Thread: HFC do they need identification for SAR?

Hi,
This is the story so far. I have requested a full SAR (letter courtesy of PF) on the 24th August to start a claim for PPI and enclosed £10 cheque for the fee. Today have received letter from HFC:

We received correspondence from you regarding a Subject access request.
The relevant form was sent out for you to complete which included a request for a £10.00 fee, if not already forwarded with your original correspondence. To comply with Data Protection Act requirements, a form of identification was also requested.
We cannot start to collect this information without receiving all of the above.
To date we have not received your identification. Could you please forward this as soon as possible so we can start to collect your information.
Should you require any further information, please contact me on *********, and I will be happy to assist you.

We phoned the number and spoke to a woman there,she wanted OH to take driving licence to a bank and get the manager to verify identity??
Has any one else had this problem with SAR? We have never received any form that she mentions either,it was a simple enough request. They have been happy to send statements to this address for years..
Shirei

Originally Posted by shirei12

Hi,
This is the story so far. I have requested a full SAR (letter courtesy of PF) on the 24th August to start a claim for PPI and enclosed £10 cheque for the fee. Today have received letter from HFC:

We received correspondence from you regarding a Subject access request.
The relevant form was sent out for you to complete which included a request for a £10.00 fee, if not already forwarded with your original correspondence. To comply with Data Protection Act requirements, a form of identification was also requested.
We cannot start to collect this information without receiving all of the above.
To date we have not received your identification. Could you please forward this as soon as possible so we can start to collect your information.
Should you require any further information, please contact me on *********, and I will be happy to assist you.

We phoned the number and spoke to a woman there,she wanted OH to take driving licence to a bank and get the manager to verify identity??
Has any one else had this problem with SAR? We have never received any form that she mentions either,it was a simple enough request. They have been happy to send statements to this address for years..
Shirei

I have had the same trouble with HSBC you can provide them with identification at the local branch but kick up a stink if they decide they want photocopies as a lot of private data has been lost such as passport information and other identification provided to banks.

If they want to photocopy insist on a written data protection undertaking, stating they will provide full protection of the photocopied documents within the bounds of the Data Protection Act 1998. Insist that they list the documents they want to photocopy and obtain receipts for the copied documents. That should make them take note.

Start to play them at their own game they want proof then provide the protection of the proof.

aa

Originally Posted by alanalana

I have had the same trouble with HSBC you can provide them with identification at the local branch but kick up a stink if they decide they want photocopies as a lot of private data has been lost such as passport information and other identification provided to banks.

If they want to photocopy insist on a written data protection undertaking, stating they will provide full protection of the photocopied documents within the bounds of the Data Protection Act 1998. Insist that they list the documents they want to photocopy and obtain receipts for the copied documents. That should make them take note.

Start to play them at their own game they want proof then provide the protection of the proof.

aa

I have done this and I have had no reply and they haven't cashed the £10 cheque. the 40 days are up on 6th October,what then??

Well 40 days up tomorrow and nothing from HFC. I have sent ID in the form of copy driving licence and no acknowledgement. Any suggestions where to go from here? Can I report them to anyone for not complying with my SAR?

Originally Posted by shirei12

Update:
I have today had a letter from HFC apologising for delay and SAR should be with us on the 14th Nov. We will see
In the meantime I sent off CCA request for two agreements. I have had a response for one.It is a blank application form .
The thing is,it was taken out in 1998 with no PPI and no Life Ins. I have the original agreement still to prove this. Yet we have been paying Hamilton Ins. monthly premiums for 11 years, and the policy number has changed three times
We have been in touch with Hamiltons and requested the policy.They were very prompt in sending wording of policy but this didnt satisfy our request,so we phoned them again today and they told us that the schedule was never sent to them so they have no idea which agreement it relates to,just that it has been running since 1998,which they felt was strange also. It seems that HFC have added this on their own behalf and we like Mugs have been paying for it all this time.
Can anyone suggest a way to deal with this???

Shirei

IMO give them until the 14th of November and then

bang in complaints to the Financial Ombudsman Service to ask for your money back, and also

complain to the Financial Services Authority ( These are the people that dish out the fines up to £7m ) HFC have already been fined. See this link for more...http://www.fsa.gov.uk/pages/Library/...2008/004.shtml

aa



Also do not forget to copy your complaints to:

The Office of Fair Trading
Trading standards
Information Commissioners Office
Competition Commissioners Office

The regulatory bodies need to know the extent of PPI mis-selling and deal with it.

aa

Originally Posted by shirei12

Thanks aa,
Do you think I should write to HFC first asking which agreement it relates to? (As suggested by Hamiltons) I know it is the one I have just received what they call a CCA for as it was taken out in 1998 and this is how long we have been paying life Ins. to Hamiltons for.
Thought it would be better to have it in writing fron HFC .

Regards

Shirei

It seems they are playing one off against the other. Just to make them sit up and take notice and to save you time send every letter to both and show on the bottom of the letters that you are sending copies to the Information Commissioners Office to keep them informed of the lack of response by both to your complaints.

I am a great believer in telling the universe about the extent of PPI mis-selling.
Write lots of letters copy to all of the statutory bodies ICO, FSA, fos, BBA and OFT. ( As mentioned in an earlier post)
Keep copies of all of the letters.
Mark them with a header so you can keep them in order.

It is very important that HFC get the message of your intent to get your PPI back.

Remember they have already been fined by the FSA for mis-selling. Make sure they get the message loud and clear from you I am sure they would not like another fine from the FSA if it can be shown the mis-selling was much wider than originally thought.

aa