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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Tesco Direct order cancelled after payment taken ?


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I have fortunately not found myself in this position before and help would be much appreciated.

 

I placed an order with Tesco Direct ( a pre-order for windows 7 ) on 12th September and the funds were duly taken from my account on that day, since then I have had to cancel my debit card which I did yesterday ( 19th) I did not see any problem with this as I thought everything was in order until a phone call a couple of hours ago from Tescos.

 

I was advised that my order had been cancelled as they had been advised my debit card had been cancelled. I confirmed my debit card had been cancelled on the 19th but this was 7 days after I had made a purchase from them. I was told that as my card had been cancelled there was no choice but to cancel my order and I could no longer re-place my order as the price had now increased by nearly £100. I was advised by the guy that I spoke to that no discretion could be taken ( whatever he was talking about )

 

I thought that by Tesco taking my money we had entered into a contract:???:. My order was cancelled by them some 8 days after this contract was entered into... the reason being my debit card was cancelled yesterday, I pointed this out but was advised that as I had not recieved my goods they were entitled to do this :???:

 

Please can someone let me know where I stand as I am currently waiting for a supervisor to call me back and I would like to have the correct information. Has a contract been formed beween myself and Tesco and should I push further for them to fulfill my order that they have cancelled even though they are aware that my transaction was legitimate ?

 

The funny thing is I placed an order with tesco books on the 19th September I haven't received that yet but that order is ok !!

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Guest Old_andrew2018

Can you confirm that the money was actually taken from your account, IMHO most on-line retailers will debit your account on dispatch of the goods.

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Can you confirm that the money was actually taken from your account, IMHO most on-line retailers will debit your account on dispatch of the goods.

 

Yes Tescos most definately took the payment from my account the day the order was placed ( 12th ), they have had the money as they have refunded me ( 20th ) card cancelled 19th . Thanks

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  • 9 months later...

You are not the only one. I ordered a laptop from tesco direct on 12th july, they called me two days after saying exactly the same. That it was a mistake and I had to pay 100 pounds more. After explainng uk laws about online shopping they said they would send it. I called them on 17th july and they promised it would be delivered by yesterday. Still waiting. I just sent them an email to see what they say about this.

I am almost certain I will not see the laptop unless I pay 100 more. They will keep on telling me to wait for the dispatch until I cancel the order or pay.

Disgusting attitude!

I am joining the groups of people against tesco.

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Just got a reply to my email. They decided without my consent, to refund the money. We´ll see if at least that is true.

Can I do something productive against them? Any ideas?

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My circumstances were slighty different. ( cannot establish if your card was cancelled prior to dispatch or it was a misprice Tesco have just not honoured )

 

I had taken advantage of a special offer price which was a valid offer and not a misprice, the money was taken but the item was on pre-order so was not being dispatched immediately, the period from when I paid Tesco prior to dispatch I cancelled my card, Tesco .'. assumed it was a fraudulent transaction. I tried to expain that it wasn't however I was automatically refunded and told I could rebuy at the new increased price.

 

In the end I did get it sorted but this was due to the fact that is was a genuine offer ( not a misprice ) and Tesco's using it's vigilence believing my card had been stolen, they therefore agreed to resell at the original price once they fully established the circumstances and realising that it was not a fraudulent transaction.

 

I did check with consumer direct and apparently for online sales and according to Tesco's T&C's a contract is not formed until item is dispatched, the earmarking or taking of the funds does not constitute a contract in these circumstances.

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and even more news!

Tesco direct has called me to lie to me!!!!

they were saying that the reason why my order was cancelled is because the courier did not find the address and he gave me a call. Apparently, in this call, I told them I did not know anything about any tesco order. (Can this argument be any more ridiculous?)

Not only I did not get a call from them the day they claim to have called me, I do not have any call at all that day.

And unable to find the address? A lot of things I buy online are delivered to the same place with no problem whatsoever.

It´s outrageous.

The answer from tesco is of course, you need to place a new order (100 pounds more)

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and even more news!

Tesco direct has called me to lie to me!!!!

they were saying that the reason why my order was cancelled is because the courier did not find the address and he gave me a call. Apparently, in this call, I told them I did not know anything about any tesco order. (Can this argument be any more ridiculous?)

Not only I did not get a call from them the day they claim to have called me, I do not have any call at all that day.

And unable to find the address? A lot of things I buy online are delivered to the same place with no problem whatsoever.

It´s outrageous.

The answer from tesco is of course, you need to place a new order (100 pounds more)

 

Perhaps the courier misdialled ? and that is why you have not spoken to anyone and the person they did speak to was obviously not aware of any order iykwim.

 

I would email them setting out all the facts and deal with one person in order to get it sorted.

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