I have fortunately not found myself in this position before and help would be much appreciated.
I placed an order with Tesco Direct ( a pre-order for windows 7 ) on 12th September and the funds were duly taken from my account on that day, since then I have had to cancel my debit card which I did yesterday ( 19th) I did not see any problem with this as I thought everything was in order until a phone call a couple of hours ago from Tescos.
I was advised that my order had been cancelled as they had been advised my debit card had been cancelled. I confirmed my debit card had been cancelled on the 19th but this was 7 days after I had made a purchase from them. I was told that as my card had been cancelled there was no choice but to cancel my order and I could no longer re-place my order as the price had now increased by nearly £100. I was advised by the guy that I spoke to that no discretion could be taken ( whatever he was talking about )
I thought that by Tesco taking my money we had entered into a contract. My order was cancelled by them some 8 days after this contract was entered into... the reason being my debit card was cancelled yesterday, I pointed this out but was advised that as I had not recieved my goods they were entitled to do this
Please can someone let me know where I stand as I am currently waiting for a supervisor to call me back and I would like to have the correct information. Has a contract been formed beween myself and Tesco and should I push further for them to fulfill my order that they have cancelled even though they are aware that my transaction was legitimate ?
The funny thing is I placed an order with tesco books on the 19th September I haven't received that yet but that order is ok !!