Thread: Angel17 V's LTSB CREDIT CARD PPI

My complaint with ltsb for my credit card is being investigated today, well at least thats what they told me.( you will also note that from other threads that I do not have my cca but a tampered application form, no PPI info as was told they dont have this for me, so this account has been in formal dispute since 5.8.09)

Before, they get back to me, I wanted to get a rough if not accurate refund figure.

The payments date from 2001 to 2005 when they were cancelled by the bank, although I am still paying these off within the balance today.

The interest rate was £1.385 each month do I add this onto the monthly figure and times by the years? then add 8%?

I would appreciate your advice as I feel I maybe going the wrond way about this.

Thanks in advance

Pompeyfaith may help you with this. He's our local legend!!
I'm sure he'll be around later

Thanks I've actually had the letter stating they are rejecting my complaint, they said that this was an online application and that bascially I sold this to myself: these are my reasons:

This is application form consists of multiple agreements. You will note there is a crossed ticked. No signature from myself. I cannot remember being able to opt out of this card protection plan online.
2. After the application became active no members of Staff from Lloyds TSB either via phone, letter or branch visit ever explained the features of the policy, including details of cover and any possible exclusions and whether this would be applicable to myself.
3. To this date and despite a recent SAR request, I have never been provided with any policy documentation, or letters explaining the Payment Protection Insurance cover.
4. I would like to refer to my application form (This is the only copy of an agreement that the Card Services Department hold on me- you will note there are no terms and conditions or nothing on payment protection that advise that this can be cancelled- it only states that I can cancel the credit card application (not ppi) with a short time- but no days etc)
5. I was not aware that these premiums could be cancelled at anytime until Lloyds TSB themselves cancelled these in 2005
6. At time of taking out the credit card I did possess life insurance, this can be seen on my Select Account statements as I transferred the direct debit from another bank to Lloyds TSB within the begining of 2002 after having the policy for a few years prior to this. I have never been asked whether I had such insurance and therefore should this have happened, it would have been noted that this policy would not have met my needs and would therefore be of no value to me.

Should I go direct to the fos?

Hi, thanks alanalana

Have doubled checked PPI and I fit the criteria for miss selling. Would be very grateful if anyone could help me on how I would calculate the ppi premiums for the ccard dating back to Nov 2002?

Thanks in advance

Good morning following my rejection letter I am going to send the lba before fos and possibly courts. Would be grateful if you were able to let me know what you think of the following:

COMPLAINT: ACCOUNT IN SERIOUS DISPUTE DO NOT IGNORE

Dear Sir or Madam,

Account number: [insert account number]


I am writing in response to your letter dated 19th August 09, with regards the insurance sold with my credit card. I am so what confused that a decision was able to be made on this day as earlier in the day, I was informed over the telephone that I could expect to receive a holding letter on the 26.8.09 as they were waiting to gather internal information including an original agreement with terms and conditions from the card Services Department.

I would like to take this opportunity to respond to each of your findings addressed in this letter.

Firstly you state ‘ the prevailing process covering LTSB at the time the PPI was sold, required our advisors to probe customers financial circumstances. and death to cover their commitments. Should this process have happened your findings would have shown that prior to the employment stated on the application form I had been continuously unemployed for the last few years as I was a full time University Student. You would have noted that Student loans etc were going into account ending xxxx. Had this employment been checked you would have found that this was indeed temporary and ended within 7 months of the application for credit being taken out. You will then have noted that I went back to University, Student loan payments again going into account ending xxxxx and then a graduate account opening in July 2003. Therefore had these checks taken place I would not have been eligible for the policy at the time of application as I was aware of unlikely unemployment and would not have benefited from the full aspects of the policy. Although you state that existing insurances did not need to discussed, this would have shown when you making the above checks.

Secondly, you state that the policy documentatation was sent out in the post subsequent to the purchase. Up until 21st August 2009 I have never received any policy documentation. I have indeed asked for this in a full DSAR request which failed to comply and had nothing to send and I have indeed asked this department on the 29th July 09 on the day the complaint lodged to which the reply was ‘ I will see if we can locate a copy’

Disclosing information is breach of the data protection act as such this has been reported to the IFC. Additionally, on the 21st August 09 I had asked a LTSB Insurance advisor who the underwriters of the policy were, it was stated ‘I think its Norwich Union and they may or may not have heard from you’ I do hope this conversation was recorded. I also note from the paper trail evidence from the DSAR Department that this is not shown. If the policy documentation had been received it would have been cancelled as a) I did not need this and b) I would not have been eligible for the reasons stated above. Subsequently, I have indeed tried to cancel the policy but was unsuccessful.

Thirdly, you state that as a member of the GISC CODE, LTSB would ensured that the products and services offered matched my requirements and help me make an informed decision before making a final commitment to buy the insurance. To this date, I have not had a financial health check from LTSB for the insurance. No follow up calls, no branch visits nothing!!! Had this happened along with your prevailing application process taking place you would have noted that I would not have been eligible for this policy at the time of application as stated in the now received policy documentation.

Fourthly, with regards to my application form, which is, indeed contains multiple agreements one for credit and another for PPI. You will note there is no signature next to the ppi only a box that is computer ticked. As this is a multiple agreement had I wanted this PPI a signature would have been made. The signature at the bottom at the tampered application form is for credit, I have not signed for PPI. There are NO PPI terms on the CCA, simply a Ticked box, No reference as to what the cover costs, at all. The OFT has already proved in the High Court that Lloyds TSB Credit Card agreement ARE Multiple agreements, then it must be said that if I chose the PPI then the agreement should be laid out accordingly with Section 18 of the CCA 1974, with all the correct terms and signature.


I do not feel your letter has offered a satisfactory justification that my policy was sold fairly, reasonably and within my best interests so I request that you look into my complaint again taking the above points into consideration. If I do not receive a more favourable response within 14 days I shall be taking my complaint to the Financial Ombudsman.





Yours faithfully,