 21st April 2006 09:52

Originally Posted by xxdiddiexx

The survey is hard to find. Maybe you could make it a sticky and place it right under FAQ's and highlight it just like the FAQ section is highlighted?

I think that may generate more "usage" ??

There is a link at the top of ALL forum pages that says:

Have you had your bank charges returned? Take our survey: here. | Worried in case you have to go to court? Join the 'buddy' system, here (beta).

Maybe, I should make it bigger?

**Tinkerbelle** · 21st April 2006 11:11

I think you should do something to make it stand out.

If i'm honest with you, I wasn't aware that it was on every page!

**Bovvered** · 21st April 2006 11:28

I would have to agree with that - those small text areas up top are easily missed - maybe a cell backround colour and larger bold text?

**bram stoker** · 25th April 2006 18:48

Originally Posted by dave

There is a link at the top of ALL forum pages that says:

Have you had your bank charges returned? Take our survey: here.

When I click here now I can't see the results.

Is there a button I'm not clicking?

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