Thread: Getting Fed up of waiting for FOS & Tesco

On 19 February I received confirmation that RBS/Tesco were going to refund my PPI on 2 loans as "a goodwill gesture" after complaining to fos & during April received 2 cheques for the refunds.

One of the loans was settled after only 10 months of the 5 years duration. The refund that I received didn't seem anywhere near enough considering the settlement payment I had made & I questioned this with my Caseworker at FOS who agreed & also said that she didn't think that they had made the refund in accordance with the guidelines issued by FOS.

After several weeks of ringing both FOS & Tesco I was allocated a new Caseworker who told me that there were high level negotiations going on between Tesco/RBS & FOS as it seemed that all of the goodwill refunds hadn't been made along the right guidelines, at the end of May he told me that the negotiations were near to reaching a conclusion & I should be due to hear something soon.

I have been contacting them every week & am no nearer getting this extra money than I was the day I found out about it, I have now been transfered to one of the PPI team managers presumably because I am constantly hounding them as I really need this money due to being a sole breadwinner for my family.

Can anyone help me in this matter?

Originally Posted by Natalie6999

On 19 February I received confirmation that RBS/Tesco were going to refund my PPI on 2 loans as "a goodwill gesture" after complaining to fos & during April received 2 cheques for the refunds.

One of the loans was settled after only 10 months of the 5 years duration. The refund that I received didn't seem anywhere near enough considering the settlement payment I had made & I questioned this with my Caseworker at FOS who agreed & also said that she didn't think that they had made the refund in accordance with the guidelines issued by FOS.

After several weeks of ringing both FOS & Tesco I was allocated a new Caseworker who told me that there were high level negotiations going on between Tesco/RBS & FOS as it seemed that all of the goodwill refunds hadn't been made along the right guidelines, at the end of May he told me that the negotiations were near to reaching a conclusion & I should be due to hear something soon.

I have been contacting them every week & am no nearer getting this extra money than I was the day I found out about it, I have now been transfered to one of the PPI team managers presumably because I am constantly hounding them as I really need this money due to being a sole breadwinner for my family.

Can anyone help me in this matter?

I would suggest you write to the FOS explaining your situation and request that they treat your complaint as a hardship case and ask if they can expedite the complaint.

Originally Posted by alanalana

I would suggest you write to the fos explaining your situation and request that they treat your complaint as a hardship case and ask if they can expedite the complaint.

I have already explained my situation to FOS & they have supposedly passed this information to Tesco, but I'm not getting any communication from either, my caseworker at FOS screens his calls by answerphone & rarely rings back.

I feel like making a further complaint & charging for my time & distress that they have both caused me.