Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
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Have you managed to obtain email addresses, direct telephone numbers or high level names of the Natwest Bank customer services department?
These details can save a great deal of time for people who are trying to claim and are attempting to penetrate these bureaucracies at a level where they can have meaningful contact.
We would like to post these details for others to use.
If you can let us have this information, please contact a moderator by PM.
Thanks
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
Make your Data Protection Act application direct to: -
Mr Alex Lyons
Data Protection Manager
Retail Regulatory Risk
2nd Floor
Business House B
GOGARBUREN
P.O.Box 1000
EDINBURGH EH12 1HQ
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
I just joined today - Go to the TOP man at RBS & Natwest - The Guy is
Sir Fred Goodwin Chairman & CEO of the RBS Group. He reads every
complaint letter himself - if the suits try to hide anything from him he
goes balistic ! and he is a trained lawyer.
Mary McCallum Personal Assistant to Sir Fred Goodwin
0131 523 2033
But I take the point elsewhere on this forum that Nat West issues should be addressed to Nat West. But then.... letters to "Fred the Shredder" (as I've seen him referred to) is another avenue!
Sorry if this isn't much help, I'm trying to save people time (I hope) and show that pinning the CEO down isn't that easy.
just wanted to add another addy, Ive just issued my prelim approach to this address: Natwest
Credit Management Services
1-3 Kendal court
Ironmasters way
Telford
TF3 4DT
I got the address off the woman i spoke to on the phone on friday when enquiring about charges..
xxxx
Abby acct 1, Preliminary approach letter issued 7/4/06
Natwest, result, full refund given, and more!!
T-Mobile, RESULT, refund given!!
DPA Request letter Abby, acct 2, issuing soon
Everythings Relative..(updated)Charge s 'owed' to date = £225
One day the world will be fair... Maybe....
Another useful contact for the same Customer Rerlations address at Shenley Road Borehamwood, may be STUART HIGLEY.
I have just received all 6 yrs worth of statements from his office, following my first letter requesting details of charges. Having picked through all statements and finding £965 in charges, I'm sending my second letter directly to him this time. Wish me luck!
All I did to get my statements was contact the CS department on 0845 6052605 I asked for 6 years of statements to be sent to me and the customer services representative arranged it over the phone so my statements are in the post (hopefully!!)
When all else fails, you should look at the Information commissioners website for the definitive address to send DPA requests to. This is from THE Data Protection Register:
Registration Number: Z5619639 Date Registered: 03 August 2001 Registration Expires: 02 August 2006
These are the addresses that they have given the Information commissioner as addresses where DPA requests should be made, and so can be regarded as definitive for your purposes.
Robertxc v. Abbey- £3300 Settled in full Robertxc v. Clydesdale- £750 Settled in full Nationwide v. Robertxc- £2000 overdraft wiped out, Default removed by order of the sheriff Robertxc v. Style Card- Default removed by order of the sheriff Robertxc v. Abbey (1)- Data Protection Act action. £750 compensation Robertxc v. Abbey (2)- Data Protection Act action. £2000 compensation, default removed
The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.
Just to keep you all updated I have just spoken to Sir Fred Goodwin's PA and she has given me email contact details for Michael Duncan- Sir Fred's right hand man!
Email for all RBS and Natwest cases- Michael.duncan@rbs.co.uk, apparently he looks at all complaint letter and will intervene if he sees it to be necessary.
I did a bit of a search about along with a friend of mine in the legal business and came across the complete Natwest/RBS Directors list....The Ones in black have a standard service address, couldn't dig any deeper, but the ones in Red are their actual home address!!
Company Secretary
MILLER ROY MCLEAN
* ***** ******
*********
**** ***
Directors
ARCHIBALD SINCLAIR HUNTER
36 St Andrews Square
Edinburgh
EH2 2AD
ROBERT AVISSON SCOTT
***********
*********
******
*****
****
PETER DENIS SUTHERLAND
*************
*********
******
LAWRENCE KINGSBAKER FISH
* as Hunter
COLIN ALEXANDER MASON BUCHAN
* as Hunter
JAMES MCGILL CURRIE
* as Hunter
STEPHEN ARTHUR ROBSON
*********
*********
****
********
JOSEPH PATRICK MACHALE
* as Hunter
FREDERICK ANDERSON GOODWIN
**********
********
********
GORDON FRANCIS PELL
* as Hunter
THOMAS FULTON WILSON MCKILLOP
************
*********
*******
******
CHARLES JOHN KOCH
* as Hunter
JANIS CAROL KONG
*as Hunter
GUY ROBERT WHITTAKER
*as Hunter
WILLIAM MICHAEL FRIEDRICH
Eagle House
108-110 Jermyn Street
London
SW1Y 6RP
JOHN ALASTAIR NIGEL CAMERON
*as Hunter
MARK ANDREW FISHER
*as Hunter
I think we may have stumbled across a little piece of golddust?
===MODERATED===
SORRY, HOME ADDRESSES ARE A NO-NO.
===bandit's personal edit===
I had a black one when it should have been red....
oh well, was worth a try
08-05-06 - Data Protection Act sent to NW
08-05-06 - MP letter sent to Oliver Letwin (Cons, Dorset West)
25-05-06 - Statements and Data Protection Act received (14 days)
07-06-06 - Prelim letter sent to S.Higley claiming £1226.03
09-06-06 - LBA sent, due to negative response
29-06-06 - Claim served (Acknowledged 30-06-06)
27-07-06 - NW's Deadline - received 27-07-06
24-08-06 - AQ received and returned - Deadline 08-09-06 - Both returned
20-09-06 - 1st Offer - £850.00 with confidentiality REJECTED
05-10-06 - 2nd Offer - £1456.80 with confidentiality ACCEPTED
Mr Alex Lyons
Data Protection Manager
Retail Regulatory Risk
2nd Floor
Business House B
GOGARBUREN
P.O.Box 1000
EDINBURGH EH12 1HQ
and start a new thread so we can see how you get on
Bandit
08-05-06 - Data Protection Act sent to NW
08-05-06 - MP letter sent to Oliver Letwin (Cons, Dorset West)
25-05-06 - Statements and Data Protection Act received (14 days)
07-06-06 - Prelim letter sent to S.Higley claiming £1226.03
09-06-06 - LBA sent, due to negative response
29-06-06 - Claim served (Acknowledged 30-06-06)
27-07-06 - NW's Deadline - received 27-07-06
24-08-06 - AQ received and returned - Deadline 08-09-06 - Both returned
20-09-06 - 1st Offer - £850.00 with confidentiality REJECTED
05-10-06 - 2nd Offer - £1456.80 with confidentiality ACCEPTED
You make the cheque payable to Natwest, and you send it, along with your DPA request letter, to Alex Lyons. His/her address can be found on this thread (on Page 2, I think).
DPA Letter received by NatWest 11/04/2006
DPA Request expires 21/05/2006
Statements received 15/05/2006
LBA sent 15/05/2006
If you find me vaguely coherent, click the scales.
The address I,ve got is Sir Fred Goodwin,Chief Executive,,Group Chief Executives Office,42 St Andrew Square,Edinburgh,EH2 2YE .Hope that is of some use to you
Email or contact details for NatWest
Bank customer services department?
Originally Posted by choco
Re: Natwest contact
