Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
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    Default Email or contact details for NatWest

    Have you managed to obtain email addresses, direct telephone numbers or high level names of the Natwesticon Bank customer services department?

    These details can save a great deal of time for people who are trying to claim and are attempting to penetrate these bureaucracies at a level where they can have meaningful contact.

    We would like to post these details for others to use.

    If you can let us have this information, please contact a moderator by PM.
    Thanks

    Similar Threads:


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    Default Data Protection Manager

    Make your Data Protection Act application direct to: -

    Mr Alex Lyons
    Data Protection Manager
    Retail Regulatory Risk
    2nd Floor
    Business House B
    GOGARBUREN
    P.O.Box 1000
    EDINBURGH EH12 1HQ



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  3. #3
    Basic Account Holder francisjervis Novitiate

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    Default Natwest contact

    John Cunnane
    Manager
    Customer Relations Unit - Depot Code 040
    225 Shenley Road, Borehamwood, WD6 1TE
    External: 020 8236 8007
    Internal: 4040 8007
    Fax: 020 8236 8010

    Nigel Owen
    Media Relations Manager - Natwesticon
    020 7672 1932 / 0776 642 0981
    020 7672 1934

    Caroline Harris 020 7 672 1931

    Customer.Relations@natwes t.com

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    Basic Account Holder Vampyra Novitiate Vampyra's Avatar

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    Default

    Brian O'Mahoney
    Natwesticon Customer Lending Centre
    PO Box 25723
    St Georges House
    5 St Georges Road
    Wimbledon
    London
    SW19 4WL


  5. #5
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    Default

    Phone 0131 626 1165
    Fax 0131 626 3049



    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
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  6. #6
    Basic Account Holder wilipwoy Novitiate

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    Default

    Hi Everybody

    I just joined today - Go to the TOP man at RBSicon & Natwesticon - The Guy is
    Sir Fred Goodwin Chairman & CEO of the RBS Group. He reads every
    complaint letter himself - if the suits try to hide anything from him he
    goes balistic ! and he is a trained lawyer.

    Mary McCallum Personal Assistant to Sir Fred Goodwin
    0131 523 2033

    You will get prompt attention and satisfaction

    Wilip Woy


  7. #7
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    Default Re: Natwest contact

    Quote Originally Posted by choco
    What is the address??
    I'm having a poke about right now - and it's not easy to find one that says, "here's where to write to Fred". Quelle surprise....

    But, that's a Glasgow number I think.

    That said, I've found a registered address in Edinburgh..
    The Royal Bank of Scotlandicon plc, 36 St Andrew Square, Edinburgh,EH2 2YB

    I want to ring that number and ask his assistant for their postcode - just to check - but I'm scared she'll ask me why and I'll bottle it!!

    From www.citizenbanksucks.com I see :-
    PO Box 31, 42 St Andrew Square Edinburgh EH2 2YE

    But I take the point elsewhere on this forum that Nat West issues should be addressed to Nat West. But then.... letters to "Fred the Shredder" (as I've seen him referred to) is another avenue!

    Sorry if this isn't much help, I'm trying to save people time (I hope) and show that pinning the CEO down isn't that easy.

    But then again, what do I know?
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  8. #8
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    Default Re: Natwest contact

    Gogarburn
    Edinburgh
    EH12 1HQ

    Thats the address.. Just called her...


  9. #9
    Basic Account Holder Alison82 Novitiate

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    Thumbs up Re: Natwest contact

    Yep, just googled it, full address:

    The Royal Bank of Scotlandicon Group plc
    Business House F, Level 2
    RBSicon, Gogarburn, P O Box 1000
    Edinburgh
    EH12 1HQ
    Tel 0131 556 8555


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    Default Re: Natwest contact for Credit Card Info

    Sent my original DPA to the Edinburgh address (for credit card info, mind you) and reply came from this address:

    Credit Card Operations
    Regulatory Risk
    PO Box 5636
    Southend on Sea
    SS99 1WJ

    Tel No: 01702 371 316
    Fax : 01702 278 409

    and was signed by a Data Protection Officer.

    Just passing through, don't mind me...!
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  11. #11
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    Default Re: Natwest contact

    just wanted to add another addy, Ive just issued my prelim approach to this address:
    Natwesticon
    Credit Management Services
    1-3 Kendal court
    Ironmasters way
    Telford
    TF3 4DT

    I got the address off the woman i spoke to on the phone on friday when enquiring about charges..
    xxxx

    Abby acct 1, Preliminary approach letter issued 7/4/06
    Natwest, result, full refund given, and more!!
    T-Mobile, RESULT, refund given!!
    DPA Request letter Abby, acct 2, issuing soon

    Everythings Relative..(updated)Charge s 'owed' to date = 225
    One day the world will be fair... Maybe....
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  12. #12
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    Default Re: Natwest contact

    Another useful contact for the same Customer Rerlations address at Shenley Road Borehamwood, may be STUART HIGLEY.

    I have just received all 6 yrsicon worth of statements from his office, following my first letter requesting details of charges. Having picked through all statements and finding 965 in charges, I'm sending my second letter directly to him this time. Wish me luck!

    Hope this helps.


  13. #13
    Basic Account Holder theauth0r Novitiate

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    Default Re: Natwest contact

    All I did to get my statements was contact the CS department on 0845 6052605 I asked for 6 yearsicon of statements to be sent to me and the customer services representative arranged it over the phone so my statements are in the post (hopefully!!)


  14. #14
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    Default Re: Natwest contact

    Aha!

    135 Bishopsgate
    London
    EC2M 3UR

    Registered office, according to an account transaction listing I got yesterday...

    DPA Letter received by NatWest 11/04/2006
    DPA Request expires 21/05/2006
    Statements received 15/05/2006
    LBA sent 15/05/2006

    If you find me vaguely coherent, click the scales.
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  15. #15
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    Default Re: Natwest contact

    When all else fails, you should look at the Information commissioners website for the definitive address to send DPA requests to. This is from THE Data Protection Register:

    Registration Number: Z5619639
    Date Registered: 03 August 2001 Registration Expires: 02 August 2006

    Data Controller: THE ROYAL Bank of Scotlandicon PLC

    Address:
    36 ST ANDREW SQUARE
    EDINBURGH
    MIDLOTHIAN
    EH2 2YB


    also:

    Registration Number: Z4936258
    Date Registered: 06 October 2000 Registration Expires: 05 October 2006

    Data Controller: National Westminster Bankicon PLC

    Address:
    135 BISHOPSGATE
    LONDON
    EC2M 3UR


    These are the addresses that they have given the Information commissioner as addresses where DPA requests should be made, and so can be regarded as definitive for your purposes.

    Robertxc v. Abbey - 3300 Settled in full
    Robertxc v. Clydesdale - 750 Settled in full
    Nationwide v. Robertxc - 2000 overdraft wiped out, Default removed by order of the sheriff
    Robertxc v. Style Card - Default removed by order of the sheriff
    Robertxc v. Abbey (1) - Data Protection Act action. 750 compensation
    Robertxc v. Abbey (2) - Data Protection Act action. 2000 compensation, default removed

    [B] The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.
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  16. #16
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    Default Re: Natwest contact

    Hi All

    Just to keep you all updated I have just spoken to Sir Fred Goodwin's PA and she has given me email contact details for Michael Duncan- Sir Fred's right hand man!

    Email for all RBSicon and Natwesticon cases- Michael.duncan@rbs.co.uk, apparently he looks at all complaint letter and will intervene if he sees it to be necessary.

    Here goes.......

    Thanks
    Lena


  17. #17
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    Default NatWest Directors List!!!

    I did a bit of a search about along with a friend of mine in the legal business and came across the complete Natwesticon/RBSicon Directors list....The Ones in black have a standard service address, couldn't dig any deeper, but the ones in Red are their actual home address!!



    Company Secretary
    MILLER ROY MCLEAN
    * ***** ******
    *********
    **** ***

    Directors

    ARCHIBALD SINCLAIR HUNTER
    36 St Andrews Square
    Edinburgh
    EH2 2AD

    ROBERT AVISSON SCOTT
    ***********
    *********
    ******
    *****
    ****

    PETER DENIS SUTHERLAND
    *************
    *********
    ******


    LAWRENCE KINGSBAKER FISH
    * as Hunter

    COLIN ALEXANDER MASON BUCHAN
    * as Hunter

    JAMES MCGILL CURRIE
    * as Hunter

    STEPHEN ARTHUR ROBSON
    *********
    *********
    ****
    ********


    JOSEPH PATRICK MACHALE
    * as Hunter

    FREDERICK ANDERSON GOODWIN
    **********
    ********
    ********


    GORDON FRANCIS PELL
    * as Hunter

    THOMAS FULTON WILSON MCKILLOP
    ************
    *********
    *******
    ******


    CHARLES JOHN KOCH
    * as Hunter

    JANIS CAROL KONG
    *as Hunter

    GUY ROBERT WHITTAKER
    *as Hunter

    WILLIAM MICHAEL FRIEDRICH
    Eagle House
    108-110 Jermyn Street
    London
    SW1Y 6RP

    JOHN ALASTAIR NIGEL CAMERON
    *as Hunter

    MARK ANDREW FISHER
    *as Hunter

    I think we may have stumbled across a little piece of golddust?

    ===MODERATED===
    SORRY, HOME ADDRESSES ARE A NO-NO.

    ===bandit's personal edit===
    I had a black one when it should have been red....

    oh well, was worth a try

    08-05-06 - Data Protection Act sent to NW
    08-05-06 - MP letter sent to Oliver Letwin (Cons, Dorset West)
    25-05-06 - Statements and Data Protection Act received (14 days)
    07-06-06 - Prelim letter sent to S.Higley claiming 1226.03
    09-06-06 - LBA sent, due to negative response
    29-06-06 - Claim served (Acknowledged 30-06-06)
    27-07-06 - NW's Deadline - received 27-07-06
    24-08-06 - AQ received and returned - Deadline 08-09-06 - Both returned
    20-09-06 - 1st Offer - 850.00 with confidentiality REJECTED
    05-10-06 - 2nd Offer - 1456.80 with confidentiality ACCEPTED
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  18. #18
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    Default Re: Natwest contact

    LolStevo

    Send the DPA to

    Mr Alex Lyons
    Data Protection Manager
    Retail Regulatory Risk
    2nd Floor
    Business House B
    GOGARBUREN
    P.O.Box 1000
    EDINBURGH EH12 1HQ

    and start a new threadicon so we can see how you get on

    Bandit

    08-05-06 - Data Protection Act sent to NW
    08-05-06 - MP letter sent to Oliver Letwin (Cons, Dorset West)
    25-05-06 - Statements and Data Protection Act received (14 days)
    07-06-06 - Prelim letter sent to S.Higley claiming 1226.03
    09-06-06 - LBA sent, due to negative response
    29-06-06 - Claim served (Acknowledged 30-06-06)
    27-07-06 - NW's Deadline - received 27-07-06
    24-08-06 - AQ received and returned - Deadline 08-09-06 - Both returned
    20-09-06 - 1st Offer - 850.00 with confidentiality REJECTED
    05-10-06 - 2nd Offer - 1456.80 with confidentiality ACCEPTED
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  19. #19
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    Default Re: Natwest contact

    You make the cheque payable to Natwesticon, and you send it, along with your DPA request letter, to Alex Lyons. His/her address can be found on this thread (on Page 2, I think).

    DPA Letter received by NatWest 11/04/2006
    DPA Request expires 21/05/2006
    Statements received 15/05/2006
    LBA sent 15/05/2006

    If you find me vaguely coherent, click the scales.
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  20. #20
    Basic Account Holder glynn tappenden Novitiate

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    Default Re: Natwest contact

    The address I,ve got is Sir Fred Goodwin,Chief Executive,,Group Chief Executives Office,42 St Andrew Square,Edinburgh,EH2 2YE .Hope that is of some use to you



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