Thread: Using a company to get my PPI back / PPI HSBC/HFC and the FOS

we don't make the kind of recommendations on this website. We encourage people to try and go it alone and we give them lots of support and encouragement to do so.

Regardless of that I don't think we have come across a single firm which would take on your case without payment of some kind of upfront fees. Furthermore I have to say that we haven't heard anything good about any firm -- ever.

I'm quite sure that even if you found a firm to do the work for you, they would be unwilling to take the trouble to go for the best results possible. The best result would be to claim restitutionary damages from them because this means that not only do you get your payments back but also the insurer is required to pay over to you all the profits they have made out of the payment which they have taken from you. If you have been mis-sold PPI then you have paid the money over under a mistake. This means that the insurers have unjustly enriched themselves. It is very basic justice that they should not be allowed to benefit from this simply by repaying you your payments plus some interest. They should disgorge their unlawful profits completely and this could be a very substantial amount of money. You will not find any firm anywhere who is prepared to claim restitutionary damages because it is too much of an unknown and it is too much hard work. A claims firm will simply want to get a reasonable result as quickly as possible, to get you off their backs and to take their commission and then move onto the next case.

Why on earth have you left this going for three years. This sounds extraordinary tolerant of you. Are you still making payments?

Of course the really big question is -- have you actually been mis-sold PPI? What is your basis for saying so?

If you want to do this without expending your own energy then you should begin a complaint to the Ombudsman. However do be aware that the best the ombudsman will offer you -- assuming that you find in your favour -- will be your payments +8% interest. Restitutionary damages will give you more than this.

when did you take out your loans? Is does very much sound like you have grounds for miss selling. Unless you already have the info I would SAR HFC so you can go through and work out how much PPI you have paid.

I currently have a complaint with the fos against HFC for PPI on a credit card, they are a nasty bunch but since I made my complaint in Jan 08 I have heard nothing from them. If anything my complaint has given me some much needed breathing space.

I myself would not use a company because as BF says above, they will charge you and I think you will still get hassle from HFC along the way. I can't believe that by involving a company that HFC will stop contacting you.

If you decide to do it yourself they are lots of very helpful people on here who will help and guide you every step of the way.

Good luck!

Birch

don't let them get to you

I successfully claimed back my PPI from a Lloyds loan a couple of years ago on my own, it's amazing how much you can learn from reading posts on here.

I'm waiting for my HFC complaint to come to the top of the pile with the fos, fingers crossed should be pretty soon.

If you have the PPI info start by working out how much you have paid out over the three policies. I'm sure if you PM Pomeyfaith he can help you put it into a spread sheet

Then start the ball rolling, make an official complaint to HFC, they will not admit any wrong doing and will tell you to bog off. When you get a final response from them lodge a complaint with the FOS. This will let HFC know you mean business, it also costs nothing to lodge your complaint but HFC will be fined by FOS as soon as they receive the complaint.

Happy battles

Birch

Originally Posted by lillymay34

Hi Birch

thanks for the info, and yes i have requested everything from them, waitied an age for them but i have everything including the original agreements that i had kept, it's just so worrying

You can claim and win yourself.

I started off on here with no idea on claiming and got back £10.k+

so ask away and the caggers will I am sure help you through the process of reclaiming your mis-sold PPI.

You could make a start here by reading through the sticky threads at the top of the forum. Here are a couple of links which lead to more links to get you up to speed on the reclaiming process.

PPI - Some Notes for Claimants..

Mis-sold PPI? Want your money back? use these links to help

***RBS PPI Claim Long fight but, WON***

The general point of the links is to show you that you can successfully claim back your PPI and not have any fees to pay. Keep up with your claim the Financial Ombudsman Service are upholding 90%of claims submitted for the mis-selling of PPI.

Also every complaint submitted to the fos results in a fee of £500 being levied against the bank complained against so it seems to be a win win situation unless the FOS do not uphold your complaint which it seems would be unlikely

aa

Originally Posted by lillymay34

Hi all

I have posted about this before but i sent a letter to HFC (household) asking for about the 100th time for the PPI back they owe us, now around £9,000 give or take, anyway they have offered me £1,300 i am so annoyed and also cannot understand where they got the figure from, what shall my next letter read? as i am not accepting this insulting amount?

HFC have already been fined for mis-selling PPI please see this link.

FSA fines HFC Bank £1.085 million for PPI failings

Please check through the dates and see if your claim fits in with the period they were fined for. I would also now consider gathering up all of your correspondence both ways and submitting a claim to the fos. It will take a while but IMO it is worth the effort as they are upholding 90% of claims for PPI mis-selling.

Originally Posted by lillymay34

Hi

and thanks for the info, i read your thread last night and you have been an inspiration to me, i am still suffering from the aftermath of the last loan we had with HFC, a secured loan, we went through hell and it's still affecting us today, so i am determined to get the amount they owe us, to enable us to pay the mortgage arrears we have at the moment, many thanks could i run past you any letter i send? as you seem to know what your on about?

I would be happy to look at any letters your prepare and if you wish to use anything from all the letters I sent off then feel free to cut and paste to your own fight.

Chin up, if it's any consolation I complained about my PPI with HFC in January 2007, took until January 2008 to get a final response from them, then passed to fos.

It's taken from January 2008 until March 2010 to finally receive word from the FOS that they are upholding my complaint, they are snowed under so although very frustrating for folk like me, I do understand why it's taken so long to get to the top of the pile.
However the FOS told HFC they had 8 weeks to contact me regarding a refund, I'm stilling waiting, nothing from them and it's now 5 weeks....

My hands are tied until the 8 weeks are up, I suppose HFC are wanting to hold onto the cash until the final hour

You complaint will get sorted, but sadly it's a waiting game.

If you feel the offer is unfair and bares no relation to the amount of insurance/interest you have paid, send the info to the FOS. If you don't they have to rely on the bank to produce it which can take forever, so it would help speed things up.

Good luck

Birchave

Hi all

had good news well I think it is i am after a bit of knowledge from here if anyone can help. Had a message to ring the fos they said HFC have agreed to a full refund of the premiums paid plus the 8% interest well I have calculated between £8000 and £11000 would this be the offer that will give, I am jumping for joy inside but worried also they will come back with another mickey mouse offer. The FOS said they are upholding the claim against HFC so is this good news? can someone advise?

can you post up your agreement please
eslse we have no idea if the refund is correct or not.

dx