Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Email or contact details for RBS or BoS


BankFodder
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6352 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Have you managed to obtain email addresses, direct telephone numbers or high level names of these Banks' customer services departments?

 

These details can save a great deal of time for peple who are trying to claim and are attempting to penetrate these bureaucracies at a level where they can have meaningful contact.

 

We would like to post these details for others to use.

 

If you can let us have this information, please contact me by PM.

Thanks

Link to post
Share on other sites

  • 1 month later...

RBOS senior Customer Relations Manager at Edinburgh

 

Freepost PO box 1727 Edinb EH12 9JN

Link to post
Share on other sites

Margaret King,

 

[email protected]

Link to post
Share on other sites

  • 2 weeks later...

The lady who filed the acknowledgement of service is Mrs Carol Stickland. Her position is "Litigation Officer", her email is [email protected], her phone number is 020 7714 4448 and fax number is 020 7714 4455.

 

I am currently out of office on maternity leave. Please contact Ian Thomson

on 020 7714 4444. This e-mail has not been forwarded. Thankyou.

 

7/1/07

you get this if you try to email Carol Stickland .. if you find out she is back from maternity leave can you please PM a moderator to have this removed , thanks

Link to post
Share on other sites

  • 2 weeks later...
  • 1 month later...

I am in North West of England.My reply acknowledging first dpa letter came from here;

The Royal bank of Scotland

Retail regulatory risk

Business House B

PO Box 1000

Edinburgh

EH12 1HQ

 

Tel 0131 626 1185 fax 0131 626 3049

 

being signed pp Joyce E Tudor Retail regulatory risk.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

  • 2 weeks later...
credit management services

kendal court

ironmasters way

telford

tf3 4dt

01952 206316

 

for lending operations

 

This is the office you should send an LBA to if you are in default as i sent it to the Head Office and they forwarded it to this place. Probably a stalling tactic, but worth knowing anyway.

Link to post
Share on other sites

  • 5 weeks later...

Hi everybody

I have read all the FAQ and I’m now going to send out my request for my list of charges, Im gonig to use the address

RBOS senior Customer Relations Manager at Edinburgh

Freepost PO box 1727 Edinb EH12 9JN

 

Wish me luck, I will keep everybody posted.

Link to post
Share on other sites

Am having the same problem. I try to start a claim online but the address I have for RBS is in Scotland, Can I use my Branch address or does anyone on here have an idea of a suitable address in UK.

 

Thanks

 

KAY STANBRIDGE

RBS LITIGATION

1 PRINCESS STREET

LONDON

EC2R 8PB

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

Interestingly although I live in Cardiff and my branch is Cardiff, my reply also came from this guy;

 

Tommy McLean

Customer Relations

Customer Central Support

First Floor

The Forthstone

56 South Gyle Crescent

Edinburgh

EH12 9LE

 

This was the second letter I received after I rejected their goodwill offer, advising me that their offer is not to be increased.

 

Having some printer trouble though - does anyone know how I can get a letter to this office via email?

Link to post
Share on other sites

K try this one

 

Stickland, Carol" [email protected]

 

She is a litigation officer and also forwarded mail for me and sent me confirmation too.

 

This will deffo work and if its a LBA a better bet too.

 

let me know how you go on

 

Martin:)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

I sent my LBA to [email protected], he is on holiday till 24th July so you can correspond with Ross McDonald in the mean time!! The phone number for the office they are in is 0131 523 3240. Hope this helps

 

update

 

originally posted by missm

Tommy Mclean's email no longer valid.

BOS

Claim No.3 for £589.75+8%, Decree received, Sheriffs Officers instructed to serve a charge 21/4!

Claim No.4:- claiming £1507.00, Court Papers submitted 5/4 !

Link to post
Share on other sites

I have been dealing with Carol Stickland she is a litigation Solicitor for the rbs........and the address is of course the Princess street one

 

;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

  • 2 weeks later...

Please PM a moderator if you have any contact details for RBS that are not already here.

 

All posts that did not contain contact details for RBS have been deleted from this thread

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

Link to post
Share on other sites

  • 2 months later...

This User Guide is Now Out Of Date

 

Click Here For The New Version

 

Click Here For Bank Contact Addresses etc

 

MANY THANKS

 

RDM2006 (AKA Givitus Allback)

  • Haha 1

HTH (Hope This Helps) RDM2006

 

THE FORCE (OF CAG) IS WITH YOU

;)

 

We've Helped You To Claim - Now Help Us Remain

A live Site - Make a Donation

 

All advice and opinions given by people on this site are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, please seek qualified professional legal Help.

 

However, if you have found any advice you have been given helpful.

Why not show your gratitude And

Click the * on the post you found helpful.

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6352 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...