Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

+ Reply to Thread
Results 1 to 13 of 13
  1. #1
    Basic Account Holder Oggle Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Sep 2009
    Posts
    7

    Default Online order, paid for, but not received.

    3 weeks ago I purchased some items through www.baby-supplies.co.uk they took payment from my card straight away, and I have still not recieved the items, I have tried contacting them several times but get no response, is there anywhere that they can be reported to? or somewhere I can make a complaint? Thanks.


  2. #2
    Royalties Account Holder
    Help the CAG!!
    Download our toolbar
    buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2006
    I am in
    Scotland
    Posts
    14,659

    Default Re: Online order, paid for, but not received.

    Why not your bank? If you've done your best to contact them and had no contact, your bank should be able to initiate a reversal.


  3. #3
    Classic Account Holder
    Help the CAG!!
    Make a contribution
    dw190 Informative dw190 Informative dw190 Informative

    Follow Real_CAG on Twitter

    Cagger since
    Mar 2006
    Posts
    1,243

    Default Re: Online order, paid for, but not received.

    From their website

    Copyright 2009 Baby Supplies Ltd
    Comoany Registration:

    Name & Registered Office:
    BABY SUPPLIES LIMITED
    19 CAMBRIAN WAY
    MARSHFIELD
    CARDIFF
    CF3 2WB
    Company No. 05007796


    Status: Active
    Date of Incorporation: 06/01/2004

    Country of Origin: United Kingdom
    Company Type: Private Limited Company
    Nature of Business (SIC(03)):
    7487 - Other business activities
    Accounting Reference Date: 31/12
    Last Accounts Made Up To: 05/01/2008 (TOTAL EXEMPTION SMALL)
    Next Accounts Due: 31/10/2009
    Last Return Made Up To: 06/01/2009
    Next Return Due: 03/02/2010
    Last Members List: 06/01/2009

    PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS
    Follows
    0
    Following
    0

  4. #4
    Basic Account Holder Oggle Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Sep 2009
    Posts
    7

    Default Re: Online order, paid for, but not received.

    tried my bank, halifaxicon say it's not in their policy to refund money


  5. #5
    Royalties Account Holder
    Help the CAG!!
    Download our toolbar
    buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2006
    I am in
    Scotland
    Posts
    14,659

    Default Re: Online order, paid for, but not received.

    I might have guessed it was them.

    You don't give a monkeys it's their 'policy'. It is your money. And you want it back.

    Under the Distance Selling Regulations the supplier has not complied with the law and you are due the monry back, and halifaxicon's 'policy' is immaterial.

    Which of their cards did you use, debit/credit - Visa/Mastercard/Maestro?


  6. #6
    Basic Account Holder Oggle Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Sep 2009
    Posts
    7

    Default Re: Online order, paid for, but not received.

    its visa debit


  7. #7
    Royalties Account Holder
    Help the CAG!!
    Download our toolbar
    buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2006
    I am in
    Scotland
    Posts
    14,659

    Default Re: Online order, paid for, but not received.

    Excellent! Call your bank, advise you are requesting a cashback under Visa's customer guarantee scheme. Don;t listen to their guff - say if you do not get the refund within 7 days to your account, you'll raise a formal complaint with Visa International of their refusal to comply with a legitimate refund request.


  8. #8
    Basic Account Holder Oggle Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Sep 2009
    Posts
    7

    Default Re: Online order, paid for, but not received.

    will definately try that, thank you


  9. #9
    Basic Account Holder Oggle Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Sep 2009
    Posts
    7

    Default Re: Online order, paid for, but not received.

    well halifaxicon were having none of it! just kept saying there was nothing they can do and they can't comment on it!!!! they are an absoloute waste of space, they were told that aswell!!! never spoken to someone so rude!! thanks for your help though.


  10. #10
    Royalties Account Holder
    Help the CAG!!
    Download our toolbar
    buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2006
    I am in
    Scotland
    Posts
    14,659

    Default Re: Online order, paid for, but not received.

    Don't let them get away with it. Ask to speak to someone more senior until you get someone who actually knows what they are talking about. They have a long history of this, and then they deny have heard of the Visa guarantee.

    Refer them to this:

    http://www.visa.co.uk/security/main.html

    Also contact Visa directly; enquiries.europe@visa.com

    Follows
    0
    Following
    0

  11. #11
    Basic Account Holder Oggle Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Sep 2009
    Posts
    7

    Default Re: Online order, paid for, but not received.

    for 16 mninutes and 43 seconds i listened to a very rude bloke tell me, how no one in the call centre can help, its not there fault or problem but he understands!!! i was going to ask, how do i make the complaint to visa, thanks for all the info you've given me, your help has been much appreciated


  12. #12
    Royalties Account Holder
    Help the CAG!!
    Download our toolbar
    buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby Highly informative buzby's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2006
    I am in
    Scotland
    Posts
    14,659

    Default Re: Online order, paid for, but not received.

    halifaxicon/HBOS/Bank of Scotland are legendary for riding roughshod over their customers by ignoring the rights of their customers. Whether it will get better after the Lloydsicon takeover is anyone's guess.


  13. #13
    Basic Account Holder deborah durbin Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jul 2010
    Posts
    1

    Default Re: Online order, paid for, but not received.

    The same has just happened to me with Bedswarehouse.co.uk. I paid 179 for a bed and was told it was out of stock,but only when they had taken the money from my account. After four weeks I requested a refund. They told me it would take up to 14 days for the refund to show up in my account. Two months later and still no refund and my bank told me that no attempts had been made by them to credit my account. Fraud investigators are now on the case. My bank (Alliance & Leicester) told me you are protected if you pay online by Visa, so keep pushing it.



Viewing CAG on a small screen? Switch to the mobile version of the site

Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE