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Hello folks!
I'd like to send my DPA SAR to Barclaycard on Monday.
The credit card statement says the address is in London.
Now I read here that there is an address in Cheshire to send SARs for Barclaycard to.
Which one is the right address for me to use?
Can anyone help...?
Thanks!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Today I received a letter plus copy statements from May '04 onwards. The GBP 10 hasn't been cashed, but wasn't sent back, either.
This is the letter: (bizarrely dated 08 June 2005!!!!!)
Dear Warms
Barclaycard Customer Services
Account number: XXXX XXXX XXXX XXXX
Further to your request for personal data held by Barclaycard, please find enclosed a copy of the relevant information from May 2004.
Statements held prior to May 2004 are stored on microfiche. The statements copied onto the microfiche in date order and more than one customer statement may be held on an individual film of microfiche. (those are her exact words)
These statements are not stored by reference to account number of customer name and are not "readily accessible" within the meaning of the Data Protection Act. These statements are therefore not retained in a relevant filing system and therefore do not fall within the class of documents to be produced pursuant to a subjet access request. They can be obtained from our Customer Services Dept at a cost of GBP 3 per statement.
Furthermore, we are unable to provide a computer print out of transactions on your account to date. Our computer systems do not permit us to print such historic data. Neither do our computer systems allow us to search for and identify individual charges applied to an account. It is therefore not possible to provide you with a print out of such charges. I would also add that Barclaycard did not introduce default charges on its accounts until mid-2001. The statements that have been provided to you contain the information that we currently have recorded relating to charges on your account.
This information is complete in respect of the above account relationship with you at the time of extraction.
Should you have any further questions regarding this matter please do not hesitate to contact me. If my reply does not meet with your expectations you may ultimately be eligible to refer to the Financial Ombudsman Service.(ya don't say!?!)
If I have not heard from you within 8 weeks from the date of this letter, I will close my file in accordance with usual practice.
Yours sincerely,
Deborah Woodcock
Customer Relationship Manager
The envelope's postage stamp says "11.8.06", which is the correct date
I have read through quite a few Barclaycard threads and haven't seen this letter yet. Also Deborah Woodcock was a new name to me. Anyway, I am considering sending the Data Protection Act non-compliance letter "before 40 days are over", but I'd appreciate hearing people's opinions first...?! Good luck to everyone out there taking on Barclaycard...!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Id send the second letter as a follow up, or write to them in your own words exlaining you reject their claims and will expect the statements within the 40 day period.
JMHO
Glenn
Kick the shAbbey Habit
Where were you? Next time please
Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless
Abbey 2nd claim, two Accs - claim issued 30-03-07 Barclaycard - Settled cheque received
Egg 2 accounts ID sent 29/07 Co-op Claim issued 30-03-07
GE Capital (Store Cards) ICO says theyve been naughty
MBNA - Settled in Full
GE Capital (1st National) Settled
Lombard Bank - SAR sent 16.02.07
MBNA are not your friends, they will settle but you need to make sure its on your terms -read here Glenn Vs MBNA
Id send the second letter as a follow up, or write to them in your own words explaining you reject their claims and will expect the statements within the 40 day period.
JMHO
Glenn
Thanks for your reply, Glenn.
I'll use the letter from the library here - I am not good explaining these things in my own words...:-|
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Hello everyone!
This is the letter I would like to send today, but I am not sure it is ok the way it is.
=> Should I mention the £ 10,- cheque they haven't cashed but haven't returned, either?
I would appreciate some comments, even just nods would be welcome if this letter is ok.
Thank you for your time!
I am in receipt of your letter dated 8th June 2005 (I assume this was an error, and the date should be 11th August 2006.) and the documents that you have supplied in response to my Data Protection Act information request dated 07. August 2006.
The disclosure of personal data is incomplete in that at least the following documents are missing.
1) You have failed to provide a complete list of transactions and charges. The copy statements you have sent only date back to May 2004, whereas I have been a Barclaycard customer since ca. 1984. 2) You have provided no notes, or documents relating to any legal action between you and myself. 3) You have provided no notes, or documents relating to instances of manual intervention.
This is not an exhaustive list by any means, it is just an example of some of the information I am missing.
Accordingly, I have to tell you that you have not yet complied with your obligations under the Data Protection Act 1998.
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Thanks to bobtheb and Mumofthree for checking the letter, I appreciate it!
