Thread: Lombard Car Hire Rip Off

Hi,

My wife had a contract hire car through Nationwide Vehicle contracts financed through Lombard.
She has had the car for getting on for 3 1/2 years.

The company (Lombard) came to pick it up the other week and one of the guys said there were dents and scratches on it we've never noticed,
apart from my wife reversing into a low wall which scraped the rear bumper.

He printed out a receipt for the car which stated these damages...

REAR BUMPER SCRATCH
OSF DOOR DENT
NSR WING DENT
NSF DOOR SCRATCH
BONNET DENTS
NSF WHEEL TRIM MARKED
OSF WHEEL TRIM MARKED

We then got a letter from Lombard

These were Now Not on this letter...

NSR WING DENT
NSF DOOR SCRATCH
OSF WHEEL TRIM

BUT there were 2 more added...

ROOF DENTS and OSR WING poor repair, dirt in paint

They said unless we hear from you in 15 working days they will raise a invoice for the work to be done.

I sent a letter to them asking where we can inspect the car and at what time. As I got no reply I sent an e-mail.

Still no reply. I don't want them to say they've never received the letters and send us a bill.

What should I do next anything, or just wait for them to get in touch.
We have no problem in paying for the bumper repair but will challenge the rest!

Best,

Steve

Re send by recorded delivery but also stating that the faults you consider to be fair wear and tear and pointing out the additional discrepancies. The cars go straight to auction at this age usually and is just another way of the companies trying to screw people. Stick to the report you have, don't admit anything extra.

They'll probably drop it quite quickly.

Trying it on comes to mind!

Thanks Helios,

Should I include that we are willing to pay for the damage done by my wife to the rear bumber as this is not fair wear and tear?

best,

Steve
ps the guy said this car wasn't going to auction, which surprised me!