Hello,

I was wondering if anyone could offer some advice please.

I recently requested my business account bank charges back from Lloydsicon TSB. I am suffering severe financial hardship and I made this clear to them at the time.

I received a reply saying that I am unable to reclaim my charges as they relate to a business account and I am not therefore a 'consumer'.

Is this actually correct? I have heard that there is another way to go about reclaiming business account charges, but I am not sure of the details.

I would appreciate any advice that anyone has for me regarding this.


Many thanks in advance of your help.