It was sent today by 1st class recorded mail, so they should have it tomorrow. *The waaaaaaaiiiiiit......!*
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Got another letter today, this one off CAROL JONES (Customer Relationship Manager) in Manchester: >>I write further to your letter of 15th August 2006, your correspondence has been passed to me in order that I may investigate and respond in my capacity as Customer Relationship Manager. As explained previously copy statements held prior to May 2004 are stored on microfiche. The statements are copied onto the microfiche in date order and more than one customer statement may be held on an individual film of microfiche. These statements are not stored by reference to account number or customer name and are not "readily available" within the meaning of the Data Protection Act. These statements are therefore not retained in a relevant filing system and therefore do not fall within the class of documents to be produced pursuant to a Subject access request. Accordingly we are unable to disclose any further statement documentation to you pursuant to your request under the Data Protection Act. As previously advised you may contact the Customer Services team for copy statements. There is a standard charge of GBP 3 per copy statement. I can confirm that there has not been any legal action taken by Barclaycard regarding the above account therefore we do not have any notes or documents to provide. Please find attached the requested information relating to manual intervention on your account. I hope that this now clarifies the situation. Should you have any further questions regarding this matter please do not hesitate to contact me. If my reply does not meet with your expectations you may ultimately be eligible to refer to the Financial Ombudsman Service. Further details of this service are available on request. If I have not heard from you within 8 weeks from the date of this letter, I will close my file in accordance with our usual practice. Yours sincerely Carol Jones Customer Relationship Manager<<
So, attached we find computer prints headed "Cardholder Memos" stating when they sent emails to the cardholder, but also cryptic info like "5K32 RK01 14:34 P/DATE 10/01/1999".:?
To me it looks like they have provided the manual intervention info, but I don't understand it all. Am I right, or is there usually more info to be gotten?
I must now do some more research to figure out how I'm going to proceed.
So far I think I'll look at paying the GBP 3 per statement to find out how much they owe, as they seem to have given me the other info I have asked for. But I will also ask for an explanation of the cryptic bits!
Any ideas/comments, guys and gals?
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
I'd really appreciate it if maybe a mod could take a look at the letter I received today.
I can't find anything like it in other threads (so far)... Thanks!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
OK, so now I have used one of the templates to write this letter (as the 40 days aren't up yet):
Carol Jones Customer Relationship Manager Barclaycard PO Box 599 Manchester M60 3NF
21/08/06
Data Protection Act disclosure request
Dear Mrs Jones
Account Number: xxxxxxxxx
I am in receipt of your letter dated 18/08/06, outlining that you could only provide me with printouts covering recent transactions on my account, because any earlier information has been archived onto microfiche. I also acknowledge receipt of the information you forwarded.
My request was for a complete list of transactions and charges relating to my account – in short, a list of charges with dates and amounts – alternatively, a complete set of account statements will be acceptable. This should be retrievable from your accounting systems, and easy for you to produce. I will accept a computer print out of these transactions. For this purpose my letter dated 07/08/06 had enclosed a cheque over the statutory maximum fee of £10.
This letter has been sent by first class recorded delivery, and therefore should have reached you by 22/08/06 – as you will be aware, as of this date you have just 26 days in which to comply with my request. As stated above, a complete set of account statements will be acceptable; however, I expect this to be provided within the time period for Data Protection Act compliance.
Should there be any further attempts to delay compliance, I will be left with no alternative but to escalate this matter into an official complaint to the Information Commissioner and the FSA.
Yours faithfully, Warms
I'd also like to ask them to explain to me what the cryptic bits in their last letter mean, but I don't know how to put that yet.
Maybe someone would like to comment on this now?
I would really appreciate it!
Also: any suggestions are welcome as I don't think I am very good at finding the right words.
Thanks
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Hi warms i'm not sure it really matters exactly what we put at the moment,we are just playing a game with them .They just send standard letters whatever we say .It will be important to have done it right if they go to court,but let's hope they still aren't doing when our claims come up
Today we find out that Barclaycard have actually cashed the £10.- cheque for the Data Protection Act a few days ago. They did send another letter on the 11.09. repeating the microfish arguement and that we could buy statements for £3.- a piece. Also in the same situation as http://www.consumeractiongroup.co.uk...tml#post237433 with the papers they did provide being "not in intelligible form"...
Their 40 days are up on Sunday (17th).
I wonder if we'll get something in the mail tomorrow...?!
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Warms vs Barclaycard
to Barclaycard on Monday.
Reply With Quote
Originally Posted by Michael Browne
before-40-days-are-over-letter
Re: Warms vs Barclaycard
Thanks!
