Thread: Lloyds charges

Hi,
Don't bother too much with wescott. Send a SAR to Lloyds and reclaim the charges. If you include interest on your claim, that should wipe the £50 accidental overdraft. Expect your claim to be put on hold (unless you are in hardship).
Wescott may chase you for the debt but you can tell them that you are in dispute with the bank so they can go forth.

fox

Hi Rachie1973

Originally Posted by Rachie1973

Hardship. is that a 'we'll decide' type thing or is there a set criteria?

There is a set of guidelines contained in the fsa waiver, but ltsb seem to be one of the worst for not paying attention to them unfortunately.

Our house was repossessed in 2007, Our business closed down, hubby doesn't work and I only earn a £1000 a month, the rest of our income is made up of maintenance, tax credits and housing benefit. hubby will be declared bankrupt this coming Weds.

I don't know anything about bankruptcy I'm afraid, but banks will be looking for Priority Debt Arrears when it comes to assessing a customer for Financial Hardship - mortgage/rent arrears, council tax arrears, utilities arrears. Do you have any of these?

I won't be, cuz we have seperate accounts, but of course I pay the bills etc out of mine because he is in this position.

My loan is over a year in default now, but the rest of the bills I am just managing to pay.

If you have payment plans in place, either of your own volition or through a DMP, this will go against you from a hardship point of view as it will prove that you have the debts under control and are managing to make payments - even if they are reduced ones.

Could I push forward on hardship claims do you think?

It's definitely worth a try - you would need to send in proof of your priority debt arrears and an Income and Expenditure form to LTSB (they will not send one of these out to you as some other banks do). There is one in the templates library I believe. Do be prepared for a whole load of delaying tactics from LTSB and don't expect a positive response. They have 8 weeks to respond and you need to have received a Final Response or Closure Letter before the fos will look at it for you.

Rach xxx

Even if the bank agree to freeze charges on your account this is seen as helping in your situation of hardship and they are under no obligation, even in those circumstances, to give you a full (or any) refund.

As silverfox suggested, you should send off for your SAR to find out exactly how much your charges amount to - that is a good place to start.

There are plenty of people here with experience of LTSB and their agents who will be able to offer support and advice as and when you need it

Hope this helps!

Regards,

Landy x