Thread: Sar

**borolad63** · 21st September 2009 14:20

I wrote to Barclaycard (and Sainsbury) asking for a SAR icon

on a CAG

template letter. What I received back from both was a full statement of account and a full summary of account. That's all!

Surely there is more info for them to supply.

**BankFodder** · 21st September 2009 14:39

If you know that there is other data such as conversations, letters, etc then write back to them and tell them that they have not complied with your statutory request. Require that they fullfill their obligations immediately. Give them an idea of what else there might be but don't limit it. Use "including at least ..."

If you tell them what else you want, then if they merely supply that they will consider that they have satisfied the SAR icon

**slick132** · 21st September 2009 20:30

Hi BL,

I assume you sent the required £10 to accompany the SAR icon

.

**borolad63** · 22nd September 2009 11:18

Yes I sent a £10 postal order to both.

**the_shadow** · 22nd September 2009 16:22

This is their normal response for the first request, no doubt the letter accompanying it states "this is all the information we hold on you".... dont worry I've had three such letters each time accompanying extra information that they send

I complained both to Barclays icon

and the ICO but the ICO are swamped at present so personally I'd just write back to the address on the letter and state they have not fully complied with the SAR icon

and you require all information they hold on you.

As Bankfodder has stated dont be specific in what you want or you'll get just that if anything.

S.

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