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hi i went through a company last year for another PPI, roughly owing me 2240.00 i did,nt think i could do this on my own.
So went through a company in March 2008 and at this moment, they have done nothing to resolve the matter, now in fact they has passed me over to a solicitors and having to fill out all the paperwork i did last year, so looks like i am back to square one. i would prefer now to deal with it myself and having told them i would not like them to act for me. It did not go to the Ombudsman either, i am at a loss they have told me they will charge me for any work they have done.. so i do not know what this will be, i dont mind paying a nominal charge but without knowing just dont no my legal standing on it
any input would be great because i really dont know what to do with this one.
There are some strict rules on this.
How long has it been going on ?
have a read on the ministry of Justice website.
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There are some strict rules on this.
How long has it been going on ?
have a read on the ministry of Justice website.
i started the claim back in march 2008 and i have contacted them later on that year to see how it was going on, alway got fobbed of saying that the claim was still ongoing, now we were now to june 2009 i said to them i was not satisfied with what they have done and i wish to disperse with their services,I also wondered why they did not forward our claim onto the ombudsmen,[checked it they hav'nt] they told me they dont like to deal with them they would prefer to deal with a solicitors wrote them an email to state i do not wish them to act for me anymore and next thing we had a phone call to say they were engaging a solictors to act on our behalf we recieved all the details, by post it looks like the same forms we dealt with this company when we started and also stated if they have no response they will forward it to the Ombudsman,,,so why did'nt they!!! so i think back to sqare one.... i am at a loss to why they did.nt and this company will be doing so, i would just like to get rid of them and try it myself, i have letters ready to do so but just dont know what to do at this minute,
any help would be gratefull
i think i was silly to go with them in the first place
It all sounds very suspicious.Can you give us the name of this Claims management company ?
You have every right to contact the fos,and the procedure is very easy.
The FOS would want to see evidence that you had attempted to recover any PPI due from the original creditor/service provider.
Can you also give some info as to who you paid the PPI to ?
I am sure that we can help you to do this yourself.
Insofar as letting these people know that you no longer wish them to act on your behalf,it should be straightforward.
I suggest something on the following lines;
Dear Sir/Madam (or if you know the name)
I refer to my business with you ref XXXXXXX.
I give you notice herein,that I withdraw any further permission for your continued actions or interventions in this matter,and now seek my rights to undertake future actions myself.
I draw your attentions to guidance issued by the Ministry of Justice,and also that issued by the Financial Services Authority,in relation to claims management practices,in particular the Bulletin issued in July 2009.
I would appreciate it therefore,if you can return to me any documents that you have in relation to my claim,together with an undertaking that you understand this request and will comply.
Yours Faithfully/Sincerely
XXXXXX
Send recorded delivery and keep a copy.
Remember-as I said,the FOS will only take up your case,once you have exhausted efforts to have the PPI refunded,and either been refused,or given a final response inside of the 8 weeks complaints procedure allowed for dispute resolution.
.
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The company in question are called Ratio money,
The company I am reclaiming from is called The Bank of Scotland.
I will write that letter straightaway and send it of tommorrow.
When I receive all the paperwork back do I then contact the fos. i am a bit unsure of this. Ratio money have never contacted the ombudsmen, i have phoned them up, my name does not appear on their list, will i still have to write to them and explain what has been going on, also will i have to write to the bank of scotland to explain to them that i am dispersing of Ratio.
You have every right to process this claim yourself.
Had you found CAG in the first place,then I have no doubt you would have sought help from nowhere else.
There are 1000s of cases here which show people claiming back PPI.
Your first port of call is not with the fos it is with RBS.
Do you know how much in PPI you wish to claim ?
Have you got all the docs and paperwork that you need ?
Before the FOS will take up your complaint,you have to show that RBS have refused to refund your PPI.
I have had a few claims with them myself and can point you in the right direction.
In my own opinion theres no reason why you cannot try to get this PPI back yourself.
Theres lots of people here to help you and show you how.
But send the letter off to Ratio Money.
I will look into whether they should be reported.
From what you say they dont appear to be a firm I would want to be dealing with.
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Coronation St actor Mike Le Vell is a director & they charge £295 for any unenforceable or unfair credit agreement case and the client keeps 100 per cent of any settlement, which doesn't seem to be a great deal when you can do it yourself.
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Ah thanks for that Cerb.
I thought the name rang a bell.
No wonder he has told Sally theyh are moving on to better things.....at £295 a shot its got to be easier money than servicing the taxis in Weatherfield
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i gave ratio money all the documents i had, which where for two PPI's one was only for 100 the other to my knowledge is for around 1900, they were the original documents,
i will as i say send the letter of tommorrow and will let u know when i receive the reply hopefully documents will come back to me
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i did'nt want to mention last night, but i have another two PPI's, just got the aggreement back today of the Abbey, and the loan is still ongoing till august next year, upon looking at it, the ppi was for 1200.00 pounds and the interest is for £199.00 but as i have said still ongoing, i did not think it was for this much, i did agree to taking it, i remember but also i did not know that is was going to be an extra £20.00 a month i really thought is was £10.00 and also we are self employed and upon taking it out , i remember the girl saying nothing about anything else but unemployment at that time. i sent this of because i want to do this myself. also the next one is ford credit for a car, just found the agreement the other day, so i want to do this myself. so if you can provide me with what i have to do now with these i would be really really gratefull
Ok Jue no probs.
I see PF has posted some good links above.
We have a dedicated forum on CAG for PPI you can find it in the menu.
I understand that it may seem confusing for you now,but I think once you have a read about this in the PPI thread,you will have a better grasp of how to roll with it.
So do that and then come back here with any questions or tell that you are ready to go.
As with any reclaims,its important that you gain some understanding of whats involved and that is half of the battle.
As PF says-theres lots of help here to get you started and also help you through the whole process.
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over this bank holiday i will be putting forward my two claims to the Abbey and ford credit any comeback i will certainly let you know and as i have said before many thanks will let you
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i sent the letter of to ratio money, since then no reply apparently they have contacted my husband on his mobile and left a message to get in touch,i dont want to get in touch by phone, i would like them to reply to my letter. any ideas? also because i am dealing with it my husband will not have a clue.
ppi
, roughly owing me 2240.00 i did,nt think i could do this on my own.
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Originally Posted by MARTIN3030
