Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
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    Default Email or contact details for RBS or BoS

    Have you managed to obtain email addresses, direct telephone numbers or high level names of these Banks' customer services departments?

    These details can save a great deal of time for peple who are trying to claim and are attempting to penetrate these bureaucracies at a level where they can have meaningful contact.

    We would like to post these details for others to use.

    If you can let us have this information, please contact me by PM.
    Thanks

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  2. #2
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    Default RBS contact details

    RBOS senior Customer Relations Manager at Edinburgh

    Freepost PO box 1727 Edinb EH12 9JN



    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
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    Default

    Margaret King,

    margaret.king@rbs.co.uk



    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
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  4. #4
    RBSbankteller
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    Default

    RBSicon Customer relations phone number is

    0800 015 5035


  5. #5
    Basic Account Holder wintermare Novitiate wintermare's Avatar

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    Wink Re: RBS contact details

    credit management services
    kendal court
    ironmasters way
    telford
    tf3 4dt
    01952 206316

    for lending operations


  6. #6
    Basic Account Holder scottishspendaholic Novitiate

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    Default Re: RBS contact details

    Tommy McLean
    Customer Relations
    Customer Central Support
    First Floor
    The Forthstone
    56 South Gyle Crescent
    Edinburgh
    EH12 9LE

    Direct Dial Number: 0131 523 5116

    This is who replied to my prelim. approach letter


  7. #7
    Basic Account Holder Candice Novitiate

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    Default Re: RBS contact details

    The lady who filed the acknowledgement of service is Mrs Carol Stickland. Her position is "Litigation Officer", her email is carol.stickland@rbs.co.uk, her phone number is 020 7714 4448 and fax number is 020 7714 4455.

    I am currently out of office on maternityicon leave. Please contact Ian Thomson
    on 020 7714 4444. This e-mail has not been forwarded. Thankyou.

    7/1/07
    you get this if you try to email Carol Stickland .. if you find out she is back from maternity leave can you please PM a moderator to have this removed , thanks


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  8. #8
    Basic Account Holder Candice Novitiate

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    Default Re: RBS contact details

    Kay Stanbridge, Solicitor
    Group Litigation, RBSicon
    1 Princes Street
    London
    EC2R 8PB

    Tel: 020 7714 4447
    Fax: 020 7714 4455

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  9. #9
    Basic Account Holder malkyson Novitiate

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    Default Re: RBS contact details

    Ross McDonald
    Customer Relations Unit
    Retail Support
    First Floor The Forthstone
    56 South Gyle Crescent
    EDINBURGH EH12 9LE

    Direct Dial - 0131 523 3245


  10. #10
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    Default Re: RBS contact details

    I am in North West of England.My reply acknowledging first dpa letter came from here;
    The Royal Bank of Scotlandicon
    Retail regulatory risk
    Business House B
    PO Box 1000
    Edinburgh
    EH12 1HQ

    Tel 0131 626 1185 fax 0131 626 3049

    being signed pp Joyce E Tudor Retail regulatory risk.

    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






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  11. #11
    Basic Account Holder Rosco Novitiate

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    Default Re: RBS contact details

    Quote Originally Posted by wintermare
    credit management services
    kendal court
    ironmasters way
    telford
    tf3 4dt
    01952 206316

    for lending operations
    This is the office you should send an lbaicon to if you are in default as i sent it to the Head Office and they forwarded it to this place. Probably a stalling tactic, but worth knowing anyway.


  12. #12
    Basic Account Holder steve ellaby Novitiate

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    Default Re: RBS contact details

    Hi everybody
    I have read all the FAQ and I’m now going to send out my request for my list of charges, Im gonig to use the address
    RBOS senior Customer Relations Manager at Edinburgh
    Freepost PO box 1727 Edinb EH12 9JN


    Wish me luck, I will keep everybody posted.


  13. #13
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    Default Re: RBS contact details

    Quote Originally Posted by OleBanks
    Am having the same problem. I try to start a claim online but the address I have for RBSicon is in Scotland, Can I use my Branch address or does anyone on here have an idea of a suitable address in UK.

    Thanks
    KAY STANBRIDGE
    RBS LITIGATION
    1 PRINCESS STREET
    LONDON
    EC2R 8PB

    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
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  14. #14
    kao kao is offline
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    Default Re: RBS contact details

    Interestingly although I live in Cardiff and my branch is Cardiff, my reply also came from this guy;

    Tommy McLean
    Customer Relations
    Customer Central Support
    First Floor
    The Forthstone
    56 South Gyle Crescent
    Edinburgh
    EH12 9LE

    This was the second letter I received after I rejected their goodwill offer, advising me that their offer is not to be increased.

    Having some printer trouble though - does anyone know how I can get a letter to this office via email?


  15. #15
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    Default Re: RBS contact details

    K try this one

    Stickland, Carol" Carol.Stickland@rbs.co.uk

    She is a litigation officer and also forwarded mail for me and sent me confirmation too.

    This will deffo work and if its a lbaicon a better bet too.

    let me know how you go on

    Martin

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    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






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  16. #16
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    Default Re: RBS contact details

    I sent my lbaicon to tommy.mclean@rbs.co.uk, he is on holidayicon till 24th July so you can correspond with Ross McDonald in the mean time!! The phone number for the office they are in is 0131 523 3240. Hope this helps

    update

    originally posted by missm
    Tommy Mclean's email no longer valid.


    BOS

    Claim No.3 for 589.75+8%, Decree received, Sheriffs Officers instructed to serve a charge 21/4!
    Claim No.4:- claiming 1507.00, Court Papers submitted 5/4 !
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  17. #17
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    Default Re: RBS contact details

    I have been dealing with Carol Stickland she is a litigation Solicitor for the RBSicon........and the address is of course the Princess street one



    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






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  18. #18
    Basic Account Holder davids3511 Novitiate

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    Default Re: RBS contact details

    Hi All

    I was given the following as the DPA address for RBoS

    36 st andrews sq
    edinburgh
    eh22yb


    Thanks
    David.


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    Default Re: RBS contact details

    Please PM a moderator if you have any contact details for RBSicon that are not already here.

    All posts that did not contain contact details for RBS have been deleted from this thread


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