Thread: Head Of Privacy!!-Head Muppet More Like!!

On another of my threads..

Partial Response To SAR at http://www.consumeractiongroup.co.uk...ponse-sar.html

I posted that I had received three packages over a week or so containing some of the data that I had requested.

Each package apparently was 'all that we hold on you'

Not satisfied with the amount that I had received I wrote to the sender of the last package who titled herself as

'Head of Privacy and Data Protection'

making a further request for any remaining data that they had on me; alternatively if there was no more in their archives in any format or at any location, then I asked that in her position as

'Head of Privacy and Data Protection'

she would affirm that there was no more data to be sent to me.

This went off on July 1st and as I had heard nought I printed out the N1 form last week to apply for the courts to make BC produce the remaining data but hadn't got round to issuing it.


Today the lady so grandly titled as

'Head of Privacy and Data Protection'

wrote to me again saying...

'Further to a recent letter received from you,requesting certain information.
Please find enclosed copies of the information which we hold.
Any other details requested which are avaiable will be sent to you from the appropriate areas.
Kind Regards
****** *******
Head of Privacy and Data Protection

Enclosed were copies of one of the recent letters from BC refunding charges on one of my cards.
A copy of a recent letter dealing with my SAR 'this information is all we hold..'
Copies of seven letters over past 4 years reducing my credit limit.
Copies of two letters telling me that my monthly payment was overdue
Copy of apologies letter for a processing error

AND A COPY OF A 1991 APPLICATION FOR A BARCLAYCARD FOR A LADY IN STAFFORDSHIRE!!!!!!!!!!!! !!!!!!!!!!!!!

Stapled to this form there is also

A copy of a reference letter from NAT WEST to Barclaycard headed as Private and Confidential regarding this lady.

A copy of her 'Application Verification Form' and

A copy of her 'C.C.F. Application Processing Form

All sent under the signature of Barclaycard's

'Head of Privacy and Data Protection'

I find this total disregard for the safeguarding of data to be totally unprofessional and totally unacceptable and can imagine no scenario in which this person should ever be allowed even near the office door of a data protection department let alone work in it and to know that she is the Head of such a department is just beyond belief.

What is the best way to deal with this disregard of Data Protection?
Who needs to informed and/or the matter reported to?

Odds are that a CCA request had been made [the name has only one letter in common with mine] so the lady in question is probably a fellow cagger on this site!!

So if there are five letters in your surname and you were living in Staffordshire when you applied for a Barclaycard in 1991 and have recently sent for your CCA,I've got it!

Going back to the letter sent to me,how long do you think it will be before all of my data is sent to me 'from the appropriate areas?'

[I suppose it just might be en route to a lady in Staffordshire as I write!]