Thread: Credit Card PPI Claim - Virgin - Barclaycard - (Egg, the Egg bit is a **WIN**)

yes that looks fine to begin with. Don't forget that you will have to include a payment of £10 for each one. Make sure you send them off that least by recorded delivery and keep track of whether the cheque has been cashed

subbing.

Please make sure you keep on top of them. They will try and fob you off, stick with it to get your money back

Originally Posted by goose1234

Hi All

OK, 40 days is up and I have received the following

1. Barclays - Sent a mail informing me they are looking into it and then nothing Letter of non compliance and complaint the to Information Commissioners Office...Data Protection Act - Non-Compliance - Template Letters .....Complaints - Information Commissioners Office

2. Egg- Sent nothing As for Barclays

3. Virgin have sent a list of charges as for Barclays and Egg

Can I have some advise as to which template letters needs to sent next for each one

Thanks everyone

All three have clearly failed to comply with the Data Protection Act to supply all data requested so now you should escalate your complaints to the ICO and even the OFT....The Office of Fair Trading: making markets work well for consumers

If you sent a SAR to all three and this is the response then you should take action as above.

aa

Originally Posted by goose1234

Thanks Alanalana,
1. I will send Letter of non compliance and complaint the to Information Commissioners re Barclays.
2. On Saturday morning I received a huge envolope from Egg with all my statements dating back to 2003 (when I opened the card). I need to sipht through this and obtain my figure of PPI and then reply with a request for payment, do you know what template I would use
3. As I have my figure for the PPI payments, I want to send a request for payment, a request for payment, do you know what template I would use

As I see it on the PPI forum the subject is of a complex nature and so there is no standard format to reclaim PPI. PPI covers mortgages. secured and unsecured loans. Credit cards, Car purchase and probably much more so it would be difficult to haqve templates for each situation.

I will give you a link to my thread on PPI claims to several banks and you can have a look to see if any suit your own cases.

I am now convinced that I was mis-sold these PPI policies for the following 7 reasons:

1. Responsibilities When Underwriting a Policy of Insurance: On each occasion, when the details of a loan were discussed Your sales advisors failed to check my personal circumstances at the time of the sale, which they are under obligation to do when underwriting a Policy of Insurance. If they had done so, they would have realised that the PPI policies were useless to me. At no time was any attempt made to ascertain if the product provided was fit for purpose, suitable for my needs or if indeed it was required at all.

2. Alternative Insurance Cover: Your sales advisors in each case failed to ask me if I had any alternative arrangements for insurance cover. My employer has a generous illness package which would cover a period of sickness as follows: 6 months full pay followed by 6 months half pay. I would also be entitled to a generous redundancy package and a substantial payment would be made in the event of my death in service (more than suffice to clear the balance of the loan).


3.Failure to Supply Important Information with Regard to Significant Policy Exclusions: I was most definitely not informed that the PPI policies could contain certain exclusions which could affect me and my ability to claim on the policies if I should need to. Additionally I was never told that Pre Existing Medical Conditions could invalidate my policy and I was never asked if I had any Pre Existing Medical Conditions. Indeed your Loan Customer Duty of Care Checklist and the Loanguard Certificate of Insurance to which the Customer Duty of Care Checklist refers (forwarded under cover of Reference N) contain no reference to any Pre Existing Medical Conditions or includes any questions to me on the subject. I am in fact in receipt of a 40% War Disablement Pension from Her Majesty’s Government (HMG) since 1991. One element of this pension includes back injury which I now know is an exclusion in your PPI Policies. I also believe that I would also be excluded on at least one other existing condition.

4. Widespread PPI Mis-Selling: I cancelled the PPI policy on xxxAccountNo xxx on 7 Jan 2007 after becoming aware of the widespread mis-selling of PPI by some financial institutions, following recent media coverage and recent OFT and FSA investigations regarding the mis-selling of PPI. I believe this is borne out by Point 3 above. I am also aware that the question of PPI cover is the subject of an ongoing inquiry by the Competition Commissioner.

5. Wholly Inappropriate PPI Selling Bonuses: I understand that some employees are paid higher bonuses if they get prospective creditors to take out PPI with loans. How can the best interests of the customer possibly be met, if there is a clear conflict of interest between your responsibilities to me, and the drive of your employees to sell Payment Protection Insurance whether it is suitable or not in order to receive bonuses?

6. PPI Loan Interest payments miscalculated: Since I cancelled the policy, I have actually received a smaller reduction in the PPI loan interest payments than the figure stated on the agreement. The explanatory letter sent to me has, I believe, confirmed that I have paid for single premium PPI policies on each loan taken with your establishment.

