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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Email or contact details for NatWest


BankFodder
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Have you managed to obtain email addresses, direct telephone numbers or high level names of the NatWest Bank customer services department?

 

These details can save a great deal of time for people who are trying to claim and are attempting to penetrate these bureaucracies at a level where they can have meaningful contact.

 

We would like to post these details for others to use.

 

If you can let us have this information, please contact a moderator by PM.

Thanks

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Make your Data Protection Act application direct to: -

 

Mr Alex Lyons

Data Protection Manager

Retail Regulatory Risk

2nd Floor

Business House B

GOGARBUREN

P.O.Box 1000

EDINBURGH EH12 1HQ

  • Confused 1
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  • 3 weeks later...

John Cunnane

Manager

Customer Relations Unit - Depot Code 040

225 Shenley Road, Borehamwood, WD6 1TE

External: 020 8236 8007

Internal: 4040 8007

Fax: 020 8236 8010

 

Nigel Owen

Media Relations Manager - NatWest

020 7672 1932 / 0776 642 0981

020 7672 1934

 

Caroline Harris 020 7 672 1931

 

[email protected]

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  • 2 weeks later...
  • 2 weeks later...

Phone 0131 626 1165

Fax 0131 626 3049

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Hi Everybody

 

I just joined today - Go to the TOP man at RBS & NATWEST - The Guy is

Sir Fred Goodwin Chairman & CEO of the RBS Group. He reads every

complaint letter himself - if the suits try to hide anything from him he

goes balistic ! and he is a trained lawyer.

 

Mary McCallum Personal Assistant to Sir Fred Goodwin

0131 523 2033

 

You will get prompt attention and satisfaction

 

Wilip Woy

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What is the address??

 

I'm having a poke about right now - and it's not easy to find one that says, "here's where to write to Fred". Quelle surprise....

 

But, that's a Glasgow number I think.

 

That said, I've found a registered address in Edinburgh..

The Royal Bank of Scotland plc, 36 St Andrew Square, Edinburgh,EH2 2YB

 

I want to ring that number and ask his assistant for their postcode - just to check - but I'm scared she'll ask me why and I'll bottle it!! :D

 

From http://www.citizenbanksucks.com I see :-

PO Box 31, 42 St Andrew Square Edinburgh EH2 2YE

 

But I take the point elsewhere on this forum that Nat West issues should be addressed to Nat West. But then.... letters to "Fred the Shredder" (as I've seen him referred to) is another avenue!

 

Sorry if this isn't much help, I'm trying to save people time (I hope) and show that pinning the CEO down isn't that easy.

But then again, what do I know?

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Gogarburn

Edinburgh

EH12 1HQ

 

Thats the address.. Just called her...

If you find this post useful, please click the Scales of 'Justice' in the top right corner. Thanks ;)

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Sent my original DPA to the Edinburgh address (for credit card info, mind you) and reply came from this address:

 

Credit Card Operations

Regulatory Risk

PO Box 5636

Southend on Sea

SS99 1WJ

 

Tel No: 01702 371 316

Fax : 01702 278 409

 

and was signed by a Data Protection Officer.

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  • 2 weeks later...

just wanted to add another addy, Ive just issued my prelim approach to this address:

Natwest

Credit Management Services

1-3 Kendal court

Ironmasters way

Telford

TF3 4DT

 

I got the address off the woman i spoke to on the phone on friday when enquiring about charges..

xxxx

Abby acct 1, Preliminary approach letter issued 7/4/06

Natwest, result, full refund given, and more!!

T-Mobile, RESULT, refund given!!

DPA Request letter Abby, acct 2, issuing soon

 

Everythings Relative..(updated)Charges 'owed' to date = £225

One day the world will be fair... Maybe....

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Another useful contact for the same Customer Rerlations address at Shenley Road Borehamwood, may be STUART HIGLEY.

 

I have just received all 6 yrs worth of statements from his office, following my first letter requesting details of charges. Having picked through all statements and finding £965 in charges, I'm sending my second letter directly to him this time. Wish me luck!

 

Hope this helps.

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  • 2 weeks later...

All I did to get my statements was contact the CS department on 0845 6052605 I asked for 6 years of statements to be sent to me and the customer services representative arranged it over the phone so my statements are in the post (hopefully!!)

NatWest - £3750 - Settled

HSBC - £1100 - Settled

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  • 2 weeks later...

Aha!

 

135 Bishopsgate

London

EC2M 3UR

 

Registered office, according to an account transaction listing I got yesterday...

  • Confused 1

DPA Letter received by NatWest 11/04/2006

DPA Request expires 21/05/2006

Statements received 15/05/2006

LBA sent 15/05/2006

 

If you find me vaguely coherent, click the scales.

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When all else fails, you should look at the Information commissioners website for the definitive address to send DPA requests to. This is from THE Data Protection Register:

 

Registration Number: Z5619639

Date Registered: 03 August 2001 Registration Expires: 02 August 2006

 

Data Controller: THE ROYAL BANK OF SCOTLAND PLC

Address:

36 ST ANDREW SQUARE

EDINBURGH

MIDLOTHIAN

EH2 2YB

 

also:

 

Registration Number: Z4936258

Date Registered: 06 October 2000 Registration Expires: 05 October 2006

 

Data Controller: NATIONAL WESTMINSTER BANK PLC

Address:

135 BISHOPSGATE

LONDON

EC2M 3UR

 

These are the addresses that they have given the Information commissioner as addresses where DPA requests should be made, and so can be regarded as definitive for your purposes.

  • Confused 4

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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  • 1 month later...

Hi All

 

Just to keep you all updated I have just spoken to Sir Fred Goodwin's PA and she has given me email contact details for Michael Duncan- Sir Fred's right hand man!

