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New thread for me as I'm trying to get any charges back from Capital One...
I spoke to a person from their customer services team this evening on the telephone to try and get all statements sent to me since account was opened. He put me on hold for 5 minutes and came back telling me that I will receive them in 7-10 days.
Is that excellent customer service or just a fob-off?? He also told me that there would be no charge for sending all statements out to me. Ill believe it when I see it, I suppose.
Have you found my post helpful? If so, please click on the scales at the top right of this post! Please read the FAQ's!
My Claims:
LLoyds TSB - Click! NOW SETTLED: £760.58 received 1/11/06
BarclayCard - Click!
Claiming £350. Partial refund of £120 received.
Moneyclaim deemed served on 30/9/2006. Darn it, defence filed 4 hours before deadline!
Capital One - Click!
Claiming £190. Partial refund of £72 received.
Sent LBA on 24th September. Cap one won't refund me.
Going for contractual interest on this one, after Lloyds and Barclaycard pay up!
i didnt need statements but they settled after lba, good luck
I QUESTION THEREFORE I AM!!
Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you!
Statements arrived this morning. I didn't have to write to them or chase them even once. Happy days.
£180 worth of charges to claim back. Will be writing out prelim letter today. May even speak to their nice customer service desk to see if they will be nice enough to refund me 'hassle-free'. Doubt that, but may be worth a go.
Have you found my post helpful? If so, please click on the scales at the top right of this post! Please read the FAQ's!
My Claims:
LLoyds TSB - Click! NOW SETTLED: £760.58 received 1/11/06
BarclayCard - Click!
Claiming £350. Partial refund of £120 received.
Moneyclaim deemed served on 30/9/2006. Darn it, defence filed 4 hours before deadline!
Capital One - Click!
Claiming £190. Partial refund of £72 received.
Sent LBA on 24th September. Cap one won't refund me.
Going for contractual interest on this one, after Lloyds and Barclaycard pay up!
Just a quick update. Nothing heard from Capital One yet. Sent Prelim on 1/9/06. Few more days and i'll be sending them lba if I haven't heard. I hope that they are reasonably quick at refunding people's money!
Have you found my post helpful? If so, please click on the scales at the top right of this post! Please read the FAQ's!
My Claims:
LLoyds TSB - Click! NOW SETTLED: £760.58 received 1/11/06
BarclayCard - Click!
Claiming £350. Partial refund of £120 received.
Moneyclaim deemed served on 30/9/2006. Darn it, defence filed 4 hours before deadline!
Capital One - Click!
Claiming £190. Partial refund of £72 received.
Sent LBA on 24th September. Cap one won't refund me.
Going for contractual interest on this one, after Lloyds and Barclaycard pay up!
good luck, they gave me th difference between £20 and the new £12 charge eg £8 per charge. i accepted this as a part settlement i have now issued writ through MCOL. hope you get yours without going through MCOL but i fear this is there new tactic
good luck, they gave me th difference between £20 and the new £12 charge eg £8 per charge. i accepted this as a part settlement i have now issued writ through MCOL. hope you get yours without going through MCOL but i fear this is there new tactic
Barclaycard did the same to me... It seems to be a pattern with the credit card companies. I am a few days away from filing with MCOL against them. Was hoping to avoid doing that with cap one, but im prepared to do so if necessary.
Good luck with your claim!
Have you found my post helpful? If so, please click on the scales at the top right of this post! Please read the FAQ's!
My Claims:
LLoyds TSB - Click! NOW SETTLED: £760.58 received 1/11/06
BarclayCard - Click!
Claiming £350. Partial refund of £120 received.
Moneyclaim deemed served on 30/9/2006. Darn it, defence filed 4 hours before deadline!
Capital One - Click!
Claiming £190. Partial refund of £72 received.
Sent LBA on 24th September. Cap one won't refund me.
Going for contractual interest on this one, after Lloyds and Barclaycard pay up!
Received partial refund of £72 this morning (Difference between £20 and £12).. Will be writing to them again, asking for the rest.
Have you found my post helpful? If so, please click on the scales at the top right of this post! Please read the FAQ's!
My Claims:
LLoyds TSB - Click! NOW SETTLED: £760.58 received 1/11/06
BarclayCard - Click!
Claiming £350. Partial refund of £120 received.
Moneyclaim deemed served on 30/9/2006. Darn it, defence filed 4 hours before deadline!
Capital One - Click!
Claiming £190. Partial refund of £72 received.
Sent LBA on 24th September. Cap one won't refund me.
Going for contractual interest on this one, after Lloyds and Barclaycard pay up!
Tom vs Capital One
...
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Originally Posted by livelylad