7. True Nature of Single Premium PPI Not Explained: No explanation was forthcoming from any advisor on any occasion on the full extent of single premium PPI policies or the fact that they would offer little or no refund if the loan was settled early or if the insurance was cancelled. The statements you have forwarded on accounts xxx and xxx, show no element of any refund of PPI or PPI interest when the accounts were settled on refinancing. There was also no explanation that the cost of the PPI premium would be added to the total cost of credit and interest added for the full term of the agreement. I believe this practice is unlawful.

I now believe that the single premium PPI policies attached to the loan accounts were both extremely unfair and totally unreasonable and offered me very little, if any protection value whatsoever. I am therefore requesting a full refund of all costs including all single PPI premiums that have been paid, the interest added to these premiums and the payments, that I have paid to date.

Furthermore as I believe I have been unlawfully deprived of this money, I also expect the repayment of the interest at the Statutory Interest rate of 8% applicable to of each of the single premiums.

Details of the single premiums for each account with the interest payments made are as follows:

Please use any of this letter that may help you in your reclaiming PPI.

If you hit problems just post If your claims are all credit card claims then you should seriously asking for contractual interest applied to you card and also the 8%statutory interest as well.

You should write your own letter and then post it on the forum, Minus all of the personal details such as accounts, addresses, names, telephone numbers etc you will then get a bunch of caggers looking and offering advice.

aa

Originally Posted by goose1234

Alanalana

Thanks for this, you are a star, OK, here is my letter to MBNA (Virgin), I have also sent a summary of the charges which they have sent to me:

I purchased the The PPI policy mentioned which was applied by you I now believe was mis-sold for the following:

Not aware the cover was sold to me: This is due to the fact that I was not given the correct information when the policy was sold to me added to my credit card, as having looked at the paperwork for my credit card I now realise that I have been paying for insurance that I did not know I had taken out so could not have been explained to me.

Alternative Insurance Cover: Your sales advisors in each case failed to ask me if I had any alternative arrangements for insurance cover. My employer has a generous illness package. I would also be entitled to a generous redundancy package and a substantial payment would be made in the event of my death in service (more than suffice to clear the balance of the loan).

Unless you can satisfactorily justify to me that the policy was fair and reasonable I am requesting a full refund of all premiums which is a total of £???.??, and subsequent interest on these payments, that I have paid to date. As I believe I have been deprived of this money I also expect 8% statutory interest, the amount a court would award, to be added to each payment made.

I look forward to a full and prompt response to this letter and for the matter to be concluded within eight weeks or I shall be contacting the Financial Ombudsman to investigate my complaint.

Yours faithfully,

This ismy tweak of your letter you should perhaps change the red text to the blue but see what you think as it is your letter/


I purchased The above policy from you (was added to my credit card account, but I now believe that I was mis-sold this policy for the following reasons:

Not aware the cover was sold to me: This is due to the fact that I was not given the correct information when the policy was sold to me. Having looked at the paperwork for my credit card I now realise that I have been paying for insurance that I did not know I had taken out so the PPI could not have been fully explained to me.

Alternative Insurance Cover: Your sales advisors in each case failed to ask me if I had any alternative arrangements for insurance cover. My employer has a generous illness package. I would also be entitled to a generous redundancy package and a substantial payment would be made in the event of my death in service (more than suffice to clear the balance of the loan).

Unless you can satisfactorily justify to me that the policy was fair and reasonable I am requesting a full refund of all premiums which is a total of £???.??, and subsequent interest on these payments, that I have paid to date. As I believe I have been deprived of this money I will also expect 8% statutory interest, the amount a court would award, to be added to each payment made.

I look forward to a full and prompt response to this letter and for the matter to be concluded within eight weeks or I shall be contacting the Financial Ombudsman to investigate my complaint.

Yours faithfully,[/quote]

You should not admit it was sold to you but applied to the credit card.

Please see my comments for red (possible removal)and blue suggested changes to the text.

aa

Good one if you wish I can amend your thread title to show a win against Egg, would this be ok with you.

subbing

can i ask was the Egg card account terminated and if it was does this mean that any accounts i win the PPI on if i owe them money will they take it of the balance i owe

Originally Posted by goose1234

OK, absolutly fuming, had a call from MBNA last night, the lady said it was a courtesy call (my backside), she went onto confirm I did not select PPI on application but that I called MBNA specifically and added it on. I am genuenly stunned. When I said that I did not she went on to say that maybe whilst discussing several products on a cold call I accepted it but they sent letters and thats that. My reply was that MAYBE Virgin added it on without my consent. She said that the statement was MBNA stance and it was up to me how I chose to proceed. I thought they would try it on but did not expect blatent lies. I presume I would send an lba now, can someone provide a link for it, all this makes me more determined

Can you enlighten me where MBNA comes into play as your thread title is Virgin - Barclaycard - Egg.

You have settlement on your Egg account as posted above please add in the details for this post on MBNA.

aa