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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OFT release intial report on remedies re PCA market study


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Market study into personal current accounts

 

7 October 2009

The OFT has published a follow up to its 2008 report on Personal current accounts in the UK. The follow up report details how banks will be making the costs of current accounts more transparent and how switching between current accounts has been made easier for consumers.

To combat low levels of price transparency most current account providers will:

 

  • make charges more prominent on monthly statements
  • provide information on average credit and average debit balances, and
  • provide illustrative scenarios showing unarranged overdraft costs.

To improve the ease of switching between PCAs:

 

  • a new consumer guide and website have been introduced
  • measures to reduce the number of problems that arise with the transferring of Direct Debits have been taken, and
  • consumers should not be adversely affected by any problems caused by the switching process.

Download Personal current accounts in the UK - A follow up report (pdf 1.79Mb)

 

 

 

 

Source: OFT

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Market study into personal current accounts

 

7 October 2009

The OFT has published a follow up to its 2008 report on Personal current accounts in the UK. The follow up report details how banks will be making the costs of current accounts more transparent and how switching between current accounts has been made easier for consumers.

To combat low levels of price transparency most current account providers will:

 

  • make charges more prominent on monthly statements
  • provide information on average credit and average debit balances, and
  • provide illustrative scenarios showing unarranged overdraft costs.

To improve the ease of switching between PCAs:

 

  • a new consumer guide and website have been introduced
  • measures to reduce the number of problems that arise with the transferring of Direct Debits have been taken, and
  • consumers should not be adversely affected by any problems caused by the switching process.

Download Personal current accounts in the UK - A follow up report (pdf 1.79Mb)

 

 

 

 

Source: OFT

 

Do you have a personal opinion on any of this information Yourbank? You have nothing to say about the filth I have highlighted? It's like the mafia extortion boys telling you well in advance exactly how much they are going to collect. That's damn helpful of them! Jolly nice of them! Unfortunately, the real problem is the poor sods that caught by this disgusting charges don't have the money to pay them!!! :rolleyes: I know you were only posting the OFT information, but i'm surprised that you had nothing to say about it.

Edited by renegotiation

What sort of world do you want your kids to grow up in?

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