I'm not sure if this has been posted before, but if it hasn't I found this link very handy.

http://www.oft.gov.uk/News/Press+rel...2006/68-06.htm

Especially when my banks collection dept called me up and I quoted:

"On 5 April 2006, the Office of Fair Trading (OFT) concluded that default charges over £12 are automatically presumed to be unfair in terms of the Unfair Terms in Consumer Contract Regulations. Unfair terms are legally unenforceable."

LOL, whoever I spoke to in India really got confused and hung up on me. I called back 4 times, and after quoting this, they ALL hung up, even the manager. rofl...

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