 

Email for all RBS and Natwest cases- [email protected], apparently he looks at all complaint letter and will intervene if he sees it to be necessary.

 

Here goes.......:D

 

Thanks

Lena

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I did a bit of a search about along with a friend of mine in the legal business and came across the complete NatWest/RBS Directors list....The Ones in black have a standard service address, couldn't dig any deeper, but the ones in Red are their actual home address!!

 

 

 

Company Secretary

MILLER ROY MCLEAN

* ***** ******

*********

**** ***

 

Directors

 

ARCHIBALD SINCLAIR HUNTER

36 St Andrews Square

Edinburgh

EH2 2AD

 

ROBERT AVISSON SCOTT

***********

*********

******

*****

****

 

PETER DENIS SUTHERLAND

*************

*********

******

 

 

LAWRENCE KINGSBAKER FISH

* as Hunter

 

COLIN ALEXANDER MASON BUCHAN

* as Hunter

 

JAMES MCGILL CURRIE

* as Hunter

 

STEPHEN ARTHUR ROBSON

*********

*********

****

********

 

 

JOSEPH PATRICK MACHALE

* as Hunter

 

FREDERICK ANDERSON GOODWIN

**********

********

********

 

 

GORDON FRANCIS PELL

* as Hunter

 

THOMAS FULTON WILSON MCKILLOP

************

*********

*******

******

 

 

CHARLES JOHN KOCH

* as Hunter

 

JANIS CAROL KONG

*as Hunter

 

GUY ROBERT WHITTAKER

*as Hunter

 

WILLIAM MICHAEL FRIEDRICH

Eagle House

108-110 Jermyn Street

London

SW1Y 6RP

 

JOHN ALASTAIR NIGEL CAMERON

*as Hunter

 

MARK ANDREW FISHER

*as Hunter

 

I think we may have stumbled across a little piece of golddust?

 

===MODERATED===

SORRY, HOME ADDRESSES ARE A NO-NO.

===bandit's personal edit===

I had a black one when it should have been red....

 

oh well, was worth a try :)

08-05-06 - Data Protection Act sent to NW

08-05-06 - MP letter sent to Oliver Letwin (Cons, Dorset West)

25-05-06 - Statements and Data Protection Act received (14 days)

07-06-06 - Prelim letter sent to S.Higley claiming £1226.03

09-06-06 - LBA sent, due to negative response

29-06-06 - Claim served (Acknowledged 30-06-06)

27-07-06 - NW's Deadline - received 27-07-06

24-08-06 - AQ received and returned - Deadline 08-09-06 - Both returned

20-09-06 - 1st Offer - £850.00 with confidentiality REJECTED

05-10-06 - 2nd Offer - £1456.80 with confidentiality ACCEPTED

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LolStevo

 

Send the DPA to

 

Mr Alex Lyons

Data Protection Manager

Retail Regulatory Risk

2nd Floor

Business House B

GOGARBUREN

P.O.Box 1000

EDINBURGH EH12 1HQ

 

and start a new thread so we can see how you get on :)

 

Bandit

08-05-06 - Data Protection Act sent to NW

08-05-06 - MP letter sent to Oliver Letwin (Cons, Dorset West)

25-05-06 - Statements and Data Protection Act received (14 days)

07-06-06 - Prelim letter sent to S.Higley claiming £1226.03

09-06-06 - LBA sent, due to negative response

29-06-06 - Claim served (Acknowledged 30-06-06)

27-07-06 - NW's Deadline - received 27-07-06

24-08-06 - AQ received and returned - Deadline 08-09-06 - Both returned

20-09-06 - 1st Offer - £850.00 with confidentiality REJECTED

05-10-06 - 2nd Offer - £1456.80 with confidentiality ACCEPTED

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  • 2 weeks later...

You make the cheque payable to NatWest, and you send it, along with your DPA request letter, to Alex Lyons. His/her address can be found on this thread (on Page 2, I think).

  • Confused 1

DPA Letter received by NatWest 11/04/2006

DPA Request expires 21/05/2006

Statements received 15/05/2006

LBA sent 15/05/2006

 

If you find me vaguely coherent, click the scales.

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  • 3 weeks later...

Hi

Can anyone help? Im so confused to exactly where I send my letter asking back for charges to. I requested my statements over the telephone and got a standard letter from the customer care team whos address is

Customer lending centre

PO box 253

740 Waterside drive

Aztec west

Almondsbury

Bristol

BS99 1ET

 

Should I send it here or elsewhere???

 

many thanks

 

linz

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  • 2 weeks later...

because i'm in debt recovery office hands i was given this number to ring and didnt get charged for the statements 01952206114.

it might help if youre in the same state as i am

Halifax 13/7/06 sent data protection act letter

26/7/06 recieved statements

1/8/06 posted prelim letter, recieved acknowledgment 5/8/06

14/8/06 sent lba

18/8/06 offered £150 NOT A CHANCE

30/8/06 sent rejection letter to halifax

15/9/06 offered £450 no chance

15/9/06 filed court claim!!!

17/9/06 deemed served

21/9/06 letter settling **WON**

NatWest 1/8/06 rang for statements

2/9/06 got some statements

14/9/06 finally got rest of statements

30/11/06 prelim letter sent

14/12/06 lba sent

tesco 2/8/06 prelim sent ,

9/8/06 acknowledged ,

18/8/06 go away letter recieved

mint prelim sent 2/8/06, acknowledged 9/8/06

cap 1 prelim sent 2/8/06, acknowledged 18/08/006

7/9/06 offered £272 NOPE

10/10/06 filed claim

26/10/06 letter settling **WON**

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