hammered v egg CC

**hammered** · 4th October 2009 11:29

hi all - new to this so please advise if i need to change anything...
ive had an Egg icon

card for 10 yrs or so , anyways it was terminated back when citi bought them. after reading this very good forum, ive sent out the standard CCA request together with my £1 PO. well - actually its going out tomorrow. so we will see what will happen!
i suspect ive got one of the very old aggreements, will be interesting if they manage to dig it up..

many thanks to all the fantastic bods on this forum!

**hammered** · 6th October 2009 21:54

ok well as well as sending a CCA request, i emailed them asking for details of how much to get it etc
this is their response:
Dear xxxxxxx

A copy of your original credit agreement with the electronic signature icon

is available to view and print online.

To access this please follow the below instructions:

* Click on 'Your money'.
* Click 'view' to the right of your Egg icon

Card balance.
* Click on 'Credit agreements' at the bottom of the box on the left of the page that comes up.
* Now just follow the on-screen instructions.

This webpage can be printed like any other by using the usual internet browser print function.

Thanks for your message.

Regards
xxxxxx

ok well i did this but get this :
You have no online agreements available for
viewing. If you have a query about an agreement, please refer to the
documents we sent out for you to sign.

sooo, ive replied again quoting the above, and again requesting info
anyone else had the same ?

**hammered** · 6th October 2009 22:26

ive just printed out a SAR icon

request as well, will send it tomorrow, cannot go back more than 6 months for the charges missing 2006-2008

**gazab41** · 6th October 2009 23:51

Hi Hammered intresting that message on eggs site I thought my situation is was in financial trouble default(from Egg icon

if i remember right some years ago)(told debt sold this lie I belive as egg would not except payments).

I paid seperate company for many years CSL never any statements.

Stoped paying in April get letter from another DCA icon

states egg are ther client anyway tried eggs system to log on got on first time in 5 years.

Something odd is going on tells me no online CCA Avalible same as yours butr even stranger on mine get statment date listed and payment date.

no payment due till 16th according to there system but it also tells me no statment avalible as account recently open i have had this since 1999 or 2000 what are they playing at anyway good to now some ones having the same fun my CCA will be going tommorow complaint already loged with fos icon

best of luck with these chancers

**hammered** · 8th October 2009 23:24

ok well received a reply:
If you'd like to obtain a copy of your Credit Card Agreement you'll need to make your request in writing to:

Data Request Team
Transaction Services
Egg icon

Riverside Road
Pride Park
Derby
DE99 3GG

There's a fee of £1 for this charge, so you'll need to enclose a cheque for the payment of this, and this should be made payable to Egg.

Please allow 12 working days from receipt of payment for the service level. Also please make sure that your account number is on the back of the cheque.

Thanks for your message.

Regards

notice they are asking for a cheque ?

**gazab41** · 8th October 2009 23:39

Hi my advice would be not to send a cheque but sent a postal order yes it will cost you £1.50 for a £1.00 Postal order 50p commision you see but you run no risk of Egg icon

trying to lift your signiture doing this way (some companies have played that trick apparently. I also never sign anything my only exception was with a SAR icon

where i defaced my signiture in such a way it would not be posible to lift and recreate a CCA aggrement and egg are a bunch of sharlatans and will use under hand methods to fool you

**hammered** · 8th November 2009 21:55

the letter never arrived , good old mail. am sending another tomorrow, will have to claim back the 1.00 seperatly

Egg

CardServices
RiversideRoad
PridePark
Derby
DE99 3GG

Mr xxxxx

5th October 2009

Dear Sir/Madam

Re:− Card reference no xxxx

This letter is a formal request pursuant to s.77(1) of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77(6) will apply.

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection From Unfair Trading icon

Regulations 2008 (CPUTR).

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

We look forward to hearing from you.

Yours faithfully

xxxx

**hammered** · 19th November 2009 01:09

well another letter sent, guess what - it hasnt arrived yet !

heaven knows whats going on

Egg icon

CardServices
RiversideRoad
PridePark
Derby
DE99 3GG

is this a good address or not ?

**hammered** · 19th November 2009 22:39

the postmaster told me to always put a return address on the back of the recorded delivery letters - will do that next time, i think theres a black hole at Egg icon

!

**craigers** · 20th November 2009 10:03

Be patient. I sent my SAR icon

to Egg

on 1st October first class recorded. On the Royal Mail track and trace website it still shows as "being progressed through our network for delivery." I received a letter from egg soon after to say they were dealing with my request, and just this week I received my data. For some reason, there is an issue with some addresses showing as being delivered.

**militantconsumer** · 20th November 2009 23:58

Do you still owe money on this? Did you still owe money on it when it was 'terminated'? Have you been defaulted?

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