Thread: keith22 DD Advice

At the end of April we relocated our business as part of a planned move towards retirement. We wrote to all the utility companies requesting a settlement account. At the same time we wrote to the Bank asking them to cancel all the relevant direct debits on the account. All went well except for good old Biz Energy (electricity). We have had runs ins with them before. They did not send a settlement account but a normal monthly invoice which for some reason was 7 times greater than normal. After a number of phone calls they agreed to re-invoice and sent a settlement account which was still way too high but no credit note for the original.

I then discovered that the Bank had not cancelled the direct debit as instructed in writing and had paid out £212 to BizEnergy. I have phoned them 4 times and written three letters - each time they say they will sort it out but nothing happens. I have also written to the Bank twice, phoned three times and had a face to face discussion requesting an immediate refund under the DD guarantee scheme. It is now August and still nothing has happened. My business manager informs me he has twice requested a refund for us.

Surely , despite my differences with BizEnergy, Lloyds are responsible for this or am I being paranoid in thinking it is because of my on-going claims against them. Help please - what to do next.

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If you have canceled the DD and got this in writing from the bank I would issue a lba for the amount of the DD. They have effectivley given someone access to your account when they shouldn't have.

As to the final settlement as long as you keep at biz electricity with your final reading they will finally (i'm sure) give you an accurate bill.