Thread: Mis-sold PPI, Bank charges and loan

Originally Posted by pink.sapphire

Hiya
I was with HSBC and incurred approx £2500 in bank charges, when i started working i applied for a loan (£5000) the lady said she was shocked id got it as my rating was really low. I was told i had to take PPI or they could take back the offer of the loan. She didnt ask anything medical wise. I suffer from mental health problems.
A year and a half later i had a break down and had to leave my job i tried to explain to hsbc the said i wasnt covered, but out of good will they will give me 1 month extra to pay. Ive wrote on several occasions asking for a refund as i believe i was misold and they dont even write back. Now the loan has gone to metropolitan collection services and im paying £40 a month towards the loan and £1260 overdraft (mostly charges).out of my income support.
Does anyone have any advice as theres so much money involved with the PPI and bank charges and then im giving them £40 a month on top.

Thanks in advance

Hello pink,

IMO you have clearly been mis-sold PPI from what you post on your thread.

The aim of the game now is to get you your money back.

So firstly send a Subject access request to HSBC asking then for full disclosure of all the data they hold on you as a data subject with their organisation.

links to templates for this are here...Full SAR for ppi and also here...

Data Protection Act 1998 - Subject access request

when you send off your SAR the fee is £10.00 (postal order is best method IMO) You should also insist on at least this information. But better to get everything.

You can be specific with what data you request although the Subject Access Request is really asking for everything. The Statutory fee is £10.00 Postal Order is fine but keep the details of the number for future reference. The post office will be able to confirm when it was encashed (just call 01246 542091 they will even send written confirmation if you request it) Send all correspondence by at least recorded to be signed for so you can track delivery through Royal Mail

You should request the following documents:

A true copy of your Consumer Credit Agreement with the Terms and Conditions that were applicable at the time you took the loan/card/mortgage.

Copies of all statements applicable to the loan/card/mortgage.

Copies of all correspondence that apply to you as a data subject ie letters, emails, faxes etc.

Copies of all recorded telephone calls or transcripts of the recordings.

Copies of any notes made by bank/loan company staff in their dealings with you as a data subject.

Do not be fobbed off by them citing issues such as relevant filing systems.

If they have any records/data on you as a data subject and it is held under your name, address, post code, account number/s or any other system where the data is identifiable to you then it is a relevant filing system. Even if it is a specific serial number on microfiche records and the serial number is applicable to you.

Have a look at these links There is a huge amount of information here but read throug and you will get the general idea on the scale of PPI mis-selling.

PPI - Some Notes for Claimants..

Mis-sold PPI? Want your money back? use these links to help

it takes time to go through all of the links but there is a lot of valuable information in the stickies.

there is much more on the cag website that will assist you in reclaiming your PPI money.

The bank charges issue should see a result from the Court sometime this month. Some banks are already reducing their charges for unpaid Direct Debits, Bounced cheques unauthorised overdrafts Maybe they know something we don't.