Can anyone help me compose a letter.
In the middle of last year I CCAd RBSwith the statutory fee. They put the fee towards my balance and never sent me the agreement.
It has already passed through 3 DCAs and now Westcot. They have bombarded me with letters and phone calls. I have reported them for this.
They have already said you must write to the RBS to receive your agreement. I already have and they put the £1 towards the balance.
I want to write to say something along the lines of "your client should not have used £1 towards the balance and that no agreement has ever been received.
Can anyone help me
HH



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