Thread: Lloyd Williams - "PPP Claims Specialist" Anyone heard of these???

Originally Posted by slgsue

Has anyone ever heard of this firm? This post is really on behalf of a friend who paid them £199 in November to claim to get his PPP on a loan with Ford Credit back, he has heard nothing since and when he calls them can only get answer phones.

I think he has been in the nicest possible terms "ripped off" but not sure how to go about helping him in firstly getting his money back and secondly getting his PPP refunded.

Any suggestions would be most appreciated

Hindsight is a wonderful thing! They are probably a claims management company. Steer clear of ALL claims management companies. They make big promises and end up ripping you off.

I suggest you visit CMR: Claims Management Regulation and search for them to see if they are registered.

If they're not, it's a criminal offence, and come back here. If they are, prepare a nasty letter of complaint to them threatening to report them if they don't refund the money immediately plus compensation. Post up a draft here, correctly worded with the dates, but without the confidential information and I'll try to proof it for you.

Also for good measure bang in a complaint to the Office of Fair Trading and ask them to investigate...

Trade Associations and Regulatory Bodies
Trading Standards Central - Trading Standards and Consumer Protection information for the UK

The Office of Fair Trading: making markets work well for consumers

aa

Originally Posted by alanalana

Also for good measure bang in a complaint to the Office of Fair Trading and ask them to investigate...

Trade Associations and Regulatory Bodies
Trading Standards Central - Trading Standards and Consumer Protection information for the UK

The Office of Fair Trading: making markets work well for consumers

aa

I must disagree with this.

Firstly, the Office of eFfed-up Trading is a useless quango.

Secondly, it would be a waste of postage - even a 2nd class stamp - as they cannot do anything where there is another regulatory body whose remit it is under and they have not looked into it.

The OFT will just respond that the OP should write to the Ministry of Justice - Claims Management Regulation Monitoring & Compliance Unit. The MoJ have the right to penalize the company, tell them to pay the customer and withdraw their registration - and they can penalize them even if they are unregulated, which would likely lead to a criminal prosecution and a fine.

Don't waste time with the OFT in this case. The MoJ is the way to go. I say this from experience.

Originally Posted by legalpickle

I must disagree with this.

Firstly, the Office of eFfed-up Trading is a useless quango.

Secondly, it would be a waste of postage - even a 2nd class stamp - as they cannot do anything where there is another regulatory body whose remit it is under and they have not looked into it.

The OFT will just respond that the OP should write to the Ministry of Justice - Claims Management Regulation Monitoring & Compliance Unit. The MoJ have the right to penalize the company, tell them to pay the customer and withdraw their registration - and they can penalize them even if they are unregulated, which would likely lead to a criminal prosecution and a fine.

Don't waste time with the OFT in this case. The MoJ is the way to go. I say this from experience.

I bow to your wider knowledge and pass slgsue into your care for a winning solution.

aa

Originally Posted by alanalana

I bow to your wider knowledge and pass slgsue into your care for a winning solution.

aa

Thanks. Keep up the good work as a mod.

I know how hard that can be at times. I had my own sites & forums in a much more controversial area of press monitoring and politics [in English & Hebrew, relating to Israeli politics & Israeli and international press relating to Israel]. I also had an international Jewish cooking site & forums, a medical health site & forums and a consumer issues site in Israel. And Hebrew is my second language. [The political site was about 60% English & 40% Hebrew. The cooking site was about 70% in Hebrew, 30% in English and the others about 90% in Hebrew and 10% in English]

For the most controversial of all I had to manage an ongoing mod team - that kept churning with some leaving and some joining - of anything between 100 and 500, with an active membership of over 95,000 and about 250,000 more members who occasionally used it. We had over 9,000 posts a day at one point! That was just for one site! I also had a few smaller sites in the same areas, but more focused on specific sub-topics, as well as communal groups.

The consumer issues & medical sites were busier but had less modding work and the food site was more seasonal.

I swore - and have kept to it - when I got out, NEVER AGAIN! I couldn't have a life, it was a 24/7 job for which I only got the advertising money which barely covered the server costs and the grants which barely covered a measly hardly reasonable wage!

I could NEVER do it again!

Anyway's back on topic: slgsue, How are things going? Any updates?

Originally Posted by legalpickle

I must disagree with this.

Firstly, the Office of eFfed-up Trading is a useless quango.

Secondly, it would be a waste of postage - even a 2nd class stamp - as they cannot do anything where there is another regulatory body whose remit it is under and they have not looked into it.

The OFT will just respond that the OP should write to the Ministry of Justice - Claims Management Regulation Monitoring & Compliance Unit. The MoJ have the right to penalize the company, tell them to pay the customer and withdraw their registration - and they can penalize them even if they are unregulated, which would likely lead to a criminal prosecution and a fine. (On what authority do you post this? how can you presume to state what the OFT will or will not do when in fact you presumably are not a member of the OFT)

Don't waste time with the OFT in this case. The MoJ is the way to go. I say this from experience.

Perhaps you can post some information on the experience you have on the MoJ with some evidentual information?

I have now decided to contest what you post. I believe that the regulatory bodies are the way to go. Whatever you may think of them. They are after all regulatory authorised and should IMO be the first approach if there is a problem.

I contest your comments above and ask you to provide proof of your comments re quangos etc etc.

aa

The CMR MCU of the MoJ is a regulatory authority! The rules governing regulatory authorities are clear. Where another statutory authority has responsibility the other one cannot deal with it, unless the first has refused. The OFT is an authority that is there to monitor the markets and recommends - together with the MoJ - the setting up of new quango's.

The OFT also has a policy of not dealing with complaints - like Ofcom - unless they get a substantial amount of them.

For example: I can see in the footer of your posts you have that one complaint was not upheld by the fos on the basis that it was an ICO issue, and the ICO upheld it in your favour. It's exactly the same here. Unless the CMR MCU of the MoJ has received the complaint, the OFT will NOT deal with it.

Originally Posted by legalpickle

The CMR MCU of the MoJ is a regulatory authority! The rules governing regulatory authorities are clear. Where another statutory authority has responsibility the other one cannot deal with it, unless the first has refused. The OFT is an authority that is there to monitor the markets and recommends - together with the MoJ - the setting up of new quango's.

The OFT also has a policy of not dealing with complaints - like Ofcom - unless they get a substantial amount of them. (please point me in the direction of the policy of the OFT)

For example: I can see in the footer of your posts you have that one complaint was not upheld by the fos on the basis that it was an ICO issue, and the ICO upheld it in your favour. It's exactly the same here. Unless the CMR MCU of the MoJ has received the complaint, the OFT will NOT deal with it.

I must disagree with this.

Firstly, the Office of eFfed-up Trading is a useless quango.

Secondly, it would be a waste of postage - even a 2nd class stamp - as they cannot do anything where there is another regulatory body whose remit it is under and they have not looked into it.

The OFT is an authority that is there to monitor the markets and recommends - together with the MoJ - the setting up of new quango's

The OFT will just respond that the OP should write to the Ministry of Justice (not the same MoJ that in your own words above with the OFT recommends the setting up of new quangos)

The OFT is an authority that is there to monitor the markets and recommends - together with the MoJ - the setting up of new quango's.

Don't waste time with the OFT in this case. The MoJ is the way to go. I say this from experience. 7th October 2009 18:22

You must forgive me if I have reservations on the information you provide.

Firstly the OFT is a useless quango! but the MoJ in line with the OFT sets up new quangos

Your comments unless backed up with some reference, seem to me to be full of contradictions and of course this could be mis-leading to others on the site so I will ask you to give some reference from statutes/policies to back up your comments about the MoJ especially as they apparently in line with the OFT set up new quangos that you shout down as useless.

Originally Posted by alanalana

You must forgive me if I have reservations on the information you provide.

Firstly the OFT is a useless quango! but the MoJ in line with the OFT sets up new quangos

Your comments unless backed up with some reference, seem to me to be full of contradictions and of course this could be mis-leading to others on the site so I will ask you to give some reference from statutes/policies to back up your comments about the MoJ especially as they apparently in line with the OFT set up new quangos that you shout down as useless.

Firstly, the CMR MCU is a division of the MoJ, not the same part of the MoJ that is responsible for setting up quangos. The MoJ's involvement in such issues are the legal aspects.

Secondly, you are deliberately ignoring my biggest points. Your footer proves what I am saying is correct - the fos refused to deal with a complaint of yours because the ICO had the authority to do so! - this is common across those sorts of bodies, because they work together, they don't want to step on each others toes.

Thirdly, please point me in the direction of any evidence that the OFT has ever done anything to assist on one complaint about a company - not a company holding a Consumer Credit Licence or other licence granted by them, but in general just a company doing something in the market. NEVER! They don't.

Fourth, the only one that does is Trading Standards - which is NOT part of the OFT - but they - and I called to check just now with 4 local Trading Standards teams - state, we will only liase with the CMR MCU of the MoJ, you can contact them direct.

Your thoughts seem to be in contradiction with the responses of most mods and other experienced posters on here, who all seriously criticize the OFT.

The CMR MCU of the MoJ has the statutory authority to deal with such issues, so why waste time going elsewhere?!

It is your comments that are misleading! I suggest you visit CMR: Claims Management Regulation for more information about the CMR MCU and The Office of Fair Trading: making markets work well for consumers, if necessary call them. I can guarantee you they will tell you to complain to the CMR MCU!

I suggest you make a complaint to the OFT

Originally Posted by slgsue

well have visited the CMR and guess what........... they are not on there at all. just going to double check that I have spelt everything correctly but not giving up! Thank you for your words of wisdom it is much appreciated.

Great! Then get all their details, post them here, let me do a bit of checking on them. Then draft a letter to the CMR MCU of the MoJ regarding them - minus confidential details - and post it up here, and I'll try to proof it for you.

Originally Posted by slgsue

just spoke with my friend all the details I have are correct including their address. it seems that they were forwarded to them by a company called DLC Global, unfortunately they cannot remember if it was them or Lloyd Williams they paid the money to.
I also cannot find DLC Global on that site either.

Please post all the details for both of them that you have, and I will do a bit of research and come back here with the results.

Originally Posted by slgsue

I have their address which is Lloyd Williams Solicitors, 57 Walters Road, Swansea, SA1 5PZ and their telephone number is 01792 450970. Whenever we try to call it just keep getting an answer phone!
Thanks for your help, the friends I am trying to help are an elderly couple and £199 is a lot of money to them

It seems they may be Solicitors, in which case a complaint would go to the Legal Complaints Service, before I do the research, please provide us with the details of the people who contacted them & how they contacted them.

If they signed any contract, please scan in a copy - MINUS confidential details - and post as an attachment to a new post on this thread.

Anybody with an interest in claims management companies should visit this article by the Times: Can you trust claims management companies? - Times Online

Originally Posted by slgsue

I have their address which is Lloyd Williams Solicitors, 57 Walters Road, Swansea, SA1 5PZ and their telephone number is 01792 450970. Whenever we try to call it just keep getting an answer phone!
Thanks for your help, the friends I am trying to help are an elderly couple and £199 is a lot of money to them

slgsue, I posted this response to your post, and am still awaiting a response.

Originally Posted by legalpickle

It seems they may be Solicitors, in which case a complaint would go to the Legal Complaints Service, before I do the research, please provide us with the details of the people who contacted them & how they contacted them.

If they signed any contract, please scan in a copy - MINUS confidential details - and post as an attachment to a new post on this thread.

The sooner you respond the sooner I can do my research and recommend the next move, and the sooner you may be able to get the money back for your friends, so please hurry